Canadian Tire Opiniones 

I would like to express my frustration with the level of customer service I have consistently experienced with Canadian Tire Bank.

Every time I contact your customer service department, I am left feeling uncomfortable and stressed rather than supported. Instead of receiving clear assistance, I often feel that I am being questioned unnecessarily, transferred multiple times, or treated in a manner that lacks empathy and professionalism.

As a customer, I expect to be treated with respect and to receive helpful, courteous service. Unfortunately, my repeated experiences have not met those expectations. These interactions have caused me significant frustration and have made me reluctant to contact your customer service, even when I need assistance.

I respectfully ask that you review the quality of your customer service and ensure that representatives communicate with customers in a more respectful, patient, and understanding manner. I hope my feedback will help improve the experience for other customers in the future.

Thank you for taking the time to review my concerns. I look forward to your response and to seeing improvements in your customer service.

I went ct for tire rotation and about an hour later a person came and told me there were problems with the front end because the tires weren’t wearing properly and I asked for a quote to fix it and if they didn’t have time to do it today I would book it for another day. They said that they would have to do a diagnostic which would cost $95.00. I mean come on it’s already in the air and I’m sure any mechanic wouldn’t take any more than 5 minutes to see what the problems were. Anyway I went to a different tire place and they didn’t charge me anything to tell me what the problem was and had everything fixed in three hours, now thats what I call good service.

Incompetent staff and horrible customer service even from the General Manager Philip at the Kapuskasing store! July 27th, 2026 I was supposed to receive a refund of $22.59 for an item that was unavailable, instead they double billed me $192.05 for the entire order # 0000167991375. After spending nearly a 1/2 hour on the phone with the General Manager, I was told there is nothing they can do and "I" have to call head office! Canadian Tire Kapuskasing expects the customer to waist his time solving the problem they created! I greatly regret shopping at CTC & Philip just cost his store a loss of over $10,000 a year in sales from me as I'm done with CTC, it's far to aggravating to deal with them, when I have a problem at Amazon, they typically fix it before I have to contact them & if I do need to contact them, they instantly correct the problem!

Turns out Philip was not only of no help, he was wrong, I didn't need to waist hours of my valuable time on the phone with CTC head office CS as it turned out someone at the CTC store in Kapuskasing double billed me instead of issuing a refund, if Philip had done his job instead of blowing me off my issue could have been solved quickly, creating a huge deterrent for me to NOT buy from CTC Kapuskasing!

Kudos to Brian a supervisor at CTC On line sales support for figuring out & solving the problem.

Canadian Tire de St-Romuald - Garage. Je leur mets un GROS 0. Ce sont des voleurs littéralement! Incapables de recoller le pare-pluie au-dessus de ma portière côté passager. Ils m'ont mis 2 petits bouts de tape recto-verso pour tenir ce moceau de plastique en place. Ils m'ont chargé 160,91 $ pour ça, ce qui est TRÈS exagéré pour 2 bouts de tape et 4 jours après, le pare-pluie était tombé; heureusement dans mon stationnement et non sur l'autoroute !!! J'ai fini chez Desharnais, ils me l'ont recollé et ça m'a coûté 40 $. C'était une réparation facile et simple alors je vous déconseille vivement d'aller là pour de la mécanique auto, par ex. Totalement nuls, pas aimables et très cher !

I WISH I COULD GIVE THEM ZERO STAR

Yesterday, I purchased a bicycle from Canadian Tire and took it for a ride with my children. While riding, I changed gears and the chain came off. I almost fell. Because this was a serious safety concern, I no longer felt comfortable keeping the bicycle and returned to the store the same day to request a return.

I was told that the bicycle was a final sale and could not be returned. When I asked about this, the Customer Service employee told me that there should have been an A4-sized printed notice at the time of checkout stating that bicycles were final sale.

However, I did not receive or see any such notice when I paid for the bicycle. The cashier did not give me any document explaining that the bicycle was final sale, did not verbally inform me of this restriction, and simply provided me with my receipt.

I also specifically explained to the employee that showing me this notice after I had already purchased the bicycle did not resolve the issue. If the information was important enough to prevent a return, then it should have been clearly provided to me before or at the time I completed the purchase. Showing me a printed notice only after I attempted to return the bicycle does not prove that I was actually informed of the policy when I bought it.

Furthermore, while we were choosing the bicycle, we asked a Canadian Tire employee for assistance inflating the tires. She was directly involved in helping us with the bicycle, yet she also did not mention that bicycles were final sale or that the purchase could not be returned. At no point during the entire process of selecting, preparing, or purchasing the bicycle was I clearly told that it was final sale.

