NABI LONDON Opiniones 

131
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 4 estrellas sobre 5

My item was very delayed which was disappointing. However, when it finalllly arrived - these earrings are just what I was looking for and it seemed no other jeweller could do exactly what I wanted, bu... Ver más

Valorada con 1 estrellas sobre 5

I placed an order on 6 October and have still not received and had no response from my emails to their customer service. I ordered a necklace and earring for my daughter's 18th birthday so very disap... Ver más

Valorada con 5 estrellas sobre 5

We came into the shop in Camden and bought some beautiful stud earrings for my daughter and she unfortunately lost one, so I so happy I could also order online and replaced them with some very similar... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

My partner surname Nabi bought me some adorable earrings last Christmas and I absolutely love them! Tragically he passed away recently and I was looking for something to wear in remembrance. I sc... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Joyería

Escrito por la empresa

NABI London is a contemporary jewellery brand based in London, founded in 2014. We specialise in dainty, timeless designs made primarily from 925 sterling silver – a hypoallergenic, high-quality material that’s perfect for everyday wear. From gold-plated rings to minimalist earrings and personalised gifts, every piece is crafted to celebrate simplicity, sentiment, and self-expression. You can find us online or at our shops in Greenwich Market and Camden Market, where our team is always happy to help you discover the perfect piece. Whether you’re treating yourself or buying a gift, NABI London offers affordable luxury with a personal touch. We believe jewellery should feel good, look beautiful, and last – no matter your style or budget.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

131 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(131)

58 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Awful experience with Nabi

Awful experience. Do not buy! I bought three rings, a pair of earrings and a bracelet. Two out of the three rings broke within a month (jewels falling out and colour fading). I emailed Nabi customer service and they didn't get back to me for a month. After contacted their instagram, they then responded to my email and were incredibly unhelpful. They refused my request for a refund or a free repair despite me providing images as proof. They explained the return period was 14 days?Extremely disappointed as the designs were so lovely to look at.

7 de junio de 2024
Opinión espontánea
Logotipo de NABI LONDON

Respuesta de NABI LONDON

Hello Taniya,

We are truly sorry to hear about your experience and appreciate you sharing your feedback with us. It’s disheartening to learn that two of the rings you purchased broke within such a short time, and we apologise for the inconvenience this has caused.

We strive to provide quality jewellery and responsive customer service, and it’s clear that we did not meet those expectations in your case. We regret the delay in our response and understand how frustrating it must have been to feel unsupported during this process.

Your feedback is invaluable, and we take all customer concerns seriously. We will review your comments as we continue to improve our services and product quality.

Thank you for bringing this to our attention, and we sincerely apologise for the disappointment you’ve experienced.

Warm regards,
Nabi London

Valorada con 1 estrellas sobre 5

Dont waste your money

Dont waste your money. Poorly Made. The Worst Retailer i've used. Sent me two different coloured earrings, one was so poorly made you couldn't see the design of it. They agreed they sent me faulty earrings and agreed to replace them. I posted them back, coincidentally they made out they didnt get them because I hadnt used a tracking number because I didnt want to waste another £10 on this useless business. Spent £45 for nothing. They will do anything not to refund or replace. Go elsewhere, they really are not worth 1 star.

3 de mayo de 2024
Opinión espontánea
Logotipo de NABI LONDON

Respuesta de NABI LONDON

Hello Donna,

We are truly sorry to hear about your experience and appreciate you taking the time to share your feedback. We strive to provide high-quality jewellery and exceptional customer service, and it’s disheartening to learn that we fell short in your case.

It's unacceptable that you received two different coloured earrings and that the quality did not meet your expectations. We apologise for any inconvenience caused during the replacement process.

Your feedback is valuable, and we will take it into account as we continuously work to improve our services. We sincerely regret that your experience did not reflect our values and standards.

Thank you for your understanding.

Warm regards,
Nabi London

Valorada con 1 estrellas sobre 5

If I could give them no stars I would

If I could give them no stars I would! TERRIBLE customer service! My boyfriend got me a ring and earrings for my birthday (December 19th and he ordered it on the 27th of November). He didn't open the envelope it came in until I opened it on my birthday. Both items were missing a jewel, when I contacted them expecting them to at least have an extended return policy for Christmas they said because he hadn't contacted them straight away they wouldn't repair it and I'd have to pay to send it back on top of paying them to repair both faulty items. I emailed them twice reminding them of the consumer rights act that id contacted them within the 30 days window of receiving faulty items and they ignored my disappointment that they weren't taking responsibility in sending faulty items. I've seen I'm not the only one experiencing their rubbish customer service and poor quality products and will to be reporting them.

19 de diciembre de 2023
Valorada con 1 estrellas sobre 5

Avoid

Bought my partner a ring from this establishment for Christmas, once opened on Christmas Day she noticed a couple of gemstones missing from the ring and that it was also slightly bent meaning she cannot wear it. Have asked for a full refund or a replacement but they have said no to both.

By law all faulty goods must be refunded in 30 days, have reported to ombudsman.

25 de diciembre de 2023
Valorada con 5 estrellas sobre 5

yes yes YES!!!

I am completely in love with my rings from NABILONDON. They are absolutely stunning and I have received countless compliments on how amazing they look. The customer service I received was top-notch, and I really appreciate their unique and exquisite designs. Although they may appear delicate, they are surprisingly durable. I can confidently wear them without fear of breaking, thanks to their sturdy design and style. I truly adore them.

11 de septiembre de 2023
Opinión espontánea

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