I have used fitpro for 8 years as my insurer as a fitness instructor. This year when I have attempted to pay my renewal online the link returns an error code each time. I am on my third calling attemp... Ver más
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Consulta las opiniones de los clientes
M FitPro has been absolutely brilliant for my personal and professional development. Every course I’ve completed has helped me grow as a coach and better support my clients, especially the w... Ver más
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Great course, amazing mentors who regularly reach out to assist and check in progress. I am currently carrying out the Leve 3 course, looking to become a PT and online fitness coach. I would like t... Ver más
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I've been a member of Fitpro for over 25 years. They've never failed to deliver on consistent, top notch training and their customer service is prompt, professional, personalised and energetic -... Ver más
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Información sobre la empresa
Sobre FitPro - Fitness Professional CPD Education
Escrito por la empresa
We are FitPro, the fitness industry’s trusted global influencer. Join our community for the best insurance, high-quality education, content and music. Let us support you.
What we offer you:-
Trusted public liability insurance. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you
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Over 95 CPD courses from world-class educators to support your professional development
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Insightful and practical content to keep you in touch with what's new in the fitness industry
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Great music, professionally mixed for your classes, delivered through our app MyGroupFit
OUR PHILOSOPHY
Founded in 1990, by Jane Waller and Brent Hallo, FitPro launched a bunch of firsts into the UK fitness industry, and created a globally recognised body that provides support, education and services to the fitness industry. Naturally, we're proud that FitPro has welcomed over half a million fitness professionals through our door.
PERSONAL TRAINER INSURANCE
Having insurance is a fundamental part of being a true fitness professional, and it’s important to know you are getting the right cover. Whether you’re a student or teacher, a studio owner or run retreats, FitPro has the right insurances for you – after all, we’ve been fitness specialists for over 30 years.
WORLD-CLASS CPD EDUCATION
With over 95 online courses you can stack up CPD points and learn vital skills to push your career forwards. There’s a vast choice: from menopause to nutrition, S&C to special populations … the list goes on.
FITPRO MEMBERSHIP
Sign up for a membership package and be supported in your career with the latest education and knowledge.
MUSIC
MyGroupFit (part of the FitPro family) has served the UK health and fitness industry for over 25 years. We deliver the best professionally mixed music compilations and music licensing for instructors and fitness and leisure facilities.
Información de contacto
85 Great Portland Street, First Floor, W1W 7LT, London, Reino Unido
- +44 (0)20 8586 0101
- info@fitpro.com
- fitpro.com
4,4
Excelente
304 opiniones
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Respuesta de FitPro - Fitness Professional CPD Education
Hi Viviane
Thank you giving us 5 stars. We're glad that you've found our service clear and helpful, and we are looking forward to supporting you.
From all at the FitPro Team
Respuesta de FitPro - Fitness Professional CPD Education
Hi
Thank you for the great review. Thank you for choosing FitPro for your insurance and we look forward to supporting you in your fitness career.
From all at the FitPro Team
Quick and helpful team
Had a Couple of things i wasn't sure about when filling out the online form for insurance. Called them and got a very quick and helpful response. Got insurance sorted soon after and feel confident in my new choice if insurer
14 de agosto de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Natalie
Thank you for the 5 star review. We're delighted you've chosen FitPro for your insurance and that you've found our service helpful.
From all at the FitPro Team
Respuesta de FitPro - Fitness Professional CPD Education
Hi Anna
Thank you for giving us 5 stars. It's great to hear that we were able to deliver for you. Thank you for choosing FitPro for your professional insurance!
From all at the FitPro Team
Respuesta de FitPro - Fitness Professional CPD Education
Hi Abbas
Thank you for the great review. We're delighted you've chosen FitPro for your first insurance and we look forward to supporting you in your fitness career.
From all at the FitPro Team
FitPro comprises of a bunch of…
FitPro comprises of a bunch of hardworking people , constantly thinking and innovating for the Fitness Professionals community to bring them the best possible education at the right price and also other services such as insurance cover and so forth. If you are in the UK and working in the Fitness Industry, you must be either associated with FitPro or must have heard about them atleast once.
13 de agosto de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Satish
Thank you for your 5 star review! We're delighted to support fitness professionals like you as you develop your career.
From all at the FitPro Team
Respuesta de FitPro - Fitness Professional CPD Education
Hi Farzin
Thank you for giving us 5 stars. We are delighted you find our services easy and responsive.
From all at the FitPro Team
Respuesta de FitPro - Fitness Professional CPD Education
Hi Anne
Thank you for your 5 star review. We are delighted you find our services easy to use.
From all at the FitPro Team
FitPro offer brilliant deals and…
FitPro offer brilliant deals and incredible customer service
8 de agosto de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Joanna
Thank you for your lovely review. We are proud to support FitPro members like you.
From all at the FitPro Team
Great company and training
1 de agosto de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Jenny
Thank you for your 5 star review! We're dedicated to supporting fitness professionals like you as you develop your career.
From all at the FitPro Team
Parkinson's Pro
Very user friendly resource. The course was easily accessible and highly informative.
29 de julio de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Liam
Thank you for your 5 star review! We're delighted that you found the Parkinson's Pro CPD course accessible and informative. We're dedicated to supporting fitness professionals like you as you develop your career. Thank you for trusting us with your education.
