Honestly worst experience ever with this company. Bought my item literally 1 month and a half ago no updates no tracking. They say item takes 4 weeks which is understandable but this is taking the abs... Ver más
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My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is ab... Ver más
Big scammer. Payment taken, no product received, no refund given. Clear scam. Aweful site. Stay away from this website.
La empresa ha respondido
Received my order this week, and I love all the sparkly pieces! It’s such nice quality and I’ve gotten so many compliments on the earrings, necklace, and bracelets that I wore. Really impressed by... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Luxsy Jewels is a UK based jewellery brand created in late 2019. A modern, luxury and classy jewellery brand that caters for men and women all around the world. We've seen substantial amount of growth over the years as we continue to provide premium quality jewellery at affordable prices. Customer service along with product quality is at our core.
Información de contacto
Reino Unido
- support@luxsyjewels.com
- luxsyjewels.com
3,1
Medio
390 opiniones
Invita a los clientes a opinar
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Ha contestado el 72% de las opiniones negativas
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dont like it they dont gave me free…
dont like it they dont gave me free gift with purchase but some glitch come i delete my order in cart but free gift can’t delete i gonforward and order it that free gift claim i got massage its shipped and come on that day but never if they not want to shipped wht they send massge that shipped track here ?
6 de mayo de 2026
Respuesta de Luxsy Jewels
Hello Javaria,
Your order did not qualify for a free gift as you only spent £28. To qualify for our free gift promotion you needed to spend £55. This promotion was evident all across our website. Hope this helps. We have sent you an email explaining this to you.
Thanks.
Respuesta de Luxsy Jewels
Hello Juliana,
Your order is a custom order and can take between 2-4 weeks to complete as stated on our website policies. Your item is within the timeframe and you will receive it within the timeframe :)
Paid extra for 1-2 day delivery and it…
Paid extra for 1-2 day delivery and it came in a week. Waste of my money.
25 de abril de 2026
Respuesta de Luxsy Jewels
Hello Mona,
I’m really sorry to hear about the delay with your order.
Our Tracked 48 service is a priority delivery option, but unfortunately it isn’t a guaranteed timeframe, so delays can occasionally happen with the courier. That said, if this had been brought to our attention, we would have done our best to resolve it for you straight away.
Purchased the Moissanite Heart ring for…
Purchased the Moissanite Heart ring for my wife and she absolutely loves it. It also came with the certificate. Quality 10/10 and service was 10/10. Highly recommend!
23 de abril de 2026
Opinión espontánea
Great Customer Service
I am always skeptical with trying out jewellery companies, would normally just pop into Hatton gardens.
But Luxsy jewels was recommended to me and by far the best customer service I have received in a while.
Honest & straightforward, I can’t wait to surprise my sister with bracelet for her birthday ☺️
Thank you Luxsy
29 de abril de 2026
Opinión espontánea
I emailed them regarding my tracking…
I emailed them regarding my tracking number and nobody got back to me.
21 de abril de 2026
Purchased the ottoman ring and love it
Purchased the ottoman ring and it is stylish and fits like a glove. Definitely getting few more items.
22 de abril de 2026
Opinión espontánea
I purchased a few things for myself and…
I purchased a few things for myself and my bridesmaids and they all loved it!
27 de abril de 2026
Opinión espontánea
10/10 best of the best
My husband brought me a bracelet quite some time ago and all honesty it is absolutely beautiful. It still shines all now it doesn’t discolour or anything. I know the guy behind the scenes and he is absolutely lovely. I rate this 10/10 its a beautiful amazing piece. Please guys check Luxys Jewels 💎 you won’t be disappointed. I shall be getting more items.
23 de mayo de 2025
Opinión espontánea
"I ordered from Luxsy Jewels online and…
"I ordered from Luxsy Jewels online and I am blown away! The pieces are even more beautiful in person. The craftsmanship is top-tier, the gold quality is solid and the designs are so unique - perfect for events and everyday wear. Shipping was fast and the customer service was very helpful when I had questions. 10/10 service and quality. Highly recommend!"
9 de abril de 2026
Opinión espontánea
high quality & super shiny
saw videos of a unique ring called ottoman, ordered it & it's so shiny & reflective, the quality is dense & will last long, big up! 💪🏽
20 de diciembre de 2025
Opinión espontánea
Phenomenal service
Phenomenal service. Brilliant product. I seriously recommend
18 de abril de 2026
Opinión espontánea
My wife loved her gift for her…
My wife loved her gift for her birthday.
Quality tennis chain !!
24 de abril de 2026
Opinión espontánea
ordered 2 weeks ago and still hasn’t…
ordered 2 weeks ago and still hasn’t arrived
6 de abril de 2026
Respuesta de Luxsy Jewels
Hello Scarlett, The item you ordered was a made to order piece which takes a production time around 2-3 weeks. This is mentioned on the product before checking out. The product has now been delivered within the timeframe.
Respuesta de Luxsy Jewels
Hello Judith,
Thank you for your lovely review. It was a pleasure.
Thank you for supporting our business :)
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