I have used fitpro for 8 years as my insurer as a fitness instructor. This year when I have attempted to pay my renewal online the link returns an error code each time. I am on my third calling attemp... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
M FitPro has been absolutely brilliant for my personal and professional development. Every course I’ve completed has helped me grow as a coach and better support my clients, especially the w... Ver más
La empresa ha respondido
Great course, amazing mentors who regularly reach out to assist and check in progress. I am currently carrying out the Leve 3 course, looking to become a PT and online fitness coach. I would like t... Ver más
La empresa ha respondido
I've been a member of Fitpro for over 25 years. They've never failed to deliver on consistent, top notch training and their customer service is prompt, professional, personalised and energetic -... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre FitPro - Fitness Professional CPD Education
Escrito por la empresa
We are FitPro, the fitness industry’s trusted global influencer. Join our community for the best insurance, high-quality education, content and music. Let us support you.
What we offer you:-
Trusted public liability insurance. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you
-
Over 95 CPD courses from world-class educators to support your professional development
-
Insightful and practical content to keep you in touch with what's new in the fitness industry
-
Great music, professionally mixed for your classes, delivered through our app MyGroupFit
OUR PHILOSOPHY
Founded in 1990, by Jane Waller and Brent Hallo, FitPro launched a bunch of firsts into the UK fitness industry, and created a globally recognised body that provides support, education and services to the fitness industry. Naturally, we're proud that FitPro has welcomed over half a million fitness professionals through our door.
PERSONAL TRAINER INSURANCE
Having insurance is a fundamental part of being a true fitness professional, and it’s important to know you are getting the right cover. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you – after all, we’ve been fitness specialists for over 30 years.
WORLD-CLASS CPD EDUCATION
With over 95 online courses you can stack up CPD points and learn vital skills to push your career forwards. There’s a vast choice: from menopause to nutrition, S&C to special populations … the list goes on.
FITPRO MEMBERSHIP
Sign up for a membership package and be supported in your career with the latest education and knowledge.
MUSIC
MyGroupFit (part of the FitPro family) has served the UK health and fitness industry for over 25 years. We deliver the best professionally mixed music compilations and music licensing for instructors and fitness and leisure facilities.
Información de contacto
85 Great Portland Street, First Floor, W1W 7LT, London, Reino Unido
- +44 (0)20 8586 0101
- info@fitpro.com
- fitpro.com
4,4
Excelente
304 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Efficient and helpful
1 de diciembre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Lal
Thank you for the great review! We're delighted you've chosen FitPro.
From all at the FitPro Team
The educators made me feel welcome
The educators made me feel welcome, safe and relaxed. Lovely light and positive energy from both JP and Teresa.
It wasn't a death by slide kinda course (these were provided pre session) which I like as it kept me more alert and more information absorbent. This I felt made the day go super quick.
All questions were welcome, even those that challenged the topic content. This allowed open discussion and a deeper understanding of the content.
The only thing I would say on a negative, is that the room needed to be bigger for the amount of attendees. I didn't feel there was enough room for some of the more practical elements of the course.
Toilets were easy to find but would have been nice to have had a quick brief of facilities near by before the start.
Location was good for me as a short walk from CX and lots of amenities near by.
4 de diciembre de 2025
Opinión espontánea
Respuesta de FitPro - Fitness Professional CPD Education
Hi
Thank you very much for your lovely, detailed review. We are really pleased you enjoyed JP's course on Fascia and Feelings, in person. We will take on board your comments and look forward to welcoming you to another training with FitPro whether online or in person.
Thanks for trusting us with your education.
from all at the FitPro team
5 ***** well deserved stars
Thank you FitPro for coordinating this excellent breathing course with Kelly Hopkinson! * Four bite-sized online sessions * super supportive and friendly teaching style * generous sharing of great content from Kelly's own extensive training and experience * practical exercises to take away * video playback also available. Thank you! I'm looking forward to more!
25 de noviembre de 2025
Opinión espontánea
Respuesta de FitPro - Fitness Professional CPD Education
Hi Liz
Thank you for your lovely review. Thank you for joining us for the live education with Kelly Hopkinson and we're delighted that you found it so informative and practical. We are committed to supporting fitness professionals like you and thank you for trusting us with your education - we will have more live events coming in the new year!
From all at the FitPro team
Definitely worth attending…
Really informative session and not just for our clients, for ourselves and our families too. Understanding much more with excellent graphs to prove the scientific research. Thank you to Linia and Fitpro!
Meg
Pilates Instructor.
27 de noviembre de 2025
Opinión espontánea
Respuesta de FitPro - Fitness Professional CPD Education
Hi Meg
Thank you for your lovely review, and we are delighted that you could join us for Dr Linia Patel's webinar on GLP-1 and lifestyle. We are committed to supporting fitness professionals like you, and we are really pleased that you find our member's webinars so informative.
From all at the FitPro team
FITPRO webinars
FITPRO Webinars are always full of great information just finished 4 weeks of Female Breathing with Kelly Hopkinson which was very enlightening 👍
25 de noviembre de 2025
Opinión espontánea
Respuesta de FitPro - Fitness Professional CPD Education
Hi Marion
Thank you for giving us 5 stars in your review. Thank you for joining us for the live education with Kelly Hopkinson and we're delighted that you enjoyed it. We are committed to supporting fitness professionals like you and thank you for trusting us with your education.
From all at the FitPro team
Great practical CPD course
Excellent course. Informative but most importantly practical
18 de noviembre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi James
Thank you for your great review, and we are really pleased that you found your FitPro CPD course informative and practical. We hope that it helps you take your career even further. We are committed to supporting fitness professionals like you and thank you for trusting us with your education.
