The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... Ver más
La empresa ha respondido
Very impressed with the response I got from Taya addressing my concerns over metering. Great to receive a personal reply rather than an automated "read our FAQ" response that seems to be the norm thes... Ver más
La empresa ha respondido
Sara was extremely helpful and sorted my query out very efficiently. She stayed on the phone until we figured out the exact problem and until I could successfully submit the information I was having i... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Información de contacto
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Reino Unido
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,6
Excelente
953 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Respuesta de Data Energy
Dear customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Excellent customer support
I had a query about my latest bill and changes to payment methods in the customer portal. Cassie who I spoke to was able to answer these queries and was very helpful and friendly.
23 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Graeme,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Customer support was excellent
23 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Adv,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
Cassie is very friendly and helpful
Cassie is very friendly and helpful
22 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Qi,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Quick and efficient
Cassie was so helpful via the online chat in rapidly answering my billing query.
21 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Olivia,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
30 minute wait but excellent experience once Taya was on the case
Although it took an absolute age (30 minutes ) to get through via the telephone number . When my call was finally answered , Taya immediately apologised for the delay after i highlighted the long wait with music on hold. She then efficiently helped me with my query and resolved the access issue that i had quickly. She was polite , cheerfiul and personable . This would have been a 5 star rating if the wait time at the beginning was shorter !
14 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Roland,
Thank you for leaving us a 4* review. We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
We’re sorry for the recent phone waiting times. Please be assured that our team is working hard to reach every caller as quickly as possible. To help with this, we’ve introduced a new feature that lets you keep your place in the queue without staying on hold — the system will automatically call you back when it’s your turn.
Our Customer Care team is also available via one of the options below:
- Live Chat: Available on our Help Centre page, within the Residents Hub, Monday to Friday, 9 AM - 4 PM at https://helpcentre.dataenergy.co.uk/hc/en-gb
- Submit an Online Query: Available on our Help Centre page within the Residents Hub at https://helpcentre.dataenergy.co.uk/hc/en-gb/requests/new.
Kind regards,
Data Energy
Respuesta de Data Energy
Dear Alex,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Issue was understood quickly and steps…
Issue was understood quickly and steps were taken to resolve it
14 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear CB,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Cassie was very helpful and resolved my…
Cassie was very helpful and resolved my issue speedily.
14 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Sam,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Respuesta de Data Energy
Dear Shauna,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Very helpful and professional.
8 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Mike,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
It was good conversation thanks from…
It was good conversation thanks from Taya
7 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Shabir,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Good Service
They were able to respond and resolve our issue quickly. Cassie provided good and satisfactory service.
3 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Albert,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Helpful, friendly and quick response
Helpful, friendly and quick response
Cassie was brilliant at replying to my emails quickly, clearly and in friendly manner.
Faultless service
2 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear David,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie and the team.
Kind regards,
Data Energy
Respuesta de Data Energy
Dear K,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cassie, as well as the team!
Kind regards,
Data Energy
Thank you
Thank you, Taya, for your kind assistance really appreciated
1 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Datuk,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya, as well as the team!
Kind regards,
Data Energy
Tara was super helpful friendly warm…
Tara was super helpful friendly warm and reassuring . She was easy to communicate with and I’m grateful she helped
30 de junio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
Charging for mandatory admin charges on…
Charging for mandatory admin charges on top of standing charge and then their support replies after 2 weeks. They blamed me for not paying bills when their direct debit system didn't work. No clarity on charges whatsoever, really expressive, even if you ask they don't really explain how they get the energy price so high.
29 de junio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Nicola,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand how frustrating it would have been to experience delays in receiving a response and to receive payment reminders while your Direct Debit query was being investigated. While our team has been managing a high volume of customer enquiries, we appreciate your patience and apologise that we were not able to respond sooner.
We also appreciate that understanding heat network charges can be complex, which is why we provided a detailed explanation of how your tariff is calculated for your development.
We value your feedback and are always looking to improve our services. If you would like us to review your concerns further, please contact our Customer Care team and we'll be happy to assist.
Kind regards,
Data Energy
Sara was helpful and kind!
Been using data energy and they’re very fast to handle and resolve queries. I spoke to Sara today and was very helpful and kind. She answered my questions very professionally and even helped me identify that I had a credit on my account. Was such a relief and a pleasure.
26 de junio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Queenette,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team!
Kind regards,
Data Energy
Very helpful and knowledgeable response…
Very helpful and knowledgeable response from Taya.
23 de junio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Geoffrey,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team!
Kind regards,
Data Energy
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