Ginger Energy Opiniones 

Respuesta de Ginger Energy

18 abr 2023

Thank you for leaving a review. Sorry that we have not been able to dispatch invoices when they are expected. The landlord is are reliant on receiving invoices from the water company before they instruct us to release invoices on their behalf to you.

Respuesta de Ginger Energy

Actualizada el 11 nov 2022

The positive reviews are from our Clients. Conversely, the negative ones come from residents, unhappy at being charged for energy.

Your claims that we have no understanding of GDPR are simply untrue. As it’s been explained on many occasions to residents, we are appointed as a billing agent to compliantly invoice residents who are charged for energy by the landlord. The landlord has a duty to produce invoices to final customers under regulation, and as a result we hold their customer data under legitimate interest.


Regards
Lisa

Respuesta de Ginger Energy

11 nov 2022

Dear Zz,

Despite multiple communications on this matter, you seem unable to understand that we are a billing agent not an energy supplier.

The landlord supplies your power, not us. This is why you can’t change supplier. It is nothing to do with us or Centrick, rather the building you choose to live in’s infrastruture.

The £400 that you speak of is a government fund which has yet to be given out by them so cannot be passed onto you. Neither us or landlord or us are responsible for that. Therefore your frustrations perhaps should aimed at the regulator not ourselves.

With regard to our lack of service to you, our call return time is typically less than 48 hours at the most busy times. However, if you are raising the same issues that we have already responded to or have sent communications out about, the call- back time may be longer because we prioritise other residents who need our help.

If you feel you still don’t understand our communications or have unanswered questions please call back in and a member of the team will try to assist.

We are here to produce accurate bills and if you believe the reading taken is incorrect please send us an alternative reading and we will investigate further.

Finally I’m sorry that our many communications are not being received or understood by you. I will look at what we can do more to educate residents on their energy arrangements and the parties involved.

As soon as we hear from OFGEM about how the £400 is to be distributed, we will write another communication updating residents.

Thank you Lisa

Respuesta de Ginger Energy

11 nov 2022

Thanks Mr Cain!

Respuesta de Ginger Energy

11 nov 2022

Thanks Carol!

Respuesta de Ginger Energy

11 nov 2022

Thanks Ray

Respuesta de Ginger Energy

1 ago 2022

Hi Antony, I'm sorry this happened. If it was the following morning, after you spoke to us, its likely the case had already been passed to the debt collection agency before you called us. Can you please email billingteam@gingerenergy.co.uk with your details and we will get the account withdrawn from the debt collection agency. Only cases, where no payment commitment were supposed to be sent to them. Thank you

Respuesta de Ginger Energy

29 jul 2022

Thank you for the positive review Will. Were happy to help

Respuesta de Ginger Energy

22 jun 2022

Thank you so much for your understanding Ian. There are many residents who do not understand our position in all of this and wrongly assume we are benefiting in some way from the price increases. It is truly horrible for my team to be the messenger, as we have always done our best to secure best value contracts.

We are doing everything we can to raise the issue of residents who receive communal heat or power via a 2nd tier supply such as their landlord and are therefore not protected by the price cap and who ( if there power is also through a private supply ) wont receive the £400 grant either, with the media, to force a change by OFGEM. If you haven't already please sign our petition Change.org/gingerenergy

Respuesta de Ginger Energy

Actualizada el 12 dic 2023

Please join our campaign Change.org/gingerenergy. Ginger Energy are a billing agent, it is the landlord who charges you and not ourselves. They are passing on the prices the building is being charged by the supply company with no additional uplift to your building in line with the OFGEM rules on reselling.

They have sourced the very best value, best fit contract for the building which was on offer by the suppliers.
We agree, it is a very high price but there is very little we can do as it reflects the global market. We have communicated to residents on a number of occasions the issue with purchasing for a commercial meter which supplies domestic residents but until OFGEM make the price cap more far reaching to protect residents like you, we cannot access lower prices contracts.
Please understand that this situation is very bad residents and also for our business, because residents wrongly believe that we / the landlord are benefiting from the price increase. This is not the case the landlord simply passes on what the supplier is invoicing and Gingers fees for customer service have not changed in 7 years. I'm sorry that you blame us but we are really not at fault, unfortunately we are the messenger as you receive invoices from the landlord via ourselves who pay the supplier and I really wish there was more we can do to effect the prices you pay. Please know that until the recent energy crisis, the prices that were charged by the energy suppliers on a commercial tariff was significantly less than what a domestic consumer would pay. Unfortunately in the last year, this has reversed and now commercial contracts are, for the first time, more expensive than the subsidised domestic contract which has a price cap enforced.

