We recently asked Olivia Pennie to help sell our house having failed the previous year to do so with another estate agents. She made the whole process really easy and we were really impressed with how... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Elouise McCracken was so helpful throughout my flat search. She was always quick to arrange viewings for me, some of which she suggested herself. She kept me updated and was very responsive to any que... Ver más
My partner and I would like to thank Elouise for all her help with renting our apartment. The whole process was quick and smooth from start to finish. She was always available to answer our questions,... Ver más
After 29 years in my home, choosing the right person to handle its sale was incredibly important to me. From the outset, Shash impressed me with her professionalism, attention to detail and genui... Ver más
Información sobre la empresa
Escrito por la empresa
Ever since we opened our first office off Sloane Square in 1958 we’ve been dedicated to giving our customers the confidence to make life-changing decisions with certainty and peace of mind. Inspiring confidence is what we do. It's what gets us out of bed each morning. It pushes us to constantly innovate so we can provide property services that go further, dig deeper and get better results for our London clients.
Información de contacto
41 Paradise Walk, SW3 4JL, London, Reino Unido
- 0207 963 4600
- marketing@dng.co.uk
- douglasandgordon.com
4,8
Excelente
325 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 83% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Great service from Tom Yeomanson of D&G
We were very pleased with the service provided by Tom Yeomanson of D&G. As explained at the start, Tom looked after all aspects of the dale of our house (viewings, offers, negotiations, troubleshooting, etc.) and kept us informed at all stages, even when we were overseas. With his help we achieved the asking price (higher than valuations by other agents).
17 de abril de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you so much, Jeremy, for your wonderful review.
We’re delighted to hear Tom provided such strong support throughout your sale and kept everything running smoothly, even while you were overseas. Achieving the asking price, especially above other valuations, is a fantastic result, and we’re so pleased Tom could help make that happen.
We’ll be sure to pass your kind words on to Tom, and thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
First class service
First class service! Very impressed, thank you Tom! D+G outperformed the dual Agent that we instructed first!
1 de mayo de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you so much, Tom, for your fantastic review.
We’re delighted to hear you were so pleased with the service and that we were able to deliver such a strong result for you. Feedback like this means a great deal, and we’ll be sure to pass your kind words on to Tom and the team.
Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Allan W. was instrumental
Allan was instrumental in the successful completion of our purchase. Due to external factors, it wasn't the quickest purchase, but he kept the process running as smoothly as it could have gone given the circumstances and he went above and beyond to make up time where possible.
We were lucky to have him during this process!
27 de marzo de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you so much, Kamer, for your wonderful review.
We’re delighted to hear Allan played such an important role throughout your purchase and helped keep everything moving as smoothly as possible, despite the challenges along the way. Going above and beyond for our clients is exactly what we strive for, and we know Allan will really appreciate your kind words.
Thank you again for choosing Douglas & Gordon, and we wish you every happiness in your new home.
Best wishes,
The D&G Team
Complete lack of response to multiple enquiries
(Hammersmith & Shepherd's Bush Branch)
Over a number of months, I attempted to enquire about a property that I wanted to view. I called, but the phone was never answered. I left messages, which were never responded to. I made enquiries via email and via Rightmove, again with no response. The only contact I ever received from anyone in this company was someone contacting me about arranging a valuation of my own property (which I hadn't asked for). They couldn't explain why I never received any correspondence about the property I enquired about. I've still not had an answer about it. The property is still being advertised online.
I would definitely not market a property with this company since I cannot see that they have any interest in actually showing properties to serious buyers. The complete lack of response is really very concerning, since even if the property is unavailable I would have expected them to let me know - and consider any other properties they might be able to show to me.
Extremely poor service, I have never experienced anything like this before.
Edit 17/05/26: The property is still online with no indication of being unavailable. In addition, I contacted the email as requested in the reply to my review and never received any response.
