Burts Online Ltd Opiniones 

Fantastic service

Great fast service and helpful.product great aswell.thank you.

Good quality carpet for price and quick delivery,well protected for transit.

The order is yet to be delivered and very impressed with Burts so far. Very competitive on price and the customer service has been excellent. Even though ordered online, receiving phone calls to update is a very welcome more personal touch.

From contacting Burts through one of their agents and to making the online purchase was excellent.
The carpet was excellent quality as it was described especially designed for the living room.
The only slight downside was DX delivery which came the day after it said it was due and they text to say it was being delivered on the day it came but it just arrive without a time slot.

An easy online ordering service made the job pain free - delivery was quick
Carpet now in and looks great

Ordered carpet and they were very helpful and got carpet very quickly at a great price
Would use this company again

Great service & communication

All gone smoothly so far. Ordered, goods in quickly and delay on my side, they agreed to keep carpet till required. Good communication via e mail and on phone.

Good service, good price and fast delivery. Happy!

Best online retailer for carpets. Bought from repeatedly. Helpful staff always returned calls. Reliable retailer.

Good value taking into account price and quality and seemingly better than anyone else and lots of different size offcuts to choose from.

It was a bit annoying to have the delivery suddenly arrive without warning but luckily I was in.

Great quality wool carpets at a very affordable prices
Delivery was quite quick but unfortunately tracking wasn’t possible so had a day waiting in
End result was worth it though
Would buy again

Order stair carpet was delivered fast delivery man brought carpet in for me.my fitter told it was a good nice carpet for stairs,landing.well made

It was easy to order online,
Delivery was only 3 days,
Delivered by a nice helpful man.
They have ticked all the boxes for me. Thank you.

Great carpet, fantastic value, brilliant service and a very fast delivery. TY

Fast delivery and rang me to inform me about delivery thankyou.

Nice soft carpet at a great price. Speedy delivery! Thank you!

I placed an order for carpet in March on the basis that it was advertised as in stock with a 2–3 day delivery timeframe. I had installation booked for 2.5 weeks later accordingly.

Shortly after payment, I was informed of a “slight delay” — which is where the issues began. From that point on, I received no proactive communication and had to repeatedly chase for updates myself. The delivery did not arrive within the revised timeframe, forcing me to reschedule fitting at additional cost.

I also provided clear delivery instructions in advance. Despite this, I later received last-minute notification of a delivery scheduled for the following day, with no reasonable notice. We rearranged our working day to be at home — only for the delivery not to arrive, again without any communication. After chasing yet again, I was told it would be delivered the next day.

Unable to rearrange our schedules a second time at such short notice, I relied on the previously provided instructions for the parcel to be left safely with a neighbour or in a secure location. Instead, it was left outside in an unsecured area. Unsurprisingly, the item was missing when we returned.

This entire situation has been extremely stressful and completely avoidable. I am heavily pregnant, and having to spend time searching for a missing delivery and contacting neighbours added unnecessary strain.

I have since contacted the company requesting a refund, as I no longer wish to proceed given the experience. I have received no response.

Overall, this has been a deeply frustrating and disappointing experience, marked by poor communication, failure to follow basic instructions, and a complete lack of accountability.