The agent was great and understanding and constructive. However, the systems are poor. I get reminder emails threatening potential action and a charged site visit which I want to avoid but it shou... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Sara has been absolutely fantastic throughout the whole process. She took the time to understand my situation and made sure everything was sorted. If you're in Sara's hands, you're definitely in safe... Ver más
La empresa ha respondido
Very impressed with the response I got from Taya addressing my concerns over metering. Great to receive a personal reply rather than an automated "read our FAQ" response that seems to be the norm thes... Ver más
La empresa ha respondido
Sara was extremely helpful and sorted my query out very efficiently. She stayed on the phone until we figured out the exact problem and until I could successfully submit the information I was having i... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Welcome to Data Energy. We look after metering and billing for communal heating and hot water, and provide ongoing energy management, including procurement. We support over 20,000 residents across 200+ developments with clear, accurate bills, simple ways to pay and friendly support, while managing agents get transparent reporting, proactive advice and reliable compliance. We help developments manage their heat networks and energy efficiently, transparently and sustainably.
Información de contacto
Sion Park, Stansted Road, CM23 5PU, Bishop's Stortford, Reino Unido
- 01279 810120
- info@dataenergy.co.uk
- dataenergy.co.uk
4,6
Excelente
953 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
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Cerease has been really helpful
Cerease has been really helpful with my enquiry. She is very familiar with the supply address and the portal which makes the enquiry being really straight forward.
The customer service from Data Energy has been greatly improved over the last few years and the improvement has really makes life easier for everyone.
Thank you Cerease.
17 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Thomas,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
meter reading arrangement
Sara took my call for that I am not available for the proposed Data Energy visit dates for meter reading at my flat. She checked background and informed reason for the proposed visit and advised what I need to do under circumstance. She solved issue in a efficient way.
15 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear George,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
Cerease was very helpful and dealt with…
Cerease was very helpful and dealt with my query quite quickly. And i am grateful.
12 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Sebastiao,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Thanks was helpfull conversation
Thanks was helpfull conversation
12 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Abdelrahman,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
easy to get hold of them
easy to get hold of them, quick response.
10 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Shubham,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Taya dealt with my end of tenancy bill…
Taya dealt with my end of tenancy bill quickly and efficiently. Great service. Many thanks.
6 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Sue,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Sara was very helpful over the phone
Sara was very helpful over the phone, thanks!!
7 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Constance,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
The conversation I had with the…
The conversation I had with the customer service helped me a lot to solve my problem. I am so satisfied with the service they provide.
7 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Customer,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Excellent customer service
Data Energy customer service is really good! Always very responsive and helpful. I spoke to Sara today who helped me with the move out process and guided me through filling in the form.
7 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Jan,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Sara and the team.
Kind regards,
Data Energy
Excellent customer service
Excellent customer service. Hannah has responded quickly and effectively.
6 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Angela,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Hannah and the team.
Kind regards,
Data Energy
Great Customer Service
I've been working with Hannah Howard for 4/5 years, from various companies, and she's always been of the utmost help, no matter how annoying I've been. If the rest of the company are like her, it's a great sign.
5 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Harry,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Hannah and the team.
Kind regards,
Data Energy
Data Energy - change in tenant
I contacted Data Energy regarding a change in my tenant. They responded to my queries, and acted upon my instructions quickly and efficiently. The customer service agent involved was Cerease, who was excellent. Thank you
4 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear SR,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Cerease and the team.
Kind regards,
Data Energy
Amazing customer service from Taya
Amazing customer service from Taya, super helpful.
4 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Roaya,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Taya was very helpful and promptly…
Taya was very helpful and promptly clarified my questions.
4 de agosto de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Usman,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Taya was really helpful in…
Taya was really helpful in investigating promptly my billing charges. I am very satisfied with the service she provided
31 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Andrea,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
I really like their call back service
I really like their call back service. I didn't have to wait on hold and they called me back within an hour. Detailed explanation given to my questions and found the experience really easy and stress free. Massive improvement from our previous billing agent
30 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear SD,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to the team.
Kind regards,
Data Energy
Great customer service experience
Great customer service experience, really easy. Gemma was extremely helpful, attentive, and solved my issue with ease.
30 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Gabriel,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
Taya was very helpful
28 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Mayowa,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Taya and the team.
Kind regards,
Data Energy
Gemma was great
Gemma was great, explained and answered my questions in detail and settled my query quickly.
26 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear O A,
Thank you for leaving us a 5* review, we really appreciate it! We are pleased to hear that you are happy with our services and have passed on your kind words to Gemma and the team.
Kind regards,
Data Energy
Bad energy provider
Secretly increased the price of electricity while they suggested they were having the same energy price, and failure to provide VAT invoice
24 de julio de 2026
Opinión espontánea
Respuesta de Data Energy
Dear Alex,
Thank you for taking the time to leave a review. We're sorry to hear about your experience.
We feel it's important to clarify the role we play at the development, as this differs from a traditional energy supplier. We, Data Energy, have been appointed, via the managing agents, to provide metering and billing services only.
The properties are connected to a communal energy system that generates and/or distributes the utility we have been appointed to bill on behalf of the supplier (typically the building's owner/freeholder) - supplier information can be found of the top right hand side of the invoices we issue.
To clarify, we do not own or operate the network, and we are not an energy supplier. Our role is to administer billing based on the structure, and processes agreed upon with our client.
Please note we do not make changes to tariffs independently and that we issue communications to customers to ensure they are kept informed whenever a tariff expires, is extended, or changes.
In relation to VAT invoices, the invoices we issue are to recover costs on behalf of our client and, unless instructed otherwise by them, are not issued as VAT invoices. As outlined in our FAQs, if you require a VAT invoice, we recommend contacting your building's managing agent directly, as they are responsible for confirming whether VAT invoices can be issued.
As we are unable to identify your account from your review, we would welcome the opportunity to look into your concerns further. Please contact our Customer Care team with your account details so we can investigate your specific circumstances and provide any assistance we can.
Kind regards,
Data Energy
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