lampandlight.co.uk Opiniones 

4948
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This will be my second purchase from lampandlight.co.uk. Ease of ordering. Very good service provided. Would definitely recommend this company. Have not recieved item as yet. Have been kept informed o... Ver más

Valorada con 4 estrellas sobre 5

Delivery was delayed but I was kept informed throughout. Lamp was extremely well packaged. Lamp was easy to put together, Lamp wasn't as tall as I had hoped for, but stood on tv speaker remedies... Ver más

Valorada con 5 estrellas sobre 5

Beautiful lamp Good description. Good communication on delivery. Minor detail, the UK adaptor plug does not fit over the European plug. So will have to buy one.

Valorada con 3 estrellas sobre 5

+ Neat lamp, provides good light without the risk of someone tripping over à flex. + Easy to assemble. + Neutral design, looks smart anywhere. + Inexpensive, good value - Comes with a USB-C to US... Ver más

Información sobre la empresa

  1. Tienda de iluminación

Escrito por la empresa

Lampandlight is the destination for atmospheric and affordable lighting that perfectly matches your needs and taste. Since our start in 2007, we have grown into a market leader in the Netherlands, Belgium, and Germany, and we operate in 36 countries worldwide. Our wide range includes more than 4000 products, ensuring you'll find the perfect lighting solution for every space. At lampandlight, customer satisfaction is our priority. Our knowledgeable staff provides professional advice, both online and in our stores across the Netherlands, Belgium, Spain, and Poland. We understand the importance of payment convenience, which is why we offer various flexible payment methods. Whether you're looking for subtle ambient lighting for home or functional lighting for the office, lampandlight is ready to meet all your lighting needs. Discover our range today and let us help you create the perfect atmosphere.

Free Returns within 30 days!

Free Returns - Return any product within 30 days for free!

Returns are free - if you have purchased from us in the last 30 days you can return it for free.

Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

Todas las opiniones

(4948)

727 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Decent product, poor customer experience

The lamp itself is exactly what I was looking for and is decent quality.
The experience of buying and receiving it was poor.
I purchased the item but had to call up to ask for a confirmation email. Delivery was scheduled for a Monday but it was delivered on the Sat before- to the wrong building. The concierge refused to accept it but DPD recorded it as delivered and then took it away. It then appeared 4hours later at the correct address - but only the base of the lamp was delivered.
I called to ask where the rest of the lamp was but was told the lamp might be
sent in two parts because if it’s size but there was no information about if this was definitely the case and when I could expect to received it. I was told to wait 3days and then email If it didn’t turn up. Thankfully it did but so much unnecessary hassle for something so straightforward.

3 de septiembre de 2026
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Respuesta de lampandlight.co.uk

We sincerely appreciate you taking the time to share your detailed feedback regarding your recent purchase. We are truly sorry to hear about the significant difficulties you encountered with the order confirmation and delivery process. It is clear that the experience was far from ideal, from the initial lack of communication to the misdelivery and the subsequent uncertainty about receiving the complete lamp. We understand how frustrating it must have been to deal with these issues, especially when expecting a straightforward transaction. We will get in contact with DPD to forward this complaint as well as they have their own way on handeling these. Unfortunately with any delivery issues we are able to do as much as we can from our side and system.

We're happy to hear you in the end have received the goods correctly and hope you will enjoy your purchase!

Valorada con 3 estrellas sobre 5

No instruction leaflet

No instruction leaflet in the package so I had to rely on the website video. Took a while to realise the head would tilt as this wasn't shown. Also black washer shown on the video was missing.
Positive points, the lamp looks good with a filament bulb, with a gold glow that makes the room look cosy. I overcame the problems and am happy with the result.

2 de septiembre de 2026
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Respuesta de lampandlight.co.uk

Hello,

We are sorry to hear the manual was not included with your parcel. Besides the video, you can also always find the instruction manual in the Specifications section of the product page.
If you identify major missing pieces from your order, please do not hesitate to issue a replacement request. We'll be happy to process this for you, that you may have the full product for your enjoyment.

Valorada con 5 estrellas sobre 5

Light beige cylinder spotlights

Easy to navigate website with lots of light options to choose from. Really happy with my purchase. My downlights are of great quality and matched the colour shown on the website. Dispatched and delivered really quickly would definitely use this company again.

