Great price for what I needed but had to be shipped from Germany. The first parcel should have been delivered by FedEx but was untrackable. Spoke to mybathstore who immediately shipped another item t... Ver más
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Consulta las opiniones de los clientes
From day of order to receiving item 24 days for an item that was supposed to be in stock is not great. But if you are prepared to wait, then the part was genuine and fitted perfectly
Mybathstore were one of the only sites on the web that had the item I required in stock and dealt with the order promptly after I’d initially been given a 6 month wait on the item from Amazon. I had t... Ver más
Awful. Item never received, was apparently damaged in transit. Poor communication, I had to chase several times to get any update. I would not buy from them again. They did agree to a refund when I fi... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Mybathstore is a family-run business supplying quality bathroom products to trade, developers and private individuals. Constantly growing the assortment we carry leading brands such as: Geberit, Grohe, Hansgrohe, Villeroy & Boch, Duravit, Tece and many more. Competitive pricing supported with honest helpful customer service - is all we are about.
Información de contacto
Unit 20 Huffwood Trading Estate, RH13 8AU, Partridge Green, Reino Unido
- 01403711820, 07494 226600
- info@mybathstore.co.uk
- mybathstore.co.uk
3,7
Medio
125 opiniones
Ha contestado el 100% de las opiniones negativas
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Poor service is all they are about !
Really bad service from max, I tried to order extra items to the order and he told he hasn’t got time to amend the order as he runs 3 other businesses and he never got back to me regarding my original order, whilst withholding my money for over 2 weeks and in the end I had to get a refund through a external way😳
11 de mayo de 2024
Opinión espontánea
It’s been over 10days no item and I…
It’s been over 10days no item and I can’t get through on the phone not sure this is a scam?
23 de abril de 2024
Hans Grohe Shower System.
I purchased a complete Hans Grohe shower system from my bathstore. Communication was a little sporadic probably due to the Easter Bank Holiday weekend?
The shower arrived about a week after purchase.
The shower looks very nice but we are still waiting for it to be installed. We have purchased the same shower a number of years ago and have been very happy with it!
28 de marzo de 2024
Need to co-ordinate delivery schedules
Product was exactly what I wanted at a good price, especially as I couldn’t find anywhere else. However, 24 hours after placing order I got confirmation from DHL that item would be delivered next day. Shipment was delayed but I was not informed of this and had to chase up - all unnecessary if a realistic delivery date had been set and DHL site was maintained accurately. Overall good experience but really need better follow-up when orders placed.
18 de marzo de 2024
2 weeks later it still hasn't arrived
2 de marzo de 2024
Good communication regarding delivery…
Good communication regarding delivery all items delivered as promised and value for money.
24 de febrero de 2024
Useless!
The order took three weeks to arrive, all items apparently were in stock.
The toilet seat is missing.
Tried emailing but with no response !
Would be nice to have a telephone number to call!
17 de febrero de 2024
Respuesta de Mybathstore
Sincere apologies for the delay in delivery of your order.
Please review the details of your order; you have bought just the wall hung WC without the seat. The V&B code provided with the product is 5684R001 and it is just the wall hung WC. The title of the item also suggested 'suspended toilet' with no mention of the seat. The deal we offered for the V&B Rimless WC was £174.57 which is a super-low price and seat could not be included within this price.
Kind regards
Item still not received
Item still not received - have emailed DHL who never received the item. Emailed Bathstore 3 days ago but no response yet.
Very poor.
14 de marzo de 2024
Where is my order?
Still waiting for my order.Tried to email you but it would not go through. Ordered a bottle waste trap KLUDI 320mm chrome finish order no 3969/190224/52.
I have heard nothing.
19 de febrero de 2024
Respuesta de Mybathstore
Thank you for your comment, please accept our sincere apologies for the inconvenience and disappointment.
We are constantly working to eliminate any shortcomings.
fast delivery
12 de febrero de 2024
Disappointed
Prior to placing an order I have got in touch with the store to check if item required was actually in stock and how long will it take to dispatch it. I have been reassured that required item is available and will be arriving within 10 days after purchasing. After being reassured I have placed an order only to receive an email a week later to inform that due to unforeseen circumstances item will be arriving a week later then initially agreed. Fast forward another week and I am still waiting on the item to arrive. Very disappointed and have a feeling that I have been sold an item that was not in stock.
17 de febrero de 2024
Excellent service
14 de febrero de 2024
Grohe basin tap was not available in uk
Grohe basin tap was not available in uk
My bath store got me this tap in 10 days Thanks Klaudia excellent turnaround
26 de enero de 2024
Respuesta de Mybathstore
Arun,
thank you for your kind words your custom; always happy to assist.
Hope to see you again on mybathstore
Klaudia
Respuesta de Mybathstore
Thank you and hope to see you again at mybathstore
I haven’t received purchase yet!!
31 de enero de 2024
Respuesta de Mybathstore
Hi Rory, did you see my email? I wrote to you on the 12th of February with an apology, delivery update and offered a free postage. Below is my email that was sent to you on Monday. Please reply. KInd regards. Klaudia
Hi Rory
apologies for the late reply.
As you have noticed there is a delay with your order for which I'm sorry. Your product is on '10 days delivery mode' as it needs to be brought for you from our European warehouse.
There was a mistake in packing due to a similar product code; as a result a different item arrived. I notified the warehouse and they are correcting the error, the new delivery arrives at the end of this week. We will dispatch on Friday or Monday morning, subject to what time on Friday delivery arrives.
If that helps I will refund you postage fee
Again, my apologies for the inconvenience
Respuesta de Mybathstore
Thank you for your custom and hope to deal with you again :)
Respuesta de Mybathstore
Thank you and hope to see you again at mybathstore!
Non appearance of order
I ordered parts for my toilet on 11th December, through PayPal, as I hadn't received them, I sent an email for clarification but received no response from them! I raised an issue with PayPal & received a full refund today!!
Cowboys I'm guessing!!!
Beware????
11 de diciembre de 2023
Opinión espontánea
Respuesta de Mybathstore
Thank you for reaching out to us. We apologize for the inconvenience you experienced with your recent order. We understand how frustrating it can be to not receive a response and have to go through the process of raising an issue with PayPal.
We take customer satisfaction very seriously and we are disappointed to hear that your experience with us was not up to our usual standards. We will definitely look into this matter and address any issues with our response time.
We are glad to hear that you have received a full refund from PayPal. We assure you that we are not "cowboys" and we strive to provide our customers with the best service possible. We hope you will give us another chance in the future.
Thank you for bringing this to our attention. We appreciate your feedback and will use it to improve our services.
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