23 de abril de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Hi Fabian,
We’re very sorry to see that you’ve rated us 1 star and would really appreciate the opportunity to understand what happened.
Please email your contact details to contact@dng.co.uk
so we can follow up with you directly.
In the meantime, please accept our best wishes.
Best wishes,
The D&G Team
Thank you so much
Thank you so much, Allan Wegeland !!! You have been an exceptional estate agent. Your support throughout my enquiries about property in South Kensington has been truly invaluable. I’m incredibly grateful for your patience in answering all my questions, as well as for sharing your extensive expertise and knowledge.
You have also been incredibly helpful in guiding me through all aspects of managing property, which has made a real difference and given me great confidence. Your professionalism and dedication have made the entire process far more reassuring and enjoyable.
17 de abril de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you so much, Cass, for your wonderful review.
We’re delighted to hear Allan provided such exceptional support throughout your property journey and that his knowledge, guidance and professionalism made such a positive difference. Helping clients feel informed and confident every step of the way is exactly what we aim for.
We’ll be sure to pass your kind words on to Allan, and thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Catalina has been super helpful and…
Catalina has been super helpful and communicative !
Process was super smooth and easy to follow!
13 de abril de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you so much, Maxime, for your kind review.
We’re delighted to hear Catalina was so helpful and communicative throughout the process, and that everything felt smooth and easy to follow from start to finish. We’ll be sure to pass your lovely feedback on to Catalina.
Thank you again for choosing Douglas & Gordon.
Best wishes,
The D&G Team
Flat Purchase
Throughout the process of buying our flat Rob Stanley was a huge support. His professionalism, helpfulness and extensive knowledge was outstanding.
As first time buyers, Rob helped make the process as stress-free as possible, was on-hand to answer questions, and was always willing to show us the property. He also managed the relationship with the sellers effectively ensuring a smooth process.
Overall, our experience with Rob and Douglas & Gordon was very positive and we'd recommend using them.
27 de febrero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Luke,
Thank you for your wonderful review.
We’re delighted to hear that Rob was such a strong support throughout your purchase. Buying your first home can feel daunting, so it’s fantastic to know that his knowledge and willingness to be on hand made the process as smooth and stress-free as possible.
Your comments about his management of the relationship with the sellers and his consistent support along the way really reflect the level of service we aim to provide at Douglas & Gordon.
Thank you again for your recommendation, and congratulations on your new home — we wish you every happiness there.
Kind regards,
Douglas & Gordon
A Trusted Partner Through a Complex Letting Process
I am pleased to provide this reference for Allen Wegeland of Douglas and Gordon Estate Agents, following our organisations recent experience working with them.
Throughout the process, Douglas and Gordon acted professionally and constructively, providing clear communication and proactive support at all stages. Despite the challenges associated with awaiting building control sign‑off and utility connectivity, they worked collaboratively with us to navigate these issues while managing tenant expectations effectively.
Their team demonstrated a strong understanding of the practical realities involved, remained flexible in their approach, and ensured matters progressed as smoothly as possible under the circumstances.
Overall, our experience with Douglas and Gordon was positive, and we would have no hesitation in recommending them for their professionalism, client focus, and commitment to delivering a high standard of service, even where external constraints are present.
9 de abril de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear R Grundy,
Thank you for taking the time to provide such a thoughtful and detailed review.
We’re very pleased to hear that your experience working with Allen and the wider Douglas & Gordon team was a positive one. Navigating challenges such as building control sign-off and utility connectivity can be complex, so it’s particularly rewarding to know that our team’s proactive communication, flexibility and collaborative approach helped ensure the process progressed as smoothly as possible.
Your comments around professionalism, practical understanding and managing expectations mean a great deal to us, as these are values we place at the heart of our service.
Thank you again for your recommendation — it’s greatly appreciated, and we look forward to the opportunity to work together again in the future.
Kind regards,
Douglas & Gordon
Delilah was lovely and really…
Delilah was lovely and really considerate to our renting needs. She gave us clear guidance but also the space to make the decision right for us. Thank you Delilah !
