Grass247 Opiniones 

1732
•
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

My order unfortunately did not arrive on the date expected. I called Grass247 to get further information and the the customer service team were outstanding. They contacted the courier immediately, w... Ver más

Valorada con 5 estrellas sobre 5

The artificial grass was very easy to order - we got several samples first which was great! Communication of Delivery was step by step and on time. We ordered the Balcombe Vale 37mm because of its... Ver más

Valorada con 5 estrellas sobre 5

Fantastic experience from start to finish. So pleased with our choice - scoured the market and the price seemed too good to be true, but SO happy with what we chose. The quality is incredible and ar... Ver más

Valorada con 5 estrellas sobre 5

The grass is great have 2 big German Shepherd and run all over it with no problems looks great down will be ordering more great

Información sobre la empresa

  1. Casa y jardín

Escrito por la empresa

Grass247 specialises in artificial grass that transforms gardens into low‑maintenance, year‑round green spaces. Order up to six free samples. With free delivery on orders over £199 and helpful guidance. From pile height to drainage, over 10,000 customers trust us for quality fake grass that lasts. Discover our range at www.grass247.co.uk.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

2 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(1732)

404 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 2 estrellas sobre 5

I paced the order online on Monday at…

I paced the order online on Monday at 12:03 with free delivery and paid an extra £14.95 for express delivery, expecting it to arrive no later than Thursday.
Received an email stating delivery was Friday, called to challenge this and was told that because the order was placed after 12 to defaults to the next working day. Small print (which I failed to notice) also states this. I find this quite ridiculous that (what I'm sure is an automated electronic ordering and delivery system) even needs a cut off time. Systemically it shouldn't have allowed me to select express delivery because it couldn't honour it.

30 de julio de 2026
Opinión espontánea
Logotipo de Grass247

Respuesta de Grass247

Hello Chris

Thank you for taking the time to leave your review.

We're sorry to hear that you were disappointed with the delivery timescale for your order.

Our express delivery service is subject to a 12:00 midday cut-off, which is detailed during the checkout process and within our delivery information. As your order was placed shortly after this time, it was processed on the next working day, resulting in the delivery date you were advised.

We appreciate your feedback regarding the checkout process. We understand why this was frustrating, and your comments about the express delivery option have been noted and will be passed on to the relevant team for review.

We have requested some additional information regarding your order.

Once we have received your response, we will review the details, and a member of the Customer Care Team will be in touch.

Kind Regards
Diane
Grass 247

Valorada con 2 estrellas sobre 5

SHAMEFUL

I will tell you ! It it absolutley disgraceful that they send one delivery driver and also a young slight built man!.. don't know where in the small writing it says delivery driver might need a hand off the van!.. this delivery was for my mother's garden, she is over 90yrs old although very independent and mobile and still loves doing up her home and garden, but wouldnt maange to.carry a heavy dead weight of grass !! . anyway, just as well.my brother was there! There were two very large heavy rolls of grass, my brother had no idea that had to help out, was only there that day as being delivered.. These rolls are very heavy for evem two men! Anyway, the driver yanked one end up, my brother wasnt ready for this ! And had to turned quick to grab the other end !!and yanked his neck!! The drivers are obviously strained in handling how to.lift these up!! Maybe not the people they're delivering them too!! My brother who is a plasterer is now off.work with his neck in constant pain and.agony!! How dare this company do this to people.at other end of a delivery! It is not the job of the purchaser to take.a risk in.lifting these heavy rolls of grass!! They are an absolute disgrace I wouldnt like to be the mother of one of these boys delivering! They will be injured and be unable to work at one point! that is a definate.!! These rolls could.never ever be lifted by one man!! I have told my brother to sue them!! Shame on the owners using one delivery men for this ! If one gets injured how are rhey going to carry on, no-one there to help.out.. YOUS DO NOT KNOW WHO IS AT THE OTHER END OF YOUR DELIVERIES !! HOW DARE YOUS ! ASUME.PEOPLE.WILL.HELP.LIFTING AND HANDLING THSES HEAVY ROLLS!!! NO.RISK ASSESSMENTS DONE FOR.THE PERSON AT OTHWR END OF THE DELIVERY!! NOTHING.. NOT EVERYINE IS MOBILE OR STONG ENOUGH TO TAKE THIS RISK..SHAME ON YOU GREEDY OWNERS!!! SHAME ON YOUS !! EMPLOY ANOTHER DELIVERY DRIVER ! IVE NEVER KNOWN ANYTHING LIKE IT !! POOR MEN DELIVERING WILL BE WORN DONE BEFORE THEIR TIME AND THEIR BACKS WILL BE DONE!!!DISGRACE

14 de julio de 2026
Opinión espontánea
Logotipo de Grass247

Respuesta de Grass247

Good afternoon,

Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your delivery experience.

Our deliveries are provided as a one-person service, and where assistance may be required for heavier items, this is clearly communicated before purchase through our website, Terms and Conditions, and order communications, allowing customers to make an informed decision.

We have been in direct contact with you regarding your concerns and have requested further information to assist with our investigation. At present, we have not received the supporting evidence requested, but we will continue to work with you directly to review the circumstances once this information has been provided.

We appreciate your feedback, as it helps us continually review and improve our service.

Kind regards,
Jenny
Grass247

Valorada con 5 estrellas sobre 5

I only wanted to get something cheap

I only wanted to get something simple to lay in my garden, and saw the grass on offer. Paid £200 inc pins, and arrived promptly. Looks amazing and feels lovely. I expected it to feel cheap but the quality is great!

17 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Easy to use website.

Easy to use website.

Delivery Time was ok, (last day of the 7 days that they allow)

Grass quality was good for the cost.

14 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

All round good experience

Prompt to send out samples, website and ordering easy to use. Delivery was within the timescale and the tracking was very good. Quality of the product really good, so pleased I found them

25 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

From point of contact to delivery, the transaction was smooth. Ordered on Tuesday, arrived on Friday as I choose quick delivery and paid a little more which wasn't bad at all. Great price and quality, not compromised. Everyone loved my garden. Thank you for keeping your promise to deliver on time. Great customer service at its 👍🏽

23 de junio de 2026
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más