Lifeline Opiniones 

After I made contact with Lifeline they immediately contacted Emergency Service to come to my home and also contacted my daughter.

LIFELINE is consistently reliable. I feel safe wearing the pendant around my neck, and I wear it always. My only complaint is that it is hypersensitive and can be triggered by even the slightest movement. It is my hope that the technology will evolve to permit production at a more reasonable-- but still safe-- level.

Response was fast and luckily it was a false alarm.

You are truly only a phone call away! Excellent service, response, extra care. When needed, I always receive immediate answers and respond. Thank you all for your caring and help! Teresa😊

At 3:00pm I woke up not feeling right, I couldn't get comfortable. Thought about going back to sleep, but remembered a first aid class I had taken that told me to call for help even if it ends up being nothing. So I pressed my button. By this time my speech was going bad, and the responder told me medical had been notified, and to press the button when they arrived to speak with them. I didn't know it but I was showing symptoms of stroke. The responder notified my son and daughter who live in Montana and Wyoming. My daughter was able to start down and get to the hospital that I was helicoptered to. I live in the Colorado mountains and our volunteers were in contact with Lifeline. I'm 86 and live alone, only because I have the LifeLine pendant. My kids made the decision that I could stay in my home as long as I had the ability to get help fast. This was fast and it was a TIA.

Got me help and peace of mind

Quick answer. I didn’t hear initially, but I was able to get over to my iPad to take the phone call and we talked. I did tell her that I was trying to get my daughter but my daughter was not contacted by Lifeline. So only four stars.

Quick response and called my family

Just awful pr. I auto paid 10years plus. They have my credit card number! They now say I am not paying. Was told by head of billing not to worry. I am worried. A 93yo. PS an RN and a PT were here when we waited 15 minutes for a call back. Not acceptable. Any suggestions for better service?

Great sales pitch but lacks follow ups. Dealing with billing is like pulling teeth. Purchased watch for elderly mother and then returned it because it was too big. Also it did not come with instructions. Ended up exchanging the watch for a pendent and still waiting for my refund and its been over a month, Also Lifeline has been hounding (Calling) saying that my mother owes for the pendent> My refund (I paid 1 year up front) should have paid for the pendent and subscription. LifeLine, you all are quick to take our money but giving it back for refund or credit is like watching a snail crossing the road.

11 June two days after talking to Lifeline Billing about getting things resolved and not getting notifications, and I got another "YOUR PAST DUE" message. Please fix your billing and notification process because your about to loose a customer.....

I had fall alert necklace in my home for about two years. I did not actually need it during that time. However, the emergency response to false alarms and testing of the system was always excellent, almost immediately. I had to cancel my subscription in December 2025 because of the terrible customer service.
I was getting monthly bills and paying them until that time. Then I receive several emails that I needed to call the customer service to settle my account. They never mentioned how much and for what. It was not possible to respond to the emails. More or less at the same time, I also started getting phone calls with messages about the need to settle my account. Calls eventually became daily and messages more urgent. They were not reminders they were customer harassment.The problem was that the machine would say please hold for an agent and another machine would pick up to report that the wait time would be between 15 minutes and over an hour. When I would hold the phone the same message but just repeat it in 15 minutes. The message said they could call back when an agent was available, they always did call back (sometimes next day) again the message, would repeat itself. On occasions when I talked to a human being, they always told me that I was connected to the wrong department and they transfered me. Thus the telephone “disaster” continued. In frustration. I stopped using the device. I continued receiving paper bills (I did not pay). On all of those I noted that I stopped using the device and I would be happy to return the equipment to the company if they would provide me the information for the return of the equipment. I received a letter from technical department alerting me that the device has not been in use for quite some time. I thanked them and I alerted them that I have not been using the system. Eventually, I received a. USPS voucher for the return of the equipment. According to the tracking number, the company received the equipment, but I have not heard from them. I still get phone calls from them, but they are far less frequent.
I’m writing this long review in the hope of someone would actually pay attention to it. I’m sure most workers in the company are dedicated and try their best. In my experience the fault usually lies with the top person in charge. He/she sets the tone for everyone else to follow. I called the headquarters, trying to talk to one of the executives, but I was informed that they would not be available to speak with the customers.

I have not needed help but each time I mistakenly hit the button someone has always come through asking if I needed help. It is very reassuring.

You’re what I expected from you, thanks.

Your service has always been there when I needed it. It has functioned as advertised. Your staff is responsive and knowledgable.

The response time seemed too long. Also, they said they called my number with no answer (but no call log shows on my end) so they called 2nd number (my sister) who then called me right away with no issues. We have used for years and have not had to use for an emergency, thank goodness, but the last 2 times my mom has accidently pushed it took more than 5 minutes to have anyone connect.

Safelink just sent me a text to let me know that my monthly benefits are available and I'm so happy with them I've just got to write another review for the public to read! I've been a part of Safelink for over a year now and their customer service is so awesome that I'm able to get on with my life without issues and forget about it! You know that feeling, when everything is going SO WELL that you don't have to think twice about it! It's great yet seldom bc you just didn't see that kind of perfection most anywhere these days, but Safelink has managed to do the impossible and i just want to give them a heads up , if you're looking for a wireless company that offers no less than the best then search no more because it's right here with Safelink!

Prompt response. Help in deciding who could help me best.