1 de marzo de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Rachel, Thank you for your kind review.
We’re delighted to hear that Delilah was so considerate of your needs and struck the right balance between providing clear guidance and giving you the space to make the decision that was right for you. That thoughtful, client-focused approach is exactly what we aim to deliver!
Thank you again for taking the time to share your feedback, it’s greatly appreciated.
Kind regards,
Douglas & Gordon
We couldn’t have asked for a better…
We couldn’t have asked for a better real estate agent than Allan to help us sell our apartment!
From our very first meeting, Allan made us feel confident and at ease. He took the time to truly understand our situation, guided us with honest advice, and was always available whenever we had questions or needed reassurance.
What really stood out was Allan’s dedication and personal commitment. He went above and beyond at every stage—from preparing the apartment for viewings to handling negotiations with great skill and care. His calm, positive attitude made the entire process feel much less stressful, and we always felt that he genuinely cared about getting the best outcome for us.
Thanks to Allan’s expertise and hard work, our apartment sold quickly and at a fantastic price. We are incredibly grateful for everything he did for us.
If you’re looking for a real estate agent who is professional, trustworthy, and truly invested in his clients, we can’t recommend Allan highly enough!
27 de marzo de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Prince,
Thank you so much for such a wonderful and detailed review.
We’re absolutely delighted to hear about your experience working with Allan and that he was able to make you feel confident and at ease from the very beginning. Taking the time to understand each client’s situation and providing honest, thoughtful advice is something we value greatly at Douglas & Gordon.
Your comments about Allan’s dedication, personal commitment and calm, positive approach truly capture the way we believe the sales process should be handled. From preparing the apartment for viewings through to skilful negotiation, it’s fantastic to know he was able to deliver both a smooth experience and such a successful outcome.
Thank you again for your kind words and recommendation — it means a great deal to Allan and the wider team. We wish you all the very best for the future.
Kind regards,
Douglas & Gordon
Pleasure to work with
I have had the pleasure of working with Shash when I referred a client to her who was looking for a property.
From the outset, she demonstrated professionalism, clear communication, and a genuine commitment to understanding the client’s needs. She kept all parties well informed throughout the process and ensured everything progressed smoothly.
It was reassuring to know my client was in such capable hands, and I would not hesitate to work with Shash again or recommend her to others.
2 de marzo de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Tracy,
Thank you for taking the time to share your experience.
We’re delighted to hear that working with Shash on your referral was such a positive one. Providing a professional, communicative and client-focused service is incredibly important to us, so it’s fantastic to know your client felt well looked after throughout.
Your confidence in referring clients to us and your willingness to do so again means a great deal, and we’re very grateful for your recommendation.
We look forward to working with you again in the future.
Kind regards,
Douglas & Gordon
Chris Campbell
I sold my property with Chris and couldn’t recommend him more highly. Property sales are stressful at the best of times, but this one was particularly challenging due to a very poor solicitor on one side of the transaction, which significantly affected the speed of the process.
Despite this, Chris was excellent at keeping us updated throughout, and we always felt he put in every effort to keep things moving. He also maintained clear and balanced communication between both buyer and seller, which made a real difference.
We’re very grateful for everything Chris did to get the sale over the line.
19 de marzo de 2026
Opinión espontánea
HIGHLY RECOMMEND
Excellent! Douglas & Gordon have rented my property for a number of years — they have found me great tenants, are professional, friendly and transparent. They have been consistently very quick to respond and problem solve any questions or concerns along the way! Highly recommend.
4 de marzo de 2026
Opinión espontánea
Overall great experience
My experience with Douglas & Gordon was great! They handled the process to rent a property with high level of professionalism and responsiveness. I would definetly recommend them, especially Catalina. She was very helpful throughout the process and made herself approachable all the time to guide us through the process. Thank you!
25 de febrero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Asvany,
Thank you for your kind review.