I was asked to wait for the manager. The staff member told me that the manager would be in at 8:00 a.m. the following morning. I specifically emphasized that the earlier the better because I wanted the situation resolved as soon as possible. I left the bicycle at the store because I had no practical choice at that point.

However, no one contacted us and we received no update whatsoever. We returned to the store ourselves at approximately 10:30 a.m.

While I was waiting in line for Customer Service because another customer was being helped, two employees looked at me and quietly discussed something between themselves. No one came over to speak with me or explain what was happening. Immediately afterward, one of those employees went through a door behind them and brought my bicycle out. Only then did they begin speaking to me about the situation.

I cannot say exactly what was being discussed, but the timing and circumstances made it very clear to me that the conversation was about the situation involving my bicycle. I found the interaction extremely uncomfortable and unprofessional. If staff members were discussing a customer’s situation, I would expect them to communicate directly with the customer rather than quietly discussing it while the customer was standing there waiting.

When I explained again that the chain had come off while I was riding the bicycle and that I had almost fallen, I was told that the bicycle “looks fine.” I found this response completely dismissive. The fact that the bicycle appeared fine while sitting in the store does not address the fact that the chain had already come off during a ride. This was a safety concern, not simply a matter of whether the bicycle looked fine at that moment.

I was offered an exchange, which I declined because I no longer felt comfortable keeping the bicycle. When I requested a return, I was again told that this was not possible. When I asked what other options were available, I was ultimately given store credit. I felt that I had no meaningful alternative and was pressured into accepting the store credit.

I was told that the store credit could be used at any Canadian Tire location, but I was not clearly informed that it was only valid for one year. This is important information that should have been communicated clearly before I was required to accept store credit as the only available resolution.

I am asking Canadian Tire Customer Relations to investigate this incident, including:

* How the final-sale policy for bicycles is communicated to customers before purchase;
* Whether the A4 notice was actually displayed and clearly visible at the time of my transaction;
* Whether the cashier was expected to provide or explain this information;
* How a bicycle with a reported mechanical safety concern was handled;
* The lack of follow-up after I was told the manager would be in at 8:00 a.m.;
* The conduct and communication of the staff involved;
* And the resolution I was given after I reported the safety concern.

I Absolutely Agree With "Sarah Mourning" And Her Comment. I Carry A Small Shoulder Bag Similar To A Woman's Purse.And Time After Time Felt So Wrongly Judged And Insulted When I Am Told That I Have To Leave It At Customer Service...That Now When I Am Told To Check It In...I Reply "NO...And If You Feel It Necessary To Strip Search Me On My Way Out...Go The F*k Ahead"

I am compelled to share an extremely disappointing and frankly unacceptable experience at Canadian Tire’s Mavis and Britannia location, an experience that raises serious concerns about the store’s integrity, transparency, and treatment of customers.

On Wednesday, May 20th, my car suddenly stopped working and would not start. It made a distinct clicking noise, and even after a battery boost, the issue persisted. The battery, only six months old tested perfectly fine, and all signs pointed to a defective starter.

The next morning, I called Canadian Tire to confirm whether I could have my car towed to their shop that evening. I was told this was fine and that I would receive an estimate later that day or the following morning.

When I arrived with the towed vehicle, I clearly explained to the service representative that the car made a clicking noise and that the starter needed replacement. I asked for an estimate, and she repeated that it would be provided later. When she asked me to sign the intake form, I noticed a $140 electrical diagnostic fee. I questioned this immediately, since I had already identified the issue. She insisted the fee was “required to take the car in” and assured me I could speak with the mechanic or manager later to have it removed.

The next day, I was told exactly as I had already stated that the starter needed replacement. I approved the repair.

When I returned to pick up the vehicle, I spoke with Manager Earl and requested that the $140 diagnostic fee be waived. His response was dismissive and defensive from the start. He insisted I had signed for the charge. I reminded him of my conversation with the representative and asked him to verify it with her. After speaking with her, he returned and claimed I still had to pay the diagnostic fee, contradicting his earlier statement that the fee would be waived if I had mentioned the starter issue. He then went further and claimed I had never mentioned the starter at all.

When I asked him to review camera footage to confirm what I had said, he abruptly stated there were no cameras and repeatedly told me I had “no options.” His tone was rude, dismissive, and completely unprofessional.

As a long-time Canadian Tire customer, I am deeply disappointed and disturbed by this experience. Despite clearly stating the problem upfront, I was charged for an unnecessary diagnostic and then effectively accused of being untruthful when I challenged it. At a time when many people are already struggling, this kind of overcharging and refusal to acknowledge customer honesty feels exploitative and completely unacceptable.

