HUB Financial Solutions Opiniones 826

TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I was referred across to Hub as my existing provider couldn't provide the best rate available for my annuity. The handover was very smooth and very capably supported by Laura Herdman who took me throu... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Spoke with an advisor named Andy He was excellent- didn’t push a product i didnt need, he actually directed me to a colleague in a different department who he felt would be a better fit for my nee... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I spoke with Thomas. He was very polite and articulate and explained everything in depth. He constantly recapped to confirm if I had any questions and if I was happy to proceed. No messing about, he... Ver más

Valorada con 4 estrellas sobre 5

The lifetime mortgage was processed quickly with very few problems. However, their valuation of my property was considerably less than the market value, which increased the interest I had to pay on th... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Finanzas y seguros

Escrito por la empresa

We aim to transform customers' lives in retirement - it's what makes us different. We take the time to build up a detailed understanding of each individual’s financial situation and what they want to achieve. HUB Financial Solutions is part of Just Group plc, a FTSE-250 financial services company and a specialist in the retirement market. As a Group, we’ve helped more than 700,000 people achieve a better later life through our solutions and services. HUB Pension Consulting specialises in providing client advisory services to Defined Benefit pension scheme trustees and scheme sponsors undertaking bulk member options exercises.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

826 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Clear and bespoke

Very clear information tailored to my needs

26 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for your feedback. It’s great to hear that the information felt clear and tailored to what you needed because helping people feel confident in their choices is important to us. If you ever need anything else our team’s always here to help at.

Valorada con 5 estrellas sobre 5

Equity Release. While the process was very in depth

While the process was very in depth, everything was explained fully with great patience and professionalism.

28 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your feedback with us. It’s great to hear that the process felt thorough and that everything was explained with patience and professionalism, as helping people feel confident in their choices is really important to us.

Valorada con 5 estrellas sobre 5

Jackie Hart - Hub adviser

We dealt with Jackie Hart. My parents were in need of additional capital to help with their expenditure. I won't divulge what, but want to stress that additional complications were present. Jackie was exemplary at every stage. She explained things clearly, double checking my parents understanding throughout. She has a very calm, clear and approachable nature and is a credit to Hub. To add, I'm an IFA dealing with my own clients on a daily basis (and as POA, unfortunately for Jackie, I sat in on the meetings). Jackie 'sings' Consumer Duty.

11 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your thoughtful review, we really appreciate you taking the time to tell us about your experience. It’s great to hear that Jackie supported your parents with such care and clarity, and we’re glad her calm and practical approach helped everyone feel confident throughout the process as we pride ourselves on good customer service at HUB.

Valorada con 5 estrellas sobre 5

The company seems to care and offer a…

The company seems to care and offer a professional approach to solving financial issuers. We have dealt with Jackie Hart and she has been great.

24 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your feedback, it's great to hear that you feel well supported. We're really pleased that Jackie has been able to give you a positive and professional experience as we pride ourselves on good customer service.

Valorada con 5 estrellas sobre 5

Very prompt and attentive service

Very prompt and attentive service. All our questions were answered and we were made to feel comfortable.

6 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for your review. We're really glad to hear you felt well supported. It’s great that our team could answer your questions and help you feel comfortable because good customer service is really important to us.

Valorada con 5 estrellas sobre 5

Steve Harris

Steve Harris was exceptionally helpful in processing our request and additionally he was most understanding to the urgency in our case and was able to expedite the process to fit in with our requirements.
I would without hesitation recommend him to others for his sound advice and understanding of his clients position and requirements.

20 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your review, we really appreciate you taking the time to share your experience. It’s great to hear that Steve was so supportive and responsive, as we pride ourselves on good customer service and want people to feel confident and understood when they need help quickly.

Valorada con 5 estrellas sobre 5

THE SERVICE THOUGH OUT WAS OUT…

THE SERVICE THOUGH OUT WAS OUT STANDING. THE PROCEDURE FROM START TO FINISH WAS SECOND TO NONE. FROM ALL THE TEAMS INVOLVED ESPECIALLY MR DAVID FARRELL 10/10 ALL I CAN SAY IS A BIG. THANK YOU 👍😊. HUB financial solutions THANK YOU

25 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your review, we really appreciate your kind words. It’s great to hear that you felt so well supported throughout the process and that our teams, especially David, helped everything run smoothly from start to finish, as we pride ourselves on good customer service.

Valorada con 5 estrellas sobre 5

HUB Financial Solutions

Excellent support and advice from Ashley Quate at HUB Financial Solutions during our recent transaction.
Ashley guided us through the process after recommending the appropriate solution for our needs
Highly recommend Ashley and the team at HUB

25 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for taking the time to leave a review, we really appreciate your feedback. It’s great to hear that Ashley supported you so well and helped you feel clear and confident throughout the process, as we pride ourselves on good customer service at HUB.

Valorada con 5 estrellas sobre 5

Excellent Customer Service

We had the pleasure of meeting with Ashley Quate. He was professional and put my parents at ease immediately. He was kind and caring and explained everything in detail. My parents had lots of questions and he answered everything fully and was extremely patient. Unfortunately my parents did change their mind at the last minute but that was due to their circumstances and we would still like to thank Ashley for the time he spent with us. We would certainly recommend him to anyone. Ashley went above and beyond and his help and support was greatly appreciated. Thank you.

19 de febrero de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your feedback and letting us know about your experience with Ashley. We’re glad he helped your parents feel at ease, answered their questions and supported them with real care. We appreciate you mentioning their change of plans and we’re pleased his guidance was still helpful. If you’d like to talk anything through, you can reach us at myenquiry@wearejust.co.uk.