We’re delighted to hear that you had a great experience with Douglas & Gordon and that the rental process was handled with professionalism and responsiveness throughout. Moving home can be a significant moment, so it’s wonderful to know you felt well supported.
Your special mention of Catalina will mean a great deal to her. Being helpful and consistently available to guide clients through the process is exactly the level of service we aim to provide.
Thank you again for your recommendation, and we wish you every happiness in your new home.
Kind regards,
Douglas & Gordon
A different class......
What a fantastic experience selling my house in Balham with Douglas and Gordon. Tom Yeomanson is a true professional. He knows the local market very well, provides invaluable advice, is pragmatic and shepherds the process from start to finish in a very delicate and sensitive manner. I had previously tried to sell the house using two other local agents - both times it failed. What was different? Amongst many other reasons Tom takes full responsibility and manages the sale himself rather than passing it off to a more junior member of the team (which is what happened with the others). He takes personal pride and commits himself fully. I couldn't recommend Tom and D&G highly enough.
29 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Paul,
Thank you for taking the time to share such a thoughtful review.
We’re absolutely delighted to hear about your positive experience selling your house in Balham, particularly after previous attempts with other agents. Achieving the right result in those circumstances requires resilience, expertise and genuine commitment, so it’s wonderful to know Tom was able to deliver where others had not.
Your comments about his local market knowledge, pragmatic advice and sensitive management of the process truly reflect the way we believe property sales should be handled. As you highlight, our partnership model is designed to ensure senior agents take full responsibility and remain personally accountable from start to finish — and it’s fantastic to hear that this made such a clear difference in your experience.
Thank you again for your recommendation and for placing your trust in Douglas & Gordon. We wish you every success in your next chapter.
Kind regards,
Douglas & Gordon
Polite and efficient and helpful with my property search
As before, I returned to D&G to help me find a new apartment and, as before, Ciarnan came up trumps and helped me source several suitable properties. He was polite and efficient in equal measures. Always recommended.
7 de febrero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Thank you for your continued trust in Douglas & Gordon and for taking the time to leave such positive feedback.
We’re delighted to hear that Ciarnan was once again able to help you find suitable properties and deliver the polite, efficient service you’ve come to expect from us. Building long-term relationships with our clients is incredibly important to us, so it’s especially rewarding to know you chose to return to D&G.
Thank you for your recommendation — it means a great deal to Ciarnan and the wider team.
Kind regards,
Douglas & Gordon
Catalina was amazing start to finish
Catalina was amazing start to finish! She was incredibly helpful and answered any questions I had on the property. The whole experience was great and very reassuring!
2 de febrero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Jessica,
Thank you for your lovely review.
We’re delighted to hear that Catalina provided such an amazing experience from start to finish. It’s great to know that she was able to answer all of your questions and make the process feel reassuring — that peace of mind is so important when moving home.
Thank you for taking the time to share your feedback, and we wish you all the very best in your new property.
Kind regards,
Douglas & Gordon
Delilah was super helpful and friendly
Delilah was super helpful and friendly. sadly I ended up finding a property elsewhere elsewhere but would 100% recommend the service. Would come back just for Delilah
15 de enero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Matthew,
Thank you for your kind feedback.
While we’re sorry to hear that you ended up finding a property elsewhere, we’re delighted to know that your experience with Delilah was such a positive one. Her friendly and helpful approach is exactly what we aim to deliver, and it’s lovely to hear that you’d recommend our service.
Thank you again for taking the time to leave a review. We’d be very happy to help you again in the future.
Kind regards,
Douglas & Gordon
Polite and great customer service
Polite and great customer service. Delilah was very helpful
4 de febrero de 2026
Opinión espontánea
Respuesta de Douglas & Gordon
Dear Nabila, We are so delighted to hear about your experience with Delilah. She is a superstar! We look forward to helping you again in the future.
Warm regards,
Douglas & Gordon
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.