Ginger Energy Opiniones 

Kia Gates responded so quickly to my request that I had to do a double take! I don't think I have ever received such a prompt and helpful reply to an email. Kia was super efficient, courteous and got the job done. If only all customer service personnel were like that!

the customer service agent provided a clear and prompt response to my question.

Kia has been very professional … very knowledgeable … very thorough … very efficient … and very helpful

Special thanks to La Chere Barrow who assisted me with my issue. She was friendly and gave me all the advice that was necessary for me in a professional way. Keep it up!

Adam at Ginger Energy was very helpful and answered all my questions. I felt all my queries had been dealt with.

La Chere Barrow answered what I needed to know swiftly and gave me reassurance with the switch in energy provider.

it was a normal day i just licked my cats balls clean and i got on your website and then caesoh jumped out of my screen and licked me clean i give this exsperience a 1 out of 10

I haven't received any correspondence from Ginger Energy since I moved into my property 3 years ago. In fact, I didn't even know they existed! It seems that all previous bills were sent to my old rental address which the management agency, should have, but failed, to update (despite multiple requests).

I have just received a hand delivered letter to tell me that my heating supply is being turned off due to me not paying my bills I am shocked that this has happened.

No effort has been made to try and get in touch any other way, even though I know the managing agent they work with holds these details.

Avoid at all costs!

As a business owner/manager, Ginger is a joy to work with as they remove all the hassle of ensuring your electricity provider’s giving you the best possible deal.

Ginger Energy has truly outdone themselves, and I must say, their unique approach to customer "care" deserves an award – if only there were accolades for turning bill payment into a game of memory and guesswork.

My adventure with Ginger Energy began with a throwback to the simpler times of July, when I paid my bill with the innocence of someone who thought transactions ended when the money left their account. But no, Ginger Energy, in their infinite wisdom, decided to revive the matter in October. Imagine my sheer joy at being asked to pay again, with the added excitement of a debt collection thriller twist. It's the kind of double-billing fun you don't often get to experience.

When I tried to resolve the issue, I had the pleasure of dealing with Chris from Utilidebt – a true maestro of customer service. He performed a spectacular piece entitled "Ignoring the Customer's Logic," making me almost nostalgic for the bygone days when companies used to send bills or notifications. Chris's talent for overlooking the fact that I received no such notification about the change in billing was simply breathtaking. Not many can carry the tune of threat and intimidation with such panache, promising to cut off my energy and grace my account with a £100 fine, in addition to the £60.2 encore performance fee.

In the end, under the spell of Ginger Energy's unique brand of intimidation, I found myself paying the £60.2 "just for funsies" fee to keep the lights on – because who doesn't enjoy a bit of unplanned generosity?

Let's give a slow clap for Ginger Energy, who has managed to transform mundane bill paying into a most thrilling high-stakes drama, complete with plot twists and unforgettable characters. I'm on the edge of my seat wondering what they'll think of next – but I'm hoping it doesn't involve a sequel.

This business has ripped me off on my energy, on the reviews below they blame the agent Centrick, which is complete rubbish, as centrick confirmed to me that Ginger manage the energy for centrick!

If I could leave 0 stars I would, they are extortionists

I have had to move out as the price they were charging was complete guesswork, their portal is horrendous and I am now in another apartment through another agent, who uses another provider and it is simple, easy to use and they are actually friendly!

I’ve had to move out of my flat which is owned by E&J in Worcester because ginger have charged me 4 times the annual cost of the energy price cap amount of electricity!! I’ve spoken with EDF who finally confirmed that Ginger have inflated my prices so much they thought I was lying!

Someone here is taking massive commission and they are in bed with Centrick. Ofgem are aware of there operation and are actively INVESTIGATING

On behalf of Moseley Golf Club, Kings Heath, Birmingham (Nick Freeman Chair of House)

I would like to offer my Thanks to Ginger for their outstanding service levels.

After being broached by numerous Company's all making promises of varying service levels and pricing, we elected to use Gingers Services, and have not been disappointed.

We've found their friendly, professional and knowledge of the market place invalubale in managing our Utilities.

On behalf of Moseley Golf Club, I would highly recommend their serices.

Ginger energy have taken over my billing for tenants, and sorted a great supplier rate, extremely knowledgeable and friendly staff, wish I had been recommended to them years ago.

I recently requested my electricity and water usage from GingerEnergy. Within 2 working days, they sent me a few descriptions and graph regarding my water & electricity usage. I was incredibly happy with the outcome as it showed me everything that I need and outlined explanations for each graph. This is important for me to know as I thought I was using a lot more electricity and water than before but it was just a change in price.
Overall, great customer service and structured, simple analysis given. In future reference, if they could have given me information on other metrics, it would be good. But I was still very happy as I got the expected outcome for what I asked for.

Lisa gregory was fantastic, responses always prompt and clear and every query dealt with. would highly recommend Ginger Energy

This company is one of the most unprofessional companies I have dealt with, from The outset they broke GDPR by sending my details to all residents in the block via email. Set ridiculous pricing and staff are extremely unprofessional and rude. Attempted to strike fear by threatening legal action when the communication error was theirs, no apology was made.

Now having to move out of my apartment as the electricity is simply to expensive.
I have received a bill for December of over £1000 and a bill for January for £800 plus, due to these doubling the tariff to over 0.70 per unit.
Two bedroom apartment in bridge water house, Worcester.
I’m not living in a mansion.
How they can tie residents into a contract that is beyond the governments capped amount is honestly beyond.

I recently moved into my one bedroom, one bathroom apartment. I have received ridiculously high bills that i just can't afford. I understand that energy bills have risen but the amount that is being charged has to be incorrect. Over £450 a month in electric bills will only trap a tenant in debt. The bills are causing people to leave properties that are being managed by ginger energy due to the bills and poor communication.

I would also like to know what the electric company is that ginger energy uses?? They keep saying they only provide the invoices but do not state who the electric company is, why are we not able to go to them directly???

If i knew about ginger energy before i moved into my apartment, i would have never chosen this apartment. I got a quote from another electric company that was charging under £100 a month, NO WHERE near what ginger energy has been charging, but were being forced to stay with this company? It is not fair. The only 5 star reviews i am seeing are business owners who this does not affect!

Me and my brother live in a 2 bedroom apartment in Birmingham and originally we were paying 150 pound a month for electricity and then all of a sudden they slapped us with a big bill after another until it got to 300 , this month my brother was away on holiday and I was for about one and a half week at my parents for Christmas and after having one of the most purposely cautious months quess what because it is ...... 500 pounds . I am gonna leave it there , let's hope they making mistakes or I am gonna have to start printing money .