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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Shipping took a long time since it came from China not the address on site. The material is cheap and the print was blown out. I tried to return them but the phone # is always busy and every email is... Ver más

Valorada con 5 estrellas sobre 5

I just received my smokin' frog pj's and I absolutely LOVE them. They're a whole show on their own and I'm tempted to wear them as an outfit lol

Valorada con 5 estrellas sobre 5

Great service and extra fast delivery - love the pajamas! Ordered and then realized they might be late for the event, when contacted they expedited the delivery and I received it in extra fast time! L... Ver más

Valorada con 1 estrellas sobre 5

Ordered a week ago and no correspondence received about shipping status. Customer support not responding to emails. Seeing now how many people got scammed from this company, it looks like I am their... Ver más


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

80 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 9% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

I purchased a pair of pajamas recently…

I purchased a pair of pajamas recently and the quality is literally garbage! It’s something you would expect to buy for (maybe) $10 on Temu (I don’t buy from Temu but I have seen the “quality” of their clothing from other people who have purchased items.

The worst part is that they charged almost $50 for these pjs. You are better off buying pjs from a thrift store or from Walmart.

Don’t waste your money! You have been warned! I do not recommend these horrible pjs!

11 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very cheap material and blurry print

Very cheap material and blurry print. Also, the website states you can cancel the purchase prior to shipment, however I emailed them prior to the item being shipped, they shipped out the item, THEN replied to my email. So many better pajama brands out there.

16 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

This website is an absolute SCAM

This website is an absolute SCAM! I purchased two sets, they came and were completely blurry prints. I tried to initiate a return, I was required to send photos of the product which I obliged. It took another round of emails to get them to agree to send me return instructions, when I was told I needed to cover shipping back to China and that I would be fully responsible to cover shipping costs for. Their website clearly states that costs are around $7-10 to return items, well my USPS isn't so cheap to ship from the US to China. This website and their policies are SCAM SCAM SCAM. DO NOT BUY FROM HERE.

14 de septiembre de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Extremely low quality! Do not buy

The pajamas took 3 weeks to be delivered and are the worst quality I could’ve imagined. Extremely cheap “silk” and blurry prints that look nothing like the pictures advertised. 100% not worth the money.

I will be returning them, however I now read that returns are a major pain. Lesson learned to buy from a legit company not this Chinese junk.

8 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID

Show you pictures of beautiful pjs that look fully cotton on the pictures then send you cheap fake silk blurred printed sets I would avoid!!!

14 de julio de 2025
Opinión espontánea
Logotipo de Pajamashere

Respuesta de Pajamashere

We sincerely apologize for the unpleasant shopping experience you encountered—this is certainly not the standard we aim to provide, and we want to make things right for you.

To better address your concern, could we first confirm: is this regarding Order No. PS00066015, which was successfully delivered on July 22, 2025? As we checked, the 3 sets you purchased are satin pajamas; both the product name and detailed description of the items clearly note that the fabric is satin.

We understand if satin wasn’t the material you expected. If you prefer cotton or linen pajamas instead, our team would be happy to share personalized recommendations (including links to our top-rated cotton/linen styles) to help you find options that fit your needs. Please let us know how you’d like to proceed, and we’ll assist promptly.

Valorada con 1 estrellas sobre 5

Scam

Scam. Tried calling number for two days. It rang and rang then hung up. Sent email to support and got a generic answer. Stated I had a large order, I ordered two pajama sets.

21 de agosto de 2025
Opinión espontánea
Logotipo de Pajamashere

Respuesta de Pajamashere

Your order was placed on August 18, 2025. On August 21, 2025, you contacted our customer service email address and requested to cancel your order due to slow delivery. We immediately responded with an email attempting to retain you. The order contained two items, but for a small business like ours, even just one order is a tremendous support. Our customer service representative may have been a bit exaggerated to express it, but we sincerely hope you can keep your order. The pajamas are custom-made by hand based on the order date, and the order processing needs to take 1-7 business days before shipment, but the high quality is definitely worth the wait. We understand that you still wish to cancel your order, and the order has been cancelled as you requested.

