Had to phone help line to add daughter to my upcoming policy, Person on the phone was polite and helpful, going through my policy again to make sure everything was in order. They were very helpful.... Ver más
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Consulta las opiniones de los clientes
Very difficult to deal with when there is a discrepancy, no telephone number, it ends up being done over email because the chat thing is just a bot and can't answer any questions, What happened to ju... Ver más
La empresa ha respondido
The price was very good but as a pensioner is struggle finding all of the policy's information and as my printer is on the way out failed to print my certificate of insurance.yourchat bot is not fit f... Ver más
La empresa ha respondido
The procedure was easily followed, and laid out clearly. Overall, the questions asked were presented in an easy to complete sequence.
4,4
Excelente
3 mil opiniones
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Respuesta de Motor Vision Insurance
Hi,
We're so pleased to hear you received great service and found our pricing to be satisfactory. Thank you for your positive feedback.
Kind Regards,
Emma
Motor-Vision Insurance
Very competitively priced insurance
It is difficult to review an insurance company unless you have had to make a claim. Motor Vision Insurance provided a very competitive price and offered extra services which were also priced fairly. Their online forms were easy to complete. From my experience so far, they appear to be a good choice. Hopefully this will continue if I ever need to make a claim but I don’t really wish to test this part of their service!
15 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We appreciate you taking the time to share your positive experience with us. We are glad to hear that our competitive pricing, extra services, and easy-to-use online forms met your expectations. We certainly hope you won't need to test our claims service, but rest assured, we are here to support you if the need ever arises. Thank you for choosing us!
Kind Regards,
Emily
Motor Vision
help full staff
15 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We appreciate your kind words. Thank you for taking the time to leave us a positive review!
Kind Regards,
Emma
Motor-Vision Insurance
Easy operation of website and renewal…
Easy operation of website and renewal process.
18 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're so glad to hear that you found our website easy to use and the renewal process straightforward. We appreciate your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
Process was easy to use!
18 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're glad to hear that our process was easy to use. We appreciate your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
Respuesta de Motor Vision Insurance
Hi,
We are so pleased to hear that you had a positive experience with our service and communication. Thank you for your kind words!
Kind Regards,
Emma
Motor-Vision Insurance
Easy to follow
Easy to follow
Applying the app
Better price than my previous provider could provide its all about saving money
14 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're so happy to hear that our app is easy to follow and that our pricing is better for you! We appreciate you choosing us.
Kind Regards,
Emma
Motor-Vision Insurance
Respuesta de Motor Vision Insurance
Hi,
We're happy to hear that you found our services simple and easy to use, and that you were satisfied with our pricing. Thank you for your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
Respuesta de Motor Vision Insurance
Hi,
We truly appreciate your kind words! We always strive to be transparent and fair with our customers, and we're so glad you recognized that. Thank you for your wonderful feedback.
Kind Regards,
Emma
Motor-Vision Insurance
Competitive price
Competitive price and free basic breakdown cover which I was able to upgrade for a very reasonable price.
3 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're thrilled to hear that you found our pricing competitive and appreciated the free basic breakdown cover, along with the reasonable upgrade option. Thank you for your positive feedback!
Kind Regards,
Emma
Motor-Vision Insurance
Customer service representatives could…
Customer service representatives could not get their stories straight, said different things and kept threatening to cancel my insurance. Each representative came up with something new that I had to provide, and none of yhem were clear about what they wanted
16 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
Thank you for your feedback. We are sorry to hear that your experience during the policy validation process was not a positive one.
As part of our validation checks, we occasionally need to contact customers to confirm or update information where details are missing or require clarification. We appreciate that this can sometimes be frustrating, and we apologise for any inconvenience caused while your policy details were being updated.
Having reviewed your policy, we can see that the required information has now been provided, your policy has been updated accordingly, and it is no longer at risk of cancellation. We hope this has provided some reassurance and that you are now at ease.
Thank you for your patience throughout the process, and we appreciate you taking the time to share your experience.
