The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Ver más
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Consulta las opiniones de los clientes
Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... Ver más
La empresa ha respondido
Very impressed with the response I got from Taya addressing my concerns over metering. Great to receive a personal reply rather than an automated "read our FAQ" response that seems to be the norm thes... Ver más
La empresa ha respondido
Sara was extremely helpful and sorted my query out very efficiently. She stayed on the phone until we figured out the exact problem and until I could successfully submit the information I was having i... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Información de contacto
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Reino Unido
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,6
Excelente
953 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 96% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Taya was very friendly and informative.
22 de septiembre de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Richard,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Amazing customer service
Sara was extremely helpful and sorted my query out very efficiently. She stayed on the phone until we figured out the exact problem and until I could successfully submit the information I was having issues with. Was a lovely experience, couldn’t have gone more smoothly!
21 de septiembre de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Amani,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
Cassie was great
Cassie was great, kind and helpful with the query that I have. She advised what I need to do and raised a new ticket appropiately with their team.
Thank you Cassie!
16 de septiembre de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Patricia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Great customer service!
15 de septiembre de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Amanat,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Excellent customer service with adviser Cerease
Cerease took my call and was a great help. I was able to resolve the issue with ease with her kind and attentive, professional help. Thank you.
7 de septiembre de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Andrea,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Great customer service
After waiting in the queue for about 10 minutes I got to speak to a person who actively tried to help me.
I was able to explain my situation and then Cerease asked some questions and was able to give me the relevant information, enabling me to resolve the question on the customer portal.
I did expect to be able to resolve the issue that quickly, but with the great service I was able to.
4 de septiembre de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Isabella,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Home move and tariff change
I've just moved out (August 2026) and they can't provide me with a final bill because apparently the tariff changed in April. But they don't yet know what that tariff is! How can it be 4 months down the line and they not know what they are charging people for the energy used.
Truly catastrophic shortfall in service.
25 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Samuel,
Thank you for taking the time to leave us a review. We're sorry to hear about your experience with us.
We have been able to locate your query in our system and are currently looking further into this to understand the matter at hand and see how we can better assist you.
We will do our best to get your final bill to you as soon as possible.
Kind regards,
Data Energy
Monthly billing follow up
Quick reply and answer with details explanations
1 de septiembre de 2026
Opinión espontánea
Respuesta de Data Energy
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Cerease is excellent to assist us!
1 de septiembre de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Yuko,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Clear, accurate and quick — thank you Gemma.lunn
Excellent service from Gemma.lunn. I raised a query from Japan before moving into my flat, after receiving a final reminder for a balance with no invoice behind it. Gemma replied quickly and explained exactly what had happened: the balance predated my tenancy and I was not liable. She confirmed the actual meter readings, explained a metering connection issue affecting the development, and answered a follow-up question about how my first invoice would be opened. What could have been a stressful situation from the other side of the world was resolved completely and clearly.
21 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Kazuaki,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
I have a great experience
I had a great experience! Excellent customer service and support
28 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Lynnis,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Quick reply
Quick reply, answer my question accurately together with useful information which make me comfortable
26 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Feng,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Quick and prompt service
26 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Danielle,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Do not reccomend, avoid.
Difficult to understand customer portal. Unreliable 'latest transactions', showing my last payment there was last December, whereas I paid 3 bills since then. Difficult to amend Direct debit details and to even confirm the direct debit is setup. No transparency around fees/what plan you're on. High daily rate charges and maintenance charges.
24 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Agata,
Thank you for taking the time to share your feedback.
We’re sorry to hear that you’ve found the customer portal difficult to navigate, particularly when viewing recent transactions and managing your Direct Debit details.
To enable us to look into this further and assist you, we have contacted you via trustpilot to request some additional information.
We understand how important it is for customers to have clear and accessible information about their account, payments and charges. We would also like to clarify that Data Energy does not apply maintenance fees to customer accounts.
The tariff charges for your property are calculated to reflect the costs associated with the network in place. We appreciate that charges can be difficult to understand without the relevant context, and we would be happy to review the charges on your account and provide further clarification.
We would also be happy to investigate the concerns raised regarding the transactions displayed within the portal and your Direct Debit setup.
Once we receive the requested information, we can review this further and work with you to address any outstanding concerns.
Thank you again for your feedback
Kind regards,
Data Energy
The customer care team answered…
The customer care team answered questions fast and responded quickly and efficiently. They provide an excellent service! Thank you!
10 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Respuesta de Data Energy
Dear Consumer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Gemma was very helpful
Gemma was very helpful, efficient and kind
20 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Ena,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Customer service assistant Taya
The customer service assistant Taya, was very helpful, polite and friendly. She helped me sort out the issue with my bill.
Getting through to Data energy takes a ridiculously long time so I opted for a call back after my 2nd attempt. Taya was the person who called me back
19 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Safia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Taya was very useful in assisting with…
Taya was very useful in assisting with my query!
19 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Harvey,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Cassie has been very helpful
Cassie has been very helpful, thanks!
18 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Khrystyna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
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