My item was very delayed which was disappointing. However, when it finalllly arrived - these earrings are just what I was looking for and it seemed no other jeweller could do exactly what I wanted, bu... Ver más
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Consulta las opiniones de los clientes
I placed an order on 6 October and have still not received and had no response from my emails to their customer service. I ordered a necklace and earring for my daughter's 18th birthday so very disap... Ver más
We came into the shop in Camden and bought some beautiful stud earrings for my daughter and she unfortunately lost one, so I so happy I could also order online and replaced them with some very similar... Ver más
La empresa ha respondido
My partner surname Nabi bought me some adorable earrings last Christmas and I absolutely love them! Tragically he passed away recently and I was looking for something to wear in remembrance. I sc... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
NABI London is a contemporary jewellery brand based in London, founded in 2014. We specialise in dainty, timeless designs made primarily from 925 sterling silver – a hypoallergenic, high-quality material that’s perfect for everyday wear. From gold-plated rings to minimalist earrings and personalised gifts, every piece is crafted to celebrate simplicity, sentiment, and self-expression. You can find us online or at our shops in Greenwich Market and Camden Market, where our team is always happy to help you discover the perfect piece. Whether you’re treating yourself or buying a gift, NABI London offers affordable luxury with a personal touch. We believe jewellery should feel good, look beautiful, and last – no matter your style or budget.
Información de contacto
2 turnpin lane, SE10 9JA, London, Reino Unido
- contactus@nabilondon.com
- nabilondon.com
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Awful experience with Nabi
Awful experience. Do not buy! I bought three rings, a pair of earrings and a bracelet. Two out of the three rings broke within a month (jewels falling out and colour fading). I emailed Nabi customer service and they didn't get back to me for a month. After contacted their instagram, they then responded to my email and were incredibly unhelpful. They refused my request for a refund or a free repair despite me providing images as proof. They explained the return period was 14 days?Extremely disappointed as the designs were so lovely to look at.

Respuesta de NABI LONDON
Dont waste your money
Dont waste your money. Poorly Made. The Worst Retailer i've used. Sent me two different coloured earrings, one was so poorly made you couldn't see the design of it. They agreed they sent me faulty earrings and agreed to replace them. I posted them back, coincidentally they made out they didnt get them because I hadnt used a tracking number because I didnt want to waste another £10 on this useless business. Spent £45 for nothing. They will do anything not to refund or replace. Go elsewhere, they really are not worth 1 star.

Respuesta de NABI LONDON
If I could give them no stars I would
If I could give them no stars I would! TERRIBLE customer service! My boyfriend got me a ring and earrings for my birthday (December 19th and he ordered it on the 27th of November). He didn't open the envelope it came in until I opened it on my birthday. Both items were missing a jewel, when I contacted them expecting them to at least have an extended return policy for Christmas they said because he hadn't contacted them straight away they wouldn't repair it and I'd have to pay to send it back on top of paying them to repair both faulty items. I emailed them twice reminding them of the consumer rights act that id contacted them within the 30 days window of receiving faulty items and they ignored my disappointment that they weren't taking responsibility in sending faulty items. I've seen I'm not the only one experiencing their rubbish customer service and poor quality products and will to be reporting them.
Avoid
Bought my partner a ring from this establishment for Christmas, once opened on Christmas Day she noticed a couple of gemstones missing from the ring and that it was also slightly bent meaning she cannot wear it. Have asked for a full refund or a replacement but they have said no to both.
By law all faulty goods must be refunded in 30 days, have reported to ombudsman.
yes yes YES!!!
I am completely in love with my rings from NABILONDON. They are absolutely stunning and I have received countless compliments on how amazing they look. The customer service I received was top-notch, and I really appreciate their unique and exquisite designs. Although they may appear delicate, they are surprisingly durable. I can confidently wear them without fear of breaking, thanks to their sturdy design and style. I truly adore them.
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