Kind regards,
Molly
Motor-Vision
Overall a good performance and the…
Overall a good performance and the price hasn’t gone up that much. I could have got it a bit cheaper on the comparison site but decided to stick with motor vision.
13 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're glad to hear you're generally satisfied with our performance. We appreciate you choosing to stick with us, and we value your continued trust. We are always working to offer competitive pricing.
Kind Regards,
Emma
Motor-Vision Insurance
Unauthorised Insurance Renewal and Payment
Dear Sir/Madam,
I am extremely disappointed that your company took money from my bank account to renew my insurance policy after I had explicitly instructed you not to renew my insurance.
I made it clear when I initially insured my car with you last year that I did not agree to automatic renewal. I also reiterated this instruction before my insurance rran out, yet you proceeded to take payment from my account regardless.
I find this behaviour completely unacceptable. A clear instruction from a customer not to renew a policy should be respected, and money should not be taken from their bank account before and after such an instruction had been given.
I also believe that insurance companies should face appropriate penalties where they disregard customers' explicit instructions and take payments without proper authorisation. I would therefore like to know what action you intend to take to address this matter and ensure that it does not happen again.
Please treat this as a formal complaint!
I look forward to your prompt response.
Kind regards,
Edna
13 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
Thank you for taking the time to leave your feedback. We are sorry to hear that you have had a negative experience with our service and apologise for any frustration or inconvenience caused.
We take customer concerns seriously and would like the opportunity to better understand what has happened. An agent from our Complaints Team will be in contact with you via email to discuss your concerns further and investigate the issues you have raised.
Thank you for bringing this matter to our attention. We appreciate your feedback and hope we can work towards resolving your concerns.
Kind regards,
Molly
Motor Vision
Internet based hard to speak to a person
13 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We understand your frustration with reaching us, however we have a contact number which is provided when requested. If you prefer to speak via the phone, our number is 01708436900.
Kind Regards,
Emily
Motor Vision
Respuesta de Motor Vision Insurance
Hi,
We're glad to hear you found the process straightforward and the pricing acceptable. We appreciate your feedback.
Kind Regards,
Chloe
Motor Vision.
Very competative and promt
11 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're so glad to hear that you found our services competitive and prompt. We truly appreciate your positive feedback!
Kind Regards,
Chloe
Motor Vision
The vehicle I insured with this company…
The vehicle I insured with this company failed the MOT, so I sold it for spares or repair. I then Cancelled my policy with a full 8 months left on the policy. They say that it is in the small print. That I would get no refund, over £200 that's a lot to lose for a OAP! READ THE SMALL PRINT THEN YOU WILL KNOW TO AVOID THIS COMPANY. AVOID! AVOID
29 de julio de 2026
Opinión espontánea
Respuesta de Motor Vision Insurance
Hi,
Thank you for taking the time to leave your feedback. We are sorry to hear that you were unhappy with your experience with us.
We take customer concerns seriously and wanted to investigate the issues you raised. However, as we did not receive the policy details requested, we were unfortunately unable to locate your account and review the circumstances surrounding your experience.
If you would like us to look into this further, please complete the feedback form available on our website and provide your policy details. We will be happy to investigate your concerns and discuss the matter with you directly.
We apologise again for your dissatisfaction and appreciate you bringing your concerns to our attention.
Molly
Motor- Vision
Respuesta de Motor Vision Insurance
Hi,
We're so glad to hear you're enjoying your experience with us so far. Thank you for your positive feedback!
Kind Regards,
Chloe
Motor Vision
So far so good.
13 de agosto de 2026
Respuesta de Motor Vision Insurance
Hi,
We're so glad to hear you're enjoying your experience with us so far. Thank you for your positive feedback!
Kind Regards,
Chloe
Motor Vision
Respuesta de Motor Vision Insurance
Hi,
We appreciate your feedback. We are always striving to improve our services for everyone.
Kind Regards,
Chloe
Motor Vision.
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