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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Such a great company, I had an issue with my water fountain that died and they sent me a brand new one free of charge!!!

Valorada con 1 estrellas sobre 5

Documentation doesn't match interface. Help ticket went unanswered. Email for purchase must be email for app registration, which was the problem. App only has 9g portions, but dispenses 6-8 instead. O... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The delivery took a while, and my first order came totally broken (and I think it was the wrong, older model), so I emailed the customer service. I was a little worried since there hasn't been any tal... Ver más

Valorada con 5 estrellas sobre 5

This has been a great purchase! My cat didn’t immediately start drinking from her Pawaii after I replaced her water bowl, so I was concerned… she wasn’t sure what to think of the running water. With... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas

Escrito por la empresa

PAWAii elevates the bonds between you and your pets with earnest experiences. Life as a pet parent should be filled with delight, so we design streamlined pet care experiences that revolve around maximizing quality for value and stress-free simplicity.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

104 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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No ha contestado las opiniones negativas

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3,9

Todas las opiniones

(104)

8 opiniones en los últimos 12 meses

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Valorada con 4 estrellas sobre 5

Responsive Customer Service

The delivery took a while, and my first order came totally broken (and I think it was the wrong, older model), so I emailed the customer service. I was a little worried since there hasn't been any talk or news about the company since 1-2 years ago, but a couple days later, they emailed back to me and was quite swift with putting a replacement order. My cat likes the water fountain and the battery lasts a long time. I had to throw the first model since it's all broken into sharp pieces. But good experience overall.

15 de diciembre de 2025
Valorada con 1 estrellas sobre 5

Inaccurate and Buggy

App for automatic food dispenser is not accurate, does not detect when food is eaten, dispenses portion sizes and times incorrectly, app is buggy. Needs much improvement.

1 de julio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

The customer service is amazing

The customer service is amazing. Although we didn’t keep the product due to the size of my 4lb Maltese, which she fit in the bowl. If and when this company decides to create a smaller bowl, we will be purchasing The craftsmanship of the bowl was beautiful.

8 de mayo de 2025
Valorada con 5 estrellas sobre 5

Great customer service!!

Customer service was great! The pump on my fountain broke, Pawaii helped me troubleshoot via email and when it could not be fixed sent me a new one. They answer emails very quickly, and I appreciate the prompt customer service.

23 de abril de 2025
Valorada con 5 estrellas sobre 5

Love The Pawaii Pet Fountain & Filters

Pet fountain filters are in stock, thank you. Even without being able to utilize the wireless features, this is the best pet fountain. Ease of use - my cats can drink without splashes or overreaching, the basin is wide and easy to remove to wipe down in between regular cleaning. Ease of care - The filters capture a lot in a month. Cleaning is very fast and easy. I have both the fountain and weight base plugged in 24/7, which keeps everything running without worry. Much better than wondering if my cats have water when wireless fails for various reasons or either piece runs out of charge. Purchased a backup unit.

21 de marzo de 2025
Valorada con 1 estrellas sobre 5

Don’t buy this garbage

Don’t buy this garbage. I started using it in a week after I began feeding my dogs from the bowls. The new skid ring started falling off. The stuff looks really fancy, but it’s not very well-made. I’m expecting that the rest will fall apart very soon. Don’t ever buy anything from these people again.
They think that because just has a fancy name from Hawaii that it gives it credibility but it doesn’t. I am expecting it’s made somewhere offshore and then branded with Hawaii label. When stuff fails almost out of the box it’s a sign that it’s not well-made.

28 de abril de 2025
Opinión espontánea

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