NHS Fleet Solutions Opiniones 7751

From beginning my enquiry to the delivery of my car was seamless. Communication was appropriate, supportive and my decisions on choice, cost, delivery and convenient dates where agreed. All in all a very good experience.

Good communication with NHS Fleet Solutions, slightly longer wait time than first anticipated but whenever I called for an update I was always provided with an adequate and assuring response.
First time using NHS fleet and so far so good.

Car was delayed several times by several months. I eventually received a notification that it was going to be delivered at the end of May. I then I phoned to find out a rough delivery date, and was then told that it was going to be delivered early May (which was in aboit 10 days!!). So, very little time to prepare my current leases vehicle as per the end of lease conditions.

The actual delivery day was also cancelled at the very last minute as the driver collecting my currebt lease car couldn't make the collection due to a schedule issue which could have been foreseen). I had taken a whole day off work to wait in for the new car to be delivered and my old one collected and then found at at 15:15 that the collection wasn't happening!
The new car drop off was then arranged for the following week, which meant another day off work. This delivery was due to happen between 08:00 and 18:00, but the car actually arrived after 19:30, and I didn't get any kind of hand over of the vehicle from the driver!
The car was dirty inside and out on arrival. An extremely poor service.

The only plus point is that I actually have the car that I ordered!

I didn't like not being told about the wait time until I had completed the application. I also experienced a further delay.
When the car delivery date was known. Arranging delivery and the delivery experience was excellent

Excellent customer service and quick delivered at my workplace

Mixed reviews

Placing the initial order of the vehicle was smooth and easy, the online platform was great. However following this the experience sharply declined. I was advised that regular updates could be sought through contacting fleet directly, or by emailing , which I did! But 8 month later, countless contacts and the only update I received was that the vehicle had arrived... but there was a problem with the gearbox (Jaecoo 5 EV). The only saving grace is that the complaints team at Fleetsolutions were nothing more than fantastic, great communication, organised a new vehicle with me that arrived in a matter of weeks.

Helpful staff, prompt service, excellent communication at all times.

Good communication, car delivered without an issue

Easy to organise and a great car.

Excellent service

The whole process was seamless from start to finish. Great communication and very speedy

browsing options and obtaining a quote is straight forward online. Once order is placed the paperwork is relatively smooth

The issues arise when trying to obtain a delivery date and especially associated offer when trying to contact by telephone can require holding for nearly an hour to speak and rarely helpful .

Thankfully there is very little need to engage with them as most often this is dealt with the lease company directly ad they are much easier to contact.

Was easy to complete the process and have access to all information; the team kept me updated and replied to all my inquiries quickly.
The only suggestion was on the day to know what time the car collection and delivery were going to be, in the email was a all-day range, but then there was a different calendar time frame that I didn't receive a notification. But it was all fast and super simple.

Thank you

Really helpful delivery driver, good communication with the team throughout.

The only thing I would change would be being able to contact the supplier directly, but still a five star experience.

The process they have established is so easy to use and linkls well to ensure that they offer a good option on vehicles. Ordered a vehicle with them, arranged the delivery date with them and it was delivered on that day as promised. Car is amazing and so pleased with the whole thing. Top marks NHS Fleet solutions

Service was excellent

Really helpful along the way, answered all the questions that I had and noted down points at delivery with no issue whatsoever. Quick delivery and kept me informed throughout. Highly recommend.

Whole Order process is pretty streamlined