Mybathstore Opiniones 125

All arrived on time and well packed - thanks!

Haven’t got a complete order and no answer from customer services

Ordered a bathroom shower mixer valve and shower parts. Which arrived promptly however six weeks later after tiling was completed the plumber opened the parts to fit the shower a bolt was missing from a part. I rang the company and the reply was that this was not possible and he would not replace the item he shouted over me and was aggressive. Then hung up on me after saying to email him which he didn’t acknowledge
Have no confidence in this company and won’t use again.

Ordered part, arrived damage, can't supply another, email does not work. phone call, said would uplift and credit has not done so and has not responded to pay pal claim.
Reply to this review incorrect item not fit for purpose and no advise given.

My sink arrived later than originally advised. I was excited to receive my new sink, opened the box and it was broken into 3 pieces. I called the seller to advise, call was answered and man was very rude. He told me "it's bank holiday so I'm not working. Send details on website form. Why not put voicemail message advising company closed for the day? Anyway, I eventually got an email back which was very vague as to what would happen next. I called again later in the week as still no update, again a very vague answer. Long story short, I had to send a stinker of an email to get a refund on the broken sink. They never did send anyone to collect the broken one so it's going to the local tip when next open but at least I did get my money back.
These traders give small businesses a bad name as I'm sure there are loads of good ones out there but these are not it.

We ordered basins and had to chase after 9 days as we had no correspondence. Now due to be delivered 15 days after ordering

I've been renovating my bathroom recently. Came across these guys as they had relatively affordable pricing for the brands they stocked and my partner had a very specific idea of the design we wanted. They shipped quickly, they were communicative and everything came as described. Don't really have much else to say, was very satisfied with the products and service. 👍

Haven’t received my order, over 3 weeks now but said 10 day delivery, no reply via email of telephone.

Still not received item. Quoted 10 days for delivery almost 3 weeks later and no item.

AVOID.
Item was brought because in writing, told me delivery would be made Friday 5th July
I chased asking for an update
K Doe responded saying would provide an update Monday
I responded if item does not arrive by Tuesday am, I am requesting refund
No response from K Doe.
I opened a case which my card issuer
K Doe only responded to a email on the 31st of July 3 weeks and 3 days later telling me I need to pay for the item no return address provided.
K Doe then followed up on 5th August supplying a return address, please tell me why it can be acceptable that you don't reply for 3 weeks and 3 days yet expect a reply from me within 3 days?
Phone call from husband who was rude, wasn't willing to listen and was indeed threatening me.
Please read your reviews on trust pilot they all state the same thing.
Horrendous company, very unprofessional, advice for people using would be to buy using credit card because your protected when they don't respond.

Excellent website
In stock items
Prompt delivery

Ordered an in wall shower drain. After over a week had not been dispatched. Was told that it was lost with DHL despite me not having received a dispatch email. Then told a replacement was not available in the size I required so I agreed to accept an alternative size. Was meant to be dispatched straight away but took a number of days before I received a dispatch email. Now after a total of two weeks it still hasn't arrived and the tracking number provided is bogus.
Tried to phone a number of times but no answer. So if you read this Mr Bathstore please get in touch and let me know where my drain is.
Avoid!

Great service , great communication very good price saved £150+ over purchase at VP

Wrong item was sent. After severals email and calls (which they now stopped answering), I am no closer to getting the bath-shower mixer I ordered. It does not seem there is an appetite to resolve in a timely manner.

My order has not been despatched. They have not replied to 4 emails. They have 2 phone numbers seemingly unmanned! Avoid at all costs, I wish I had! The trouble is I looked here after ordered!

Ordered the part, it got lost, having to chase every day despite being told you would ring back, which you haven’t done once. Mostly you don’t even answer. I’ve had a leak for weeks and there is no urgency whatsoever, despite the fact I have had to pay up front. Disappointed & frustrated.

Excellent company to deal with. Helped me to get the bathroom tap I wanted. Fast delivery, beautiful iridescent tap! Thank you, Klaudia!

It took over a week for our item to get sent to DHL for delivery and then they promptly lost it because it got delivered to the wrong address. Not Mybathstores fault but maybe they should use another courier service?

Still awaiting delivery! No-one answers or replies to calls. Be wary!!!

Max finally made things right and I received my product just a little late
Cheers