lampandlight.co.uk Opiniones 

4949
•
TrustScore: 4 sobre 5

4,0

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

This will be my second purchase from lampandlight.co.uk. Ease of ordering. Very good service provided. Would definitely recommend this company. Have not recieved item as yet. Have been kept informed o... Ver más

Valorada con 4 estrellas sobre 5

Delivery was delayed but I was kept informed throughout. Lamp was extremely well packaged. Lamp was easy to put together, Lamp wasn't as tall as I had hoped for, but stood on tv speaker remedies... Ver más

Valorada con 5 estrellas sobre 5

Beautiful lamp Good description. Good communication on delivery. Minor detail, the UK adaptor plug does not fit over the European plug. So will have to buy one.

Valorada con 1 estrellas sobre 5

AWFUL SERVICE. Order was supposed to be dispatched same day but a week later I have no communication and no item or tracking. Emailed twice and no contact back. Phone lines say they are not taking ca... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de iluminación

Escrito por la empresa

Lampandlight is the destination for atmospheric and affordable lighting that perfectly matches your needs and taste. Since our start in 2007, we have grown into a market leader in the Netherlands, Belgium, and Germany, and we operate in 36 countries worldwide. Our wide range includes more than 4000 products, ensuring you'll find the perfect lighting solution for every space. At lampandlight, customer satisfaction is our priority. Our knowledgeable staff provides professional advice, both online and in our stores across the Netherlands, Belgium, Spain, and Poland. We understand the importance of payment convenience, which is why we offer various flexible payment methods. Whether you're looking for subtle ambient lighting for home or functional lighting for the office, lampandlight is ready to meet all your lighting needs. Discover our range today and let us help you create the perfect atmosphere.

Free Returns within 30 days!

Free Returns - Return any product within 30 days for free!

Returns are free - if you have purchased from us in the last 30 days you can return it for free.

Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

5 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,0

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(4949)

728 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Excellent contemporary lighting

So far I have 14 of the qazqa lights outside and inside the House. Soon to be adding 5 more. L and L continue to have a great selection and this particular light is contemporary and absolutely gorgeously minimal looking

17 de agosto de 2026
Valorada con 2 estrellas sobre 5

No customer service!

Somehow my address got messed up in your system and the already incompetent dpd (in my area,East London)couldn't work it out even though they deliver here regularly) , so I had to call them to persuade them it was my parcel and try to get them to try and deliver it again. I tried getting though to your customer service but they were busy every time I called.
I will not be purchasing anything from you again and will tell who is thinking about ordering from you not to.

14 de agosto de 2026
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Respuesta de lampandlight.co.uk

We are truly sorry to hear about the difficulties you experienced with your delivery and reaching our customer service team.

We understand how frustrating this situation must have been for you. We are reviewing our address verification process and call center staffing to prevent similar issues in the future. We appreciate you bringing this to our attention.

In the meantime, please get in touch with our customer support should you need any help for this order, and to see if we can help you in any other way.

Valorada con 1 estrellas sobre 5

The quality of this product is…

The quality of this product is extremely disappointing. It looks and feels very cheap and does not match what I expected from the photos and description.

During assembly, simply tightening the screws caused the paint/coating to peel off. This clearly shows how poor and fragile the finish is. The coating does not appear to be durable at all, and the overall construction feels cheap and poorly made.

I am very disappointed with this purchase. I expected a much better-quality product, but unfortunately it looks more like a cheap imitation than a well-made lighting fixture.

14 de agosto de 2026
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Respuesta de lampandlight.co.uk

We are genuinely concerned to learn about your disappointing experience with the product's quality and appearance.

The issues you described regarding the paint peeling during assembly and the overall fragile finish are certainly not what we intend for our customers. We are taking your feedback seriously and will be reviewing our quality control processes to prevent similar occurrences.

In the meantime, please feel free to contact our customer support or to initiate refund or replacement request or through our website should you wish it.