From all at the FitPro Team
Disappointed in FitPro
I’m becoming increasingly frustrated with FitPro. First of all let me say Teresa who is the Director at FitPro is lovely. I’ve spoken to her on the phone before and she is helpful and apologetic if you have an issue. However, there are clearly issues at FitPro HQ which is impacting on the levels of communication and service to its members.
I have been trying to use the £45 discount code that members get for their CPD since February with no success. The code should be available online when you log into your account but for some reason it wasn’t on my account profile.
After contacting FitPro via phone and email I waited over six weeks for a response. When I eventually received a response after chasing them up again I was given a code that didn’t work. I again contacted FitPro via phone - which ALWAYS goes to voicemail, and email and waited over 3 and half weeks for a response and then had to wait another few weeks before the code was issued after chasing up again.
I was informed it had been emailed a few days previously, an email I never received and was told had probably gone into my spam ( it hadn’t) which is odd because without fail I receive their monthly newsletters and any offers which never go to my spam.
I’ve just tried to use the reissued code which yet again hasn’t worked and on checking realised it’s the same code that was originally issued in March that didn’t work!
I pay premium membership - which has recently been increased - so I can have access to online membership benefits and expect calls and emails to be answered in a timely manner, and have easy access to my discount code to sign up to CPD courses smoothly.
What’s also frustrating is FitPro have just done a big online campaign for FitPro Live at Elevate via email and social media with posts and updates.
If you have time to post on social media then you need to make sure you also prioritise member issues who pay a membership which contributes to keeping the business going.
Considering leaving after many, many years.
Disappointed.
*update: Teresa reached out with an apology and membership offer that I accepted and I’m happy to say we have now resolved the issue.
28 de julio de 2025
Opinión espontánea
Respuesta de FitPro - Fitness Professional CPD Education
Hi Michelle
Thank you for your feedback. We understand that you are frustrated with FitPro’s service after many years of being a valued member. We aim to be responsive and supportive – as you have had in your phone conversations with Teresa – however, our service has not worked for you over the last few months. We have had a small IT issue which affected only your account, and we have worked to put this right. We are glad to see you have gone ahead and used the education voucher – thank you. We will contact you privately to discuss your membership.
regards
The FitPro Team
Respuesta de FitPro - Fitness Professional CPD Education
Hi Sally
Thank you for your great review. We're delighted to that you've chosen to renew with FitPro so that we can support you as a fitness professional.
From all at the FitPro Team
Parkinson's Pro course.
A great course. A good blend of theory and practical. Well delivered. As always, Fit Pro systems easy to use.
18 de julio de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Ann
Thank you for your 5 star review! We're delighted that you found the Parkinson's Pro CPD course so helpful. We're dedicated to supporting fitness professionals like you as you develop your career. Thank you for trusting us with your education.
From all at the FitPro Team
Winner!
I've been a member of Fitpro for over 25 years. They've never failed to deliver on consistent, top notch training and their customer service is prompt, professional, personalised and energetic - just what specialists in all things fitness should be!
Special thanks to Theresa and Ais.
Please carry on!
Heather
21 de julio de 2025
Opinión espontánea
Respuesta de FitPro - Fitness Professional CPD Education
Hi Heather
Thank you for your lovely review of FitPro. We love the fitness professional community and we're delighted to support and connect. Thank you for being such a loyal member of the FitPro community.
From all at the FitPro Team
I am extremely disappointed with the…
I am extremely disappointed with the level of customer service I have received. Trying to speak to anyone has been a complete nightmare, calls go unanswered, and the one time I did get through to someone, I was given entirely incorrect information.
Since then, I’ve made multiple attempts to get in touch via both phone and email, with no response whatsoever. This is completely unacceptable. If I were facing a real issue or emergency with my policy, I dread to think how it would be handled.
As a result, I have now requested to cancel my policy. I no longer have confidence in your ability to support your customers, and even now I have had no response.
Would not recommend.
14 de julio de 2025
Opinión espontánea
Respuesta de FitPro - Fitness Professional CPD Education
Dear Ms Myers,
Thank you for your feedback, and please accept our apologies for the frustration you have experienced.
Whilst the information provided over the phone was incorrect, it did not materially effect your situation. As clarified in our subsequent email, the FitPro Insurance Policy is an annual contract and, unfortunately, cannot be offered for shorter periods.
We have discussed this with the Director responsible for the FitPro scheme and, to acknowledge your frustrations, he is happy to extend your policy to 5 September and provide the extension free-of-charge.
Please let us know if you would like us to do this, or if you still wish for your policy to expire at renewal on 11 August?
With our sincere apologies
regards
The FitPro Team
Really easy to arrange insurance.
21 de julio de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Tony
Thank you for the great review! We're delighted you've chosen FitPro to support you in your career. From all at the FitPro Team
From all at the FitPro Team
Ease of communication and efficiency in…
Ease of communication and efficiency in dealing with request.
14 de julio de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Steven
Thank you for your great review. We're delighted to that you've chosen to be a FitPro member so that we can support you as a fitness professional.
From all at the FitPro Team
Great Service
The gentleman who I spoke to was very helpful, patient and polite. Thank you to him.
18 de julio de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Sandra
Thank you for your lovely review and it's good to hear that the FitPro team could help you with your needs. Thank you for choosing FitPro.
From all at the FitPro Team
I didn’t need much help but my email…
I didn’t need much help but my email query was answered quickly.
9 de julio de 2025
Respuesta de FitPro - Fitness Professional CPD Education
Hi Gemma
Thank you for your review. We are glad to be able to help.
From all at the FitPro Team
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