From all at the FitPro team
I have been with FitPro for almost 7…
I have been with FitPro for almost 7 years and their customer service has usually been outstanding.
I have just renewed my insurance with them however and their communication is seriously lacking, I have not had any certificate issued (which is needed for proof in a new job), I have proof of payment, there is no way of calling as the 'inbox' is full and I have had no response to any emails. This is really disappointing and not at all how the company used to operate.
6 de noviembre de 2025
Opinión espontánea
Respuesta de FitPro - Fitness Professional CPD Education
Dear Jemima
Thank you for your feedback. Without further information, we can’t definitively investigate your concerns. However, there has been a system issue over the last few days, which delayed insurance documents getting issued. We hope that you have now received your certificate. Please be assured that the problem did not affect your insurance coverage in any way. If you would like us to investigate your specific issue further, please could you write to the Complaints Officer at hello@phl-ib.co.uk and provide your FitPro membership number.
Thank you
On behalf of FitPro Insurance Services
Really loved the Exercise for Menopause course
Really loved the Exercise for Menopause course, I'd highly recommend it for anyone working with this demographic.
13 de octubre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Catherine
Thank you for your lovely review, and we are delighted that you found Marcelle Malan's CPD course on Exercise Strategies for Perimenopause to Post Menopause so helpful. We are committed to supporting fitness professionals like you to develop your skills and career.
From all at the FitPro team
Over a week to speak. Where are customer service?
I'm not sure my insurance is the right one and I've tried for a whole week to try and speak with one of the team but to no avail. Leave a message saya the automated answer machine.. I've left at least 4. It's very frustrating to say this least. I'm surprised as I've never experienced these problems in the past.
15 de septiembre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Dear Mary
We're sorry you've experienced problems getting through to the insurance team. Thank you for your feedback and we will respond to your query directly. Thank you
Easy to use website and membership and…
Easy to use website and membership and access to loads of interesting courses at good prices. The memberships are well worth it for all the benefits you receive. Thanks !
18 de septiembre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Janey
Thank you for your great review. It's great to hear that the FitPro membership community works so well for you. Thanks for being a loyal FitPro member and for trusting us with your education.
From all at the FitPro Team
I think the guy on the end of the phone…
I think the guy on the end of the phone could have been more pleasant. He was quite uninterested and not very polite
16 de septiembre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Dear Denise,
Thank you for your feedback. Obviously, we are very disappointed to hear that the service you received was less than should be expected.
In light of your comments, we have addressed the issue with the member of the team involved, and will work towards improving the way they handle member enquiries.
The person on the phone was very polite and efficient
The person on the phone was very efficient and set this up immediately for me I have received all my documents within minutes!
Thanks x
16 de septiembre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Melissa
Thank you for the 5 star review. We always aim to deliver great service to our members.
From all at the FitPro Team
Simple and efficient.
I have been registered and insured by Fitpro for almost 2 decades. It is always seamless and reliable.
12 de septiembre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Carla
Thank you for your great review of FitPro. We're so pleased that we can support you as a fitness professional and thank you for being a loyal member of the FitPro community.
From all at the FitPro Team
Membership and Insurance …
I have been with FitPro for a good number of years. Unknowingly my membership lapsed. Staff helped me get back on board with insurance. Insurance fantastic value. Great to be part of Fitpro family 😊
10 de septiembre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Ricki
Thank you for your lovely review. It's great to hear that the FitPro membership community works so well for you. Thanks for being a loyal FitPro member!
From all at the FitPro Team
Good service
Good service, a lot of information, reasonable prices for insurances
9 de septiembre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Gabriele
Thank you for your great review. It's good to hear that FitPro is delivering the information you need as a fitness professional.
From all at the FitPro Team
Usually ok, just a poor experience this time
Didn’t send my insurance certificate despite taking direct debit for the last 2 months. However, quickly resolved and usually have no problems with Fitpro. Just this occasion, communication has been poor.
8 de septiembre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Peter,
Thank you for your feedback. We have investigated and it would appear that, due to a glitch in the system your policy did not automatically roll-over (as it should have done). Unfortunately, due to the high volume of policies we manage, we only became aware of the problem once you contacted us. However, once made aware, we were able to quickly resolve the matter and send out your documents.
To confirm, as you were paying the premiums continually, there was no break in your cover.
Again, thank you for your patience and understanding in this matter. Thank you for choosing FitPro.
The FitPro team
Easy to renew insurance and great price
Easy to renew insurance and great price
8 de septiembre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Suzanne
Thank you for giving us 5 stars, and thank you for being a loyal member of FitPro. We're proud to support fitness professionals like you with insurance and education.
From all at the FitPro Team
Music downloads
I needed help with a question about music downloads. My query was dealt with quickly and efficiently by the super friendly team. Thank you!! :)
3 de septiembre de 2025
Opinión espontánea
Respuesta de FitPro - Fitness Professional CPD Education
Hi Kerry
Thank you for your 5 star review. We're delighted that we could help you with your FitPro MyGroupFit music and we're looking forward to supporting you.
From all at the FitPro Team
Respuesta de FitPro - Fitness Professional CPD Education
Hi Linda
Thank you for the great review. We're pleased you've found our communication clear and helpful.
From all at the FitPro Team
Great insurance company for fitness…
Great insurance company for fitness professionals
2 de septiembre de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Ross
Thank you for giving us 5 stars. We're proud to support fitness professionals like you with insurance and education.
From all at the FitPro Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.