Great response, i sent a upto date meter reading & required a statement. Saba Williams replied next day & sent 3 yr statement, which is even better than I asked for . Very good to compare energy... Ver más
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Consulta las opiniones de los clientes
I spoke to Leanne. The first time I tried to call I didn't get through to anyone, but having gotten through to her she was extremely helpful, setting up my account, portal access, and talking me throu... Ver más
La empresa ha respondido
Ginger Energy were always really swift on their communications whenever I have emailed them - and they’ve always been really clear and helpful with any questions or queries I’ve had. I liaised with An... Ver más
La empresa ha respondido
Honestly quick fast service , I had Anna Bennett today who I told right away I have hidden disability and the payment breakdown confuses me all the time. Right away she offered to help and said I will... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Ginger Energy is a specialist consultancy with extensive expert knowledge in the energy supply and water industry. We focus on billing and procurement because we know that, for many businesses and organisations, utility costs represent a very significa...
Información de contacto
4 The Cloisters, 12 George Road, B15 1NP, Birmingham, Reino Unido
- 03453073433
- lisa.gregory@gingerenergy.co.uk
- gingerenergy.co.uk
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 66% de las opiniones negativas
Suele responder en menos de 2 semanas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Good service
I felt like I was chatting to a mate rather than a customer services operative.
Service itself was quick and efficient.
Leanne Pearson is a hardworking, sweet talking employee.. I would choose her anyday, anytime...
Well, for starters.. Leanne Pearson is always so nice to talk to, quite polite and respectful..
Moreover, she is so quick is resolving any issue I have, always working as fast as possible to get me sorted..
Lastly, she always makes sure that I completely understood what to do and what to expect and always double checks if there is anything else she could do for me.. Which makes me just trust her to the maximum..
A-star experience.
The customer associate I spoke with (I can’t recall her name-sorry), was really polite, genial and helpful. Given that it was my first time interacting with the company, I was immediately put at ease and look forward to a lasting mutually benefiting relationship.
Customer Service.
Customer Service.
I found Clint to be extremely helpful, taking the time to break down and explain the invoice clearly
Setting Up New Account
Had a good, efficient experience today setting up my account with ginger energy. Leanne was super responsive and helpful, made my life very easy.
OVERCHARGING MANAGING AGENTSWe had to contact Ginger Energy because…
We had to contact Ginger Energy because the management company for our building sent us a bill for gas aged debt for £1690.00.
Anna Bennett at Ginger was absolutely fantastic in helping us sort out this amount.
Thanks to Anna it became apparent that over £1200.00 of this bill was for a tenant going back over two years who basically did a runner.
Thank you so much Anna.
PS. Sorry I could only give 5 STARS!!!!
Anna was execellent.
Would not recommend
Would not recommend. The positiv reviews aren't genuine if you take a look at the dates and how many 5 star reviews are left by the individual you'll see they leave one positiv review and tht's it. They also started to appear quite frequently if you pay attention to the dates.
Your bill is split amongst other tenants so you aren't paying for your own.
Shame on TP for doing nothing about the situation and endorsing bad behaviour and misleading consumers.

Respuesta de Ginger Energy
Excellent customer service from Kia
Excellent customer service from Kia. I had an issue to resolve and Kia quickly and efficiently helped me resolve the matter. Friendly and great service. Well done.
Account Login Error
My query was quickly understood and dealt with effectively.
Very professional and curtious…
Very professional and curtious mannerism which I appreciated aswl as being very helpful
Helpful thanks
Personal Service Counts
It was nice to speak to someone who understands my problem. Although Anna Bennett was unable to solve the issue it was really pleasant to think someone is on my side and I am reassured that the service from Ginger will be as efficient and professional as she seems to be.
Polite and helpful
Due to an unfortunate dispute (unrelated to Ginger Energy), i have had to engage with Ginger directly, and have spoken with Leanne quite regularly in order to obtain breakdowns for usage, and for general advice on my queries - Leanne has been pleasant to speak to throughout and has been very polite, accommodating and helpful. Thank you.
GREAT JOB LEANNE
I was happy to receive a prompt response to my email from Leanne Pearson, who handled my enquiry effortlessly. Thanks Leanne, for being dedicated to your duty.
I spoke with Anna Bennett today who was…
I spoke with Anna Bennett today who was super helpful! I called to gather some information for one of our clients and Anna was great throughout. Thank you Anna!
Very helpful service on the phone and…
Very helpful service on the phone and very prompt with replies to update accounts.
Thought i had a problem with billing
Thought i had a problem with billing. It was dealt with, effeciently, in minutes. A charming well spoken lady solved the problem. Well done
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