This experience has severely damaged my trust in Canadian Tire, and I hope the company takes this seriously, because no customer should be treated this way.

I was visiting my family in Canada from United Kingdom and went to their store in Mississauga ( thrice ).
Interestingly , i know about their master card more than any product in the store including the two items ( and e-scooter and a bike) that i bought which is a shame !
Also staff needs more education and training in regards to the products that are in store as they have very poor knowledge which is also a shame !
I hope that the products i bought workout well - it is too early to comment on at this stage.

Good service, good store. I find everything I need and with fair price.

Despicable customer service, I was there to return a brand new cooler bought a couple of days back, which was not the size we wanted, while returning it, Rebecca (DM) said she can smell something weird, I told them that we had tried to fit unopened cans in it to see how many can be stored, but she said could only give a exchange for a cooler only, to which I asked to see the policy in writing, as she could not show that, she called who was supposedly the store manager, Scott, who bluntly refused to even provide an exchange and hurried back into his office.

I can definitely see why with this attitude, there is only a trickle of customers there at given point of time as compared to the crowds at Walmart, Home Depot and Costco.

I think they really need to introspect what is going wrong for them as this attitude could be flowing from the top down.

Anyways, this was my last purchase at Canadian Tire.

Je suis allée au Canadian Tire sur le boul. Roland-Therrien à Longueuil et le commis dans la quincaillerie, Gabriel Paré, a passé un gros 20 minutes avec moi à tenter de me trouver le bon outil pour que je puisse installer les pattes de mon divan. À l'heure où le service à la clientèle est souvent déficient partout, je tenais à souligner à quel point il avait été gentil et attentionné en me conseillant. Bravo!

Came to this location to get the rust proofing done on my truck..... paid for the complete package and come to find out after it's done when I go to pay that they don't even pull the tail light assemblies out to spray on the inside of the rear quarters. That is half the length of the truck so that makes you wonder what else is not done.... very disappointed.... and to top it off when I asked why they don't do it they said they're not trained to pull out tail lights... also when I brought the truck to them it was clean and now it the paint and windows have oil film all over them and they said that's how they usually give them back.... every other place I have gone to for rust proofing pulls out the rear tail lights and washes the truck afterwards .. will not be returning for rust proofing which is a shame because it is the only rust proofing spray I usually use

During the entire interview process I felt that my dignity was at the center. I felt that no questions were invasive and rather were standard questions that focused on the job. I felt that my rights as an individual were respected.

Bought a pair of roller blades on sale a week ago
Used them 3 times already and the wheel grip and etc has already rubbed off
Completely gone
Moral of the story don’t trust nothing that Canadian tire puts on sale

Today July 11, 2026 I took my vehicle to the Canadian Tire at 1975 Dundas St. in London, Ontario, for brake service. I was charged $420 for three hours of labor, even though the work was completed in about 45 minutes. I understand that shops may use standard labor times, but charging for three hours when the actual work took a fraction of that felt unreasonable and unfair.

When I questioned the charge, explaining that I felt it was excessive, both the staff and the manager were dismissive and rude instead of addressing my concerns professionally.

Based on my experience, I left feeling overcharged and poorly treated. I would not recommend this location due to what I believe was unfair billing and unprofessional customer service. - Shanavas

Very poor customer service, no wonder Canadian Tire is dying and going to close soon in compitition. Nobody picks up phone in automotive service and parts and even someone picks up, nobody speaks and keep the call active for many minutes. Employess do not care nor does Management about the future of their corporation. I hope they can improve their service. It is so bad, over the years their always busy automotive service shop is a warehouse now.

Terrible customer service, cannot do simple returns, I will never order here again.

I live 35 minutes from the closest Canadian Tire. I always check online to see if there's any of the item I need in stock before driving to town. Multiple times I get there and there is not a single one in stock. And this is why Amazon is putting businesses into the ground.

Order tires online and plan to get them installed. Dropped off the car, and the sales lady made some suggestions for alternative tires at a better price. Had the tires installed and things are running great!

I bought 2 life time warranty batteries in the 1990's. I sold 1 car and kept the other one. It's now 2026. My battery gave up again and took it in for exchange. The last time in 2018 they took my receipt and told me that they will just put me in the computer. Now they say the battery I got last time is 3 year warranty and I have no lifetime now. They conveniently didn't put any comments about life time. Second time they have burned me. Never going in there again and I strongly advise others to boycott this dysfunctional place.