Ginger Energy Opiniones 

234
TrustScore: 4.5 sobre 5

4,7

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great response, i sent a upto date meter reading & required a statement. Saba Williams replied next day & sent 3 yr statement, which is even better than I asked for . Very good to compare energy... Ver más

Valorada con 5 estrellas sobre 5

I spoke to Leanne. The first time I tried to call I didn't get through to anyone, but having gotten through to her she was extremely helpful, setting up my account, portal access, and talking me throu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Ginger Energy were always really swift on their communications whenever I have emailed them - and they’ve always been really clear and helpful with any questions or queries I’ve had. I liaised with An... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Honestly quick fast service , I had Anna Bennett today who I told right away I have hidden disability and the payment breakdown confuses me all the time. Right away she offered to help and said I will... Ver más

Información sobre la empresa

  1. Proveedor de energía

Información proporcionada por diversas fuentes externas

Ginger Energy is a specialist consultancy with extensive expert knowledge in the energy supply and water industry. We focus on billing and procurement because we know that, for many businesses and organisations, utility costs represent a very significa...


Información de contacto

4,7

Excelente

TrustScore: 4.5 sobre 5

234 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 66% de las opiniones negativas

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4,7

Todas las opiniones

(234)

143 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good service

I felt like I was chatting to a mate rather than a customer services operative.

Service itself was quick and efficient.

7 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Leanne Pearson is a hardworking, sweet talking employee.. I would choose her anyday, anytime...

Well, for starters.. Leanne Pearson is always so nice to talk to, quite polite and respectful..
Moreover, she is so quick is resolving any issue I have, always working as fast as possible to get me sorted..
Lastly, she always makes sure that I completely understood what to do and what to expect and always double checks if there is anything else she could do for me.. Which makes me just trust her to the maximum..

6 de octubre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

A-star experience.

The customer associate I spoke with (I can’t recall her name-sorry), was really polite, genial and helpful. Given that it was my first time interacting with the company, I was immediately put at ease and look forward to a lasting mutually benefiting relationship.

18 de septiembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer Service.

Customer Service.

I found Clint to be extremely helpful, taking the time to break down and explain the invoice clearly

21 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Setting Up New Account

Had a good, efficient experience today setting up my account with ginger energy. Leanne was super responsive and helpful, made my life very easy.

12 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

OVERCHARGING MANAGING AGENTSWe had to contact Ginger Energy because…

We had to contact Ginger Energy because the management company for our building sent us a bill for gas aged debt for £1690.00.
Anna Bennett at Ginger was absolutely fantastic in helping us sort out this amount.
Thanks to Anna it became apparent that over £1200.00 of this bill was for a tenant going back over two years who basically did a runner.
Thank you so much Anna.
PS. Sorry I could only give 5 STARS!!!!

11 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Would not recommend

Would not recommend. The positiv reviews aren't genuine if you take a look at the dates and how many 5 star reviews are left by the individual you'll see they leave one positiv review and tht's it. They also started to appear quite frequently if you pay attention to the dates.

Your bill is split amongst other tenants so you aren't paying for your own.

Shame on TP for doing nothing about the situation and endorsing bad behaviour and misleading consumers.

1 de agosto de 2025
Opinión espontánea
Logotipo de Ginger Energy

Respuesta de Ginger Energy

Thanks for taking the time to leave a review.

All reviews left for our team are genuine. Our customer service team has recently been requested to actively ask residents to share their experiences. This has resulted in many positive reviews in a short period of time, something we're extremely proud of.

Many of the properties we service are on communal energy supplies. These differ to domestic supplies including how they are charged. These types of supplies are becoming more common, and as a billing agent we have no control over how a supply is classified due to the site's infrastructure.

We take our responsibility seriously and will never mislead our customers or submit fake reviews.

Valorada con 5 estrellas sobre 5

Excellent customer service from Kia

Excellent customer service from Kia. I had an issue to resolve and Kia quickly and efficiently helped me resolve the matter. Friendly and great service. Well done.

1 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Personal Service Counts

It was nice to speak to someone who understands my problem. Although Anna Bennett was unable to solve the issue it was really pleasant to think someone is on my side and I am reassured that the service from Ginger will be as efficient and professional as she seems to be.

22 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Polite and helpful

Due to an unfortunate dispute (unrelated to Ginger Energy), i have had to engage with Ginger directly, and have spoken with Leanne quite regularly in order to obtain breakdowns for usage, and for general advice on my queries - Leanne has been pleasant to speak to throughout and has been very polite, accommodating and helpful. Thank you.

18 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

GREAT JOB LEANNE

I was happy to receive a prompt response to my email from Leanne Pearson, who handled my enquiry effortlessly. Thanks Leanne, for being dedicated to your duty.

17 de julio de 2025
Opinión espontánea

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