Respuesta de Ginger Energy

Actualizada el 12 dic 2023

Im sorry you feel this way. These charges are a reflection of the current market conditions which is a European wide issue effecting millions of consumers. Our fees for billing are exactly the same as they were last year. The only difference is the price that is paid for the commodity be that gas or electricity. We are doing what we can to raise this issue with Ofgem and Westminster on residents behalf. If you would like to sign our petition on Change.Org look up " Ginger Energy" the more signatures we get the more hopeful we will be that something is done to address the issues. If you also google Ginger Energy and news, you should also see that we are speaking out on your behalf. I'm sorry you feel its Ginger that is profiteering from the price increase but i can confirm we are not in anyway benefiting from the increase and finally i would reiterate the bills come from your landlord not ourselves and are used to pay the energy suppliers charges. We are the billing agent not the entity claiming the funds from you.

Respuesta de Ginger Energy

Actualizada el 30 dic 2021

Hi Ella.

The rates are the best value deal on the market available for your building.

We too are horrified by the current prices and you as residents are amongst the first to feel the effect of what is going on in the UK and global energy market.

We have written a letter to OFGEM on your and other residents behalf as we feel the whole economy will be dramatically effected by the rises.

What I would like to point out is that we are a billing agent and as such are contracted to pass on the rates, billed by the energy company to the blocks owner.
We charge a fixed fee for our billing service. In essence it makes no financial difference to us, if we you get charged 15p or 42p as we get the same fee for passing these charges onward and our fees have not changed despite your price rise. I hope that clarifies for you that we are not benefiting from the price increase.

We will continue to raise the issue of inordinately high energy rates but given they are reflective of the global energy crisis I feel we have little chance of making a change.

Unfortunately, by being an billing agent we have inadvertently exposed ourselves and our good reputation to damage as we are blamed by residents for the market of which we have no control as its our name you see on the invoice.

We will continue to do our best to help residents and confirm this tariff was the best tariff offered to us when we reviewed the market.

Kind regards

Ginger Energy

Respuesta de Ginger Energy

Actualizada el 18 ene 2022

We completed a tender and unfortunately these were the best prices available for the supply. Its a horrific market at the moment but not entering into a new contract and letting the contract go onto variable rates was not an option as the variable rates were even higher. We are sorry for the price increase but this is reflective of the UK's energy market. Unfortunately due to the buildings infrastructure you do not have your own supply point. Instead you share the landlords supply hence its impossible for you to change supplier. Rest assured the costs the supplier charges the landlord is passed onto you without profit added.

Respuesta de Ginger Energy

7 dic 2021

Having checked our records there is no Jane documented as living in this apartment block. If the author would like to write back or to us directly with their details we can investigate. For the benefit of readers, this building has a single incoming electricity supply. The residents share that supply point to power and heat inside their apartments. The building owner is liable to the energy supply company for the entire block's consumption. The owner appoint's a Billing Agent to recharge each resident for their share of the supply based on each residents sub meter reading. Ginger Energy are currently the appointed Billing Agent. When meter readings are not available estimated invoices are dispatched. Eventually, when a meter reading is obtained, it could result in a catch-up invoice due if the previous invoices were under estimated.

Respuesta de Ginger Energy

7 dic 2021

Having checked our records we have never produce a bill for anywhere near £1000 for a single months consumption. We have produced catch-up invoice due to previous under estimated invoices. This would appear on a single invoice but not be reflected of a months consumption. When meter readings are not available invoices are sent using estimated readings. This invoices are clearly marked as estimates and bill payers can always provide their own reading to ensure they do not receive under estimated billing and consequently a later catch-up invoice.