Valorada con 1 estrellas sobre 5

These people are art thieves

These people are art thieves!. They ruin people's livelihood! They stole my Niece's artwork she's worked on for years! Don't buy from these people! They should be ASHAMED! KARMA baby.

16 de agosto de 2025
Opinión espontánea
Logotipo de Pajamashere

Respuesta de Pajamashere

In the event of any concerns about a possible violation of intellectual property rights, we have a complaint handling process, you can visit by https://www.pajamashere.com/pages/copyright-statement. Our company has about 10 fashion designers, and the designs on the website are all designed by designers or provided by the suppliers. It is possible that the supplier provided us infringing designs, please send us an identifying with specificity the picture rights alleged to be violated, together with verified design ownership, and please send an email to the after-sales service email address support@pajamashere.com.

Valorada con 5 estrellas sobre 5

Great service and extra fast delivery

Great service and extra fast delivery - love the pajamas! Ordered and then realized they might be late for the event, when contacted they expedited the delivery and I received it in extra fast time! Lots of people comment that it’s not in Phoenix, it’s in China - well of course it is, just like all of these companies who claim a more local physical location. As long as you know this it’s fine - almost everything we buy these days comes out of china somewhere so you’re being naive if you think otherwise.

12 de agosto de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Sent wrong order and they would not correct their mistake

I placed an order and was sent the wrong item. I emailed the company and they requested I send them pictures of what I received and the product skus which I was happy to do. They emailed me back stating that they had made a mistake at their warehouse and had sent me the wrong item. I requested that they send me the correct order and that I would be happy to return the wrong item if they could provide me a postage paid envelope. They offered a 14% discount if I kept the wrong item or suggested I “sell it to a friend”. I emailed back that I was not interested in keeping the wrong order and could they please send me what I ordered. They referred me to their return/exchange policy which I told them would apply if I had actually received what I ordered. They told me after many emails back and forth that I would have to pay to mail the incorrect order back to china at my expense and then after they received it they would send me my original order. DO NOT DO BUSINESS WITH THIS
COMPANY!!!

12 de julio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

MISSLEADING REFUND POLICY! BUYERS BEWARE!

The company advertises that they accept returns and that to return a product you purchased from them, it costs $7-11. They then put an Arizona address and phone number on their refund page to make it look like you will be shipping back to that address when in reality they will ask you to ship the pajamas back to China. They are trying to mislead you to think they are American but once you get the product, they then tell you to ignore the Arizona address on their refund policy and to ship the pajamas back to China. Oh and btw, the cost of returning the pajamas is actually more than what you bought them for!

11 de agosto de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I placed my order and then realized…

I placed my order and then realized there was a promo for 15% off 5 sets or more. I sent customer service an email asking if they wouldn’t mind applying it to my order. I figured it was a long shot, but worth asking. I received a prompt response from Jennifer saying absolutely and that the refund would be processed in the next couple of days. Can’t wait for the pjs to get here!!

12 de junio de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Product arrived and looked nothing like…

Product arrived and looked nothing like the picture. No colored buttons and no piping along the seams. Product is beautiful in the picture but cheaply made and not attractive in real life. After sending pictures of the product I received, they offered a 15% discount or I could pay to ship them back to China at my own expense. Even though the website has a Phoenix address, returns must be sent to China.

29 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent customer service

Excellent customer service. Jennifer was able to help me quickly, efficiently, and friendly. I hope the products are as great as the customer service!!

23 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I ordered a pair of golf pajamas for a…

I ordered a pair of golf pajamas for a birthday gift but didn’t realize I needed the item within a week so I had to cancel my order.
Jennifer research my order and was able intercept the order before it was shipped.
She was amazing. Will be ordering again in
near future

12 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer experience!

Found the cutest pair of pajamas for a themed night of my bachelorette party and accidentally ordered the wrong size… Jennifer from the support team responded to my email quickly and confirmed they made the size switch. I can’t wait to see them arrive!!

7 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

This was a great company to order from

This was a great company to order from. I ordered the wrong color pajamas. I contacted them as soon as I realized it and they were able to stop my order and send the correct color. My daughter loved her pajamas!

25 de diciembre de 2024
Opinión espontánea

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