Professional, empathetic and knowledgeable. Was called out in the middle of the night and was able to solve the issue. Excellent service. Shout out to Kenny- thank you for your help.
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Consulta las opiniones de los clientes
Been with Hewers for a number of years under their failsafe plan.....receptionist girls and engineers you cannot really fault. Today though was an exception, Alan and Alfie visited to service my bo... Ver más
Gren visited my property today to complete maintenance on my boiler. Had issues with accessing loft hatch as landlord didn’t provide key. Hewer then sorted this out on behalf of landlord so the job... Ver más
La empresa ha respondido
Incredible job from Ryan gough, very kind, friendly and informative engineer, answered any question and was polite throughout ….. showed us how it all worked and made sure we was happy with everything... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
The Region's Leading Facilities Management Company. Providing Domestic Gas Servicing, Maintenance & Boiler Installation. Commercial Gas Services. Mechanical & Electrical Services and Renewable Energies. We have a manned Call Centre 24/7, 365 days a year.
Información de contacto
Hewer Facilities Management Ltd, Unit G/1, The Aquarius Centre, Edison Close, GL2 2FN, GLOUCESTER, Reino Unido
- 01452 525854
- suggestions@hewerfm.co.uk
- failsafeplan.co.uk
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very friendly, fast and efficient
Nicholas was very quick and efficient tested everything for us and even found an issue with a missing part that was missed when our boiler was installed a year ago

Respuesta de Hewer Facilities Management Ltd
Mitch arrived on time
Mitch arrived on time, was dressed appropriately and was very professional and polite.
He was very thorough in his work and I would recommend him 100%.
He is a credit to your company

Respuesta de Hewer Facilities Management Ltd
Zak Williams attended my property…
Zak Williams attended my property today. He was punctual, polite and very friendly.

Respuesta de Hewer Facilities Management Ltd
Zak Williams
Zak Williams
Very polite gentlemen, Clean and tidy.
Happy with the work that he carried out.

Respuesta de Hewer Facilities Management Ltd
Kevin fixed my boiler today.
Kevin fixed my boiler today. Did a great job!

Respuesta de Hewer Facilities Management Ltd
Zac Williams came to change my fire…
Zac Williams came to change my fire alarms today and has a brilliant job, time keeping was fab and very friendly and professional throughout.

Respuesta de Hewer Facilities Management Ltd
Tom was amazing
Tom was amazing, he turned up on time, after lots of previous companies not showing up.
He was very efficient in his work, fixed two issues with no silly excuses unlike previous companies.
He was very professional and very polite! Thanks Tom!

Respuesta de Hewer Facilities Management Ltd
Great job well done
Aaron and his colleagues has been at my property since Monday we’ve had a few issues but that wasn’t anything that Aaron and his team couldn’t fix.. my new heating system is working great I can honestly say they all worked very hard here .. They have gone above and beyond for us.. very happy with Aaron and his team..

Respuesta de Hewer Facilities Management Ltd
Lee Sheriff attended our property today…
Lee Sheriff attended our property today and swiftly resolved a problem that’s been ongoing for over a year. He took the time to understand the issues we’ve been having with our central heating system and identified the issues. Replacing the pump was simple (we’ve been told several times this would be a tricky job due to its location!) and we hope he will be booked into return for the pipework! Many thanks Lee.

Respuesta de Hewer Facilities Management Ltd
Above and beyond!!
No heating or hot water from our fairly new Valient boiler. No pilot light. It turned out to be a faulty sensor.
Steve was brilliant. Quick diagnosis and quick fix.
Top bloke!

Respuesta de Hewer Facilities Management Ltd
Jake visited my home today to complete…
Jake visited my home today to complete some electrical work that needed doing he was polite explained in detail what would be done today and carried this out very well
Cleaned up after himself very happy with the service thank you

Respuesta de Hewer Facilities Management Ltd
Helpful friendly service
We decided to move away from BG services for our annual boiler service and maintenance plan. After various internet searches we thought it would be best to go with a local company.
We’ve seen Hewer’s vans around the area for many years and having received a flyer about the services they offered, opted for their Failsafe Plan.
The engineer was booked for a morning visit. We received a phone call about 20 minutes before his arrival to advise he was on his way. He arrived as estimated and after a quick check on the system set to work on our boiler survey/service. He explained what he was doing and his initial findings. He was very professional, but friendly and helpful with his suggestions for getting the best out of our system.
We feel we’ve made the right choice with our selection and would be very happy to recommend him and Hewer’s to our friends and family.

Respuesta de Hewer Facilities Management Ltd
Great service
Zack W came today to carry out some electrical work. The job was completed in a timely manner.
He was polite, courteous and so nice.
Great service, thank you!

Respuesta de Hewer Facilities Management Ltd
boiler
Hi, on the 27-28/12/24 we had Bailey.B out to change our boiler after reoccurring heating and hot water problems, he ran into some problems with the system pressure and diagnosed these issues quickly and professionally. He replaced the boiler upstairs as well. We are happy to have a warm home again. Many thanks!

Respuesta de Hewer Facilities Management Ltd
Very reliable company
Very reliable company, good engineer who turns up on time and does a good job.
Only thing that lets them down is that the office never updates my name.
I remarried 5 years ago.

Respuesta de Hewer Facilities Management Ltd
Thank you so much …
Thank you so much Oliver for all your help resolving our heating issues this morning and your professional and friendly approach is also much appreciated.

Respuesta de Hewer Facilities Management Ltd
Great service and friendly worker
Great service and friendly worker

Respuesta de Hewer Facilities Management Ltd
Nick was really helpful and kind
Nick was really helpful and kind, and explained everything. I'm really pleased with the service. Thank you.

Respuesta de Hewer Facilities Management Ltd
Very good service
Matt, the service engineer, arrived on time and performed my heat pump annual service, taking the trouble to explain the system and the checks he performed. I was reassured he was experienced and thoroughly knew what he was he was doing. I will use Hewer for my central heating service in the future.

Respuesta de Hewer Facilities Management Ltd
Grenville Holdsworth was great
Grenville Holdsworth was great, he fixed my Ideal boiler and showed me how to adjust the pressure, answered all my questions and explained how the radiator valves work too. Very knowledgeable, experienced, efficient and helpful, highly recommend!

Respuesta de Hewer Facilities Management Ltd
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