Valorada con 1 estrellas sobre 5

Problem with order and no one…

Problem with order and no one responding to emails or instagram messsges

12 de agosto de 2026
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Respuesta de lampandlight.co.uk

We sincerely apologize for the lack of response. After checking our inbox we see that we have not yet received any contacts yet. Could you re-send your question to info@lampandlight.co.uk (if it is regarding your order, please mention your ordernumber).

Valorada con 3 estrellas sobre 5

Non UK compliant plug

I purchased a floor lamp but to my disappointment it arrived with an EU plug. I contacted lamp and light
but they never bothered to even reply to my emails or social media requests

UPDATE
The company has now emailed me and they are sending me an EU to UK adapter so I’ve changed the star rating

10 de agosto de 2026
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Respuesta de lampandlight.co.uk

We are truly sorry to hear about the issue with the EU plug and the lack of response. We understand your frustration and will be directly emailing you to get to the best possible solution!

Valorada con 5 estrellas sobre 5

Well made product

Well made product. Looks great.
Delivery courier left one of the 3 packs at their hub but that was delivered the following day and that’s not a reflection of lampandlight as they use a reputable Distribution Parcel Delivery company, it’s more our local branch.
So thank you for a great product.

8 de agosto de 2026
Valorada con 1 estrellas sobre 5

Not delivered and being mucked about

Not seen the order yet but you have taken my money ages ago. The problem is DPD - why do you use such a terrible company? They just do not deliver the goods paid for. They have not been near our house(despite saying that they could not deliver (its just blatant lies as we were in when they were supposed to have been)- when is the delivery going to occur?

8 de agosto de 2026
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Respuesta de lampandlight.co.uk

We are very sorry to hear about the trouble you've experienced with your delivery and the frustration this has caused. We understand how concerning it is when an order doesn't arrive as expected, especially after payment has been processed. We are actively looking into this matter through an investigation with our delivery partner to understand what went wrong and to ensure your order reaches you as soon as possible. We appreciate you bringing this to our attention.

Valorada con 5 estrellas sobre 5

Quality, choice and competitive pricing.

Liked the look of the shade. Lots of pics and info to help in the decision to order. I rang customer services and got some useful information.
All of the lighting in our hall, stairs and landings is Lamp and Light. We like them.

5 de agosto de 2026
Valorada con 1 estrellas sobre 5

Delivery was supposed to be on 11th…

Delivery was supposed to be on 11th August. It was moved to 16th August. Cannot do a review until I receive my order.

22 de julio de 2026
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Respuesta de lampandlight.co.uk

We sincerely apologize for the delivery delay. We understand your frustration and are actively working to ensure your order arrives promptly.

Valorada con 3 estrellas sobre 5

Nice unit but packaging was in poor condition

While not directly lampandlight issue but the package delivered by DHL was in very poor condition. We took pictures just in case. Once unpacked the fixture looked alright so we went ahead and installed it. It wasn't until it was hanging from the ceiling there is a noticeable bow in one of the horizontal bars. Don't know if this was from transit or the factory.

4 de agosto de 2026
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Respuesta de lampandlight.co.uk

We are truly sorry to hear about the condition of the package upon arrival and the subsequent discovery of a bow in one of the horizontal bars after installation. We understand how frustrating it must be to encounter such an issue, especially after the effort of unpacking and installing the fixture. We will be contacting you over email to get to the best possible solution for you!

Valorada con 1 estrellas sobre 5

Good to take your money, zero after service

Good to take your money and send the goods, zero after service when you want to return some goods. Online process followed and absolutely no contact whatsoever. No way of speaking to anyone. Please get your order right or you could lose your money. Disappointed.

28 de julio de 2026
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Respuesta de lampandlight.co.uk

We sincerely regret the difficulty you experienced with our returns process and the lack of communication. We are actively reviewing our after-sales support to ensure a smoother experience for all our customers. We appreciate you bringing this to our attention.

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