30 de agosto de 2026
Valorada con 1 estrellas sobre 5

Not a good experience

Not a good experience. As soon as I ordered, I cancelled within the same second. However, they came back 6 hurs later saying it was too late because the parcel was already in their way. Only Amazon is great at receiving a cancellation when you have just literally placed an order. They should learn from big companies. The worst part is that it took ages for my parcel to be delivered and by the time the parcel was going to arrive I was out of the country. But the worst thing of it all was that, when it took so long, I checked why and I realised that this is a company based in Netherlands. With the doman ´co.uk, I assumed you were in the UK. It is misleading. I would have NEVER order my lights from another country. That is why delivery was super expensive, and that is why the parcel took ages. But the fact that you didn´t let me cancel the order when I tried after one single second of ordering, that is what makes me think that your customer service is absolutely terrible. People in the UK, you should order from Amazon.co.uk. No hassle, no overpayments, no problems at all.

22 de julio de 2026
Opinión espontánea
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Respuesta de lampandlight.co.uk

Thank you for your feedback. We are very sorry about the situation. I'll arange at costless returnlabel for you. Team LL

Valorada con 1 estrellas sobre 5

Not a good experience

Not a good experience. As soon as I ordered, I cancelled within the same second. However, they came back 6 hurs later saying it was too late because the parcel was already in their way. Only Amazon is great at receiving a cancellation when you have just literally placed an order. They should learn from big companies. The worst part is that it took ages for my parcel to be delivered and by the time the parcel was going to arrive I was out of the country. But the worst thing of it all was that, when it took so long, I checked why and I realised that this is a company based in Netherlands. Then, why are you calling yourself co.uk? I would have NEVER order my lights from another country. That is why delivery was super expensive, and that is why the parcel took ages. But the fact that you didn´t let me cancel the order when I tried after one single second of ordering, that make your customer service absolutely terrible. People in the UK, order from Amazon.co.uk. No hassle, no overpayments, no problems at all.

22 de julio de 2026
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Respuesta de lampandlight.co.uk

Thank you for your message.

Our apologies for the inconvinience. I'll create a costless returnlabel for you so you can recieve the refund of the full amount of your order.

Team LL

Valorada con 5 estrellas sobre 5

Great choice of products and great…

Great choice of products and great prices! Everything looks exactly as shown on the website. I'm very pleased with my order.

I had two parcels delivered and, for some reason, they arrived three days apart, despite being despatched on the same day. Packaging excellent though!

31 de agosto de 2026
Valorada con 1 estrellas sobre 5

Horrible service

Parcel is being held at DPD NOTTINGHAM DEPOT. No options on what to do. Horrible service. DPD

29 de agosto de 2026
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Respuesta de lampandlight.co.uk

Thank you for your review.
Looking at the track and trace it shows indeed it has been send back to the depot, because there were some issues delivering your package.
I am gonna send you a private e-mail to confirm all your contact information. After receiving your e-mail I will contact DPD with additional information so your package can be delivered.
Team LL

Valorada con 2 estrellas sobre 5

Poor quality

The glass is very thin and not secured well. So first evening with a bit of wind and one of the frames broke, wasnt even a strong wind either. No chance it would survive a winter in any porch.

29 de agosto de 2026
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Respuesta de lampandlight.co.uk

We're sorry to hear that one of the frames broke on the very first evening. We understand how disappointing this must be, especially as you expected the product to withstand normal outdoor conditions.

To help us investigate this properly, could you please send us a photo of the complete setup and the part(s) that are broken.

Once we have received this information, we will be happy to review the issue and work with you towards a suitable solution.

Valorada con 5 estrellas sobre 5

I’ve bought multiple light fittings and…

I’ve bought multiple light fittings and bulbs from Lampandlight. The products are of the highest quality, the lead times were short and the delivery via DPD was extremely reliable. Excellent customer service and a 5 star customer experience in all respects. I shall be ordering again.

29 de agosto de 2026
Valorada con 1 estrellas sobre 5

No attempt at delivery

No attempt at delivery - yet the tracking service says my lamp is being returned to Lampandlight. I am hoping I might receive a response by this means as there has been no response to my email. Your reviews look good and so it is possible there is a rare error on my order - please contact me.

3 de septiembre de 2026
Opinión espontánea
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Respuesta de lampandlight.co.uk

Thank you for your review.
I am very sorry for the issue. It's really strange because the track and trace doesn't share a reason why it has been returned to sender.
I am gonna contact you in private to propose to you our solutions.
Team LL

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