Valorada con 5 estrellas sobre 5

Was a pleasure speaking with Jack.

Was a pleasure speaking with Jack, he put us at ease and explained everything very clearly. Nothing was too much trouble and we would recommend him for anyone wanting to do equity release.

19 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your feedback, we're really pleased to hear that Jack helped you feel at ease and made everything clear. We pride ourselves on good customer service so it's great to know he made the process straightforward for you. If you ever need anything else, we're here to help.

Valorada con 5 estrellas sobre 5

Having looked into Equity Release…

Having looked into Equity Release around 12 months ago we decided to go ahead and ask a few companies for advice. Our advisor Alison Wren stood out as being the most helpful and gave us answers for everything that we asked. Right from the first telephone call to completion, the whole process was made easy and stress free. We are so pleased that we chose Hub Financial Solutions.

19 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your review, we're really pleased to hear how helpful Alison was throughout your journey. It's great to know she made everything feel easy and stress free. We're delighted you chose HUB Financial Solutions and we're here if you need anything in the future.

Valorada con 5 estrellas sobre 5

Excellent service provider

Very happy with the advice provided by Jack Wilby during our discussions regarding equity release. Jack clearly explained the process and discussed all the options available to us at length allowing us to make an informed decision as to whether or not this was the right product. Would highly recommend Hub Financial Solutions to anyone considering equity release.

19 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your review. We're really pleased Jack explained everything clearly. We're delighted you'd recommend HUB Financial Solutions and we're here if you need anything else.

Valorada con 5 estrellas sobre 5

Clear and easy process

Jack Wilby was assigned to our process to acquire equity release - we found him professional, helpful, efficient and knowledgeable - he explained the process in detail and spoke clearly at each meeting. He is an asset to the company. Thank you Jack 👍

19 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thanks for sharing your review. We're really pleased to hear how professional and supportive Jack was throughout your equity release journey. We pride ourselves on good customer service so it's great to know his clear guidance made the process straightforward for you.

Valorada con 5 estrellas sobre 5

Applying for Equity Release advice

Everything was explained and followed up from my initial request for an appointment with a financial advisor to the decision to go ahead. Jack took time to go through everything and make sure it was the right product for me.

17 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your feedback with us. We're really pleased to hear that everything was clearly explained and that Jack took the time to help you feel confident in your choice, as we pride ourselves on good customer service.

Valorada con 5 estrellas sobre 5

We received excellent advice

We received excellent advice from our representative Andy and his colleague Matthew. Our transaction was successfully completed after being held up by a legal anomaly. We were in constant communication with Andy throughout the process and would recommend Hub to anyone thinking about going down the equity release route

10 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your experience. It's great to hear that Andy and Matthew were able to support you throughout the process. We're pleased their guidance helped you work through the legal delay and complete everything smoothly. We appreciate your recommendation of HUB.

Valorada con 1 estrellas sobre 5

Scammers

Scammers, scam vulnerable people

5 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Dear Mr May,

We’re very sorry to hear your experience has not been as it should. We pride ourselves in our customer service and our aim is for people to feel positive about their interactions with us.

If you have any comments you wish to share, please do not hesitate to contact us at complaints@hubfs.co.uk.

Kind regards,
HUB Group

Valorada con 5 estrellas sobre 5

Helpful, committed adviser - a rarity these days

I found the service from Hub FS to be exceptional. I was given a thorough analysis of my finances and advised of the various options open to me, both as part of the application process and as a general review of my income and expenditure. It gave me an opportunity to take a long hard look at my spending and what I can achieve through equity release. The adviser couldn't have been more helpful, producing a detailed illustration of future costs and explaining the other avenues open to me should I need more funds or wish to contribute regular payments to reduce the effect of interest over the period. I felt the adviser (Clair) was on my side and committed to my best interests. I came away thinking ... "If only other companies could provide such a first class service."

13 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your experience with HUB. It's great to hear Clair helped you explore your options with clarity and confidence. We're really glad her guidance felt genuinely supportive and that the service worked so well for you. If you need anything else, we're always here to help.

Valorada con 5 estrellas sobre 5

Thomas was lovely gave us all the…

Thomas was lovely gave us all the information asked if we needed more time or if we understood everything. He had a sense of humour which we appreciated.
Thanks for making pensions bearable 😂

13 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for your review, we're really glad to hear that Thomas supported you so well and brought some humour to the conversation. We pride ourselves on good customer service so it's great to know the information felt clear and at the right pace for you. If you need anything else, we're always here to help.

Valorada con 5 estrellas sobre 5

Equity Release

HUB have recently guided me through an equity release on my property and were great.
Jackie Hart was my financial advisor and was knowledgeable, professional, helpful and went the extra mile throughout the process.
Jackie provided me with an upfront assessment of my needs and aims, a choice of products to achieve these, made me aware of the benefits and pitfalls of what I was doing and then helped me throughout the process. There was a hiccup or two along the way but Jackie went over and above to sort these out immediately and get things back on track. I can’t speak highly enough of Jackie and HUB.

1 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing such positive feedback about your experience with HUB. We're delighted to hear that Jackie offered the support, clarity and care you needed throughout the process and that her guidance helped keep everything moving smoothly.

Valorada con 5 estrellas sobre 5

Laura was very good in explaining…

Laura was very good in explaining things to the point.
I understood her very clearly and she talked very politely.
Thank you .

10 de marzo de 2026
Opinión espontánea
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Respuesta de HUB Financial Solutions

Thank you for sharing your kind feedback about your experience with Laura. We are delighted to hear she explained everything clearly and offered such polite support, as we pride ourselves on good customer service.

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