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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Such a great company, I had an issue with my water fountain that died and they sent me a brand new one free of charge!!!

Valorada con 1 estrellas sobre 5

Documentation doesn't match interface. Help ticket went unanswered. Email for purchase must be email for app registration, which was the problem. App only has 9g portions, but dispenses 6-8 instead. O... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

The delivery took a while, and my first order came totally broken (and I think it was the wrong, older model), so I emailed the customer service. I was a little worried since there hasn't been any tal... Ver más

Valorada con 5 estrellas sobre 5

This has been a great purchase! My cat didn’t immediately start drinking from her Pawaii after I replaced her water bowl, so I was concerned… she wasn’t sure what to think of the running water. With... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de suministros para mascotas

Escrito por la empresa

PAWAii elevates the bonds between you and your pets with earnest experiences. Life as a pet parent should be filled with delight, so we design streamlined pet care experiences that revolve around maximizing quality for value and stress-free simplicity.


Información de contacto

3,9

Muy bueno

TrustScore: 4 sobre 5

104 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,9

Todas las opiniones

(104)

8 opiniones en los últimos 12 meses

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Valorada con 2 estrellas sobre 5

Breed options…

I’m concerned because Pit Bull wasn’t an option . I picked the closest breed but am afraid if someone finds him they’ll be confused because he’s very obviously a pit bull.

4 de febrero de 2025
Opinión espontánea
Valorada con 3 estrellas sobre 5

App sucks

The main reason I got this water fountain was for the app feature. I wanted to know how much water my cat was drinking. Well the app sucks. It’s delayed by a day and does not update in real time. It’s always crashing and to connect the fountain to the app is a nightmare.

29 de octubre de 2024
Valorada con 1 estrellas sobre 5

Dishonest advertising

Dishonest advertising. The WiFi enabled fountain works ok but one of the major features - the app to monitor pet water consumption is totally useless. No amount of communication with the company or troubleshooting has made any difference. Should be ashamed of yourselves. I want my money back.

30 de octubre de 2023
Valorada con 3 estrellas sobre 5

Excellent filter, terrible app

Good: love our smart fountain. It stays clean, the filters are reasonably priced, it’s extremely easy to clean, love the UV, it’s honestly the only fountain my cats will use anymore.
Poor: the app is absolutely terrible. Not user friendly, clicking is very challenging within the app, can’t use to reset the filter timer (just errors out), and not particularly informative.

2 de julio de 2024
Valorada con 1 estrellas sobre 5

Won’t send other half of water filters

Bought a set of 2 (6 each) 12 total water filters and only receive half 1 set (6).
They sent me 6 aqua crest filters for Brita instead.
Emailed them through the app to see if they wanted them back and if I could get what I paid for sent to me.
Sent multiple emails over a few months and never heard back.

12 de abril de 2024
Opinión espontánea
Valorada con 4 estrellas sobre 5

Strong ceramic bowl

Strong ceramic bowl, with a nice height. The food area is a bit shallow and the largo hole at the bottom gets lots of water when washing which does not always drain well. Would buy again.

27 de mayo de 2024
Valorada con 5 estrellas sobre 5

I love this fountain water bowl and so…

I love this fountain water bowl and so do my animals! Whenever it comes time to change your filter, just press the button four times. You should hear a ringing, not a beep. The blue light is the indicator that the filter has been replaced. I am telling you this to save you the trouble I went through when it came time to replace the filter. It was user error. Thank goodness for the stellar customer service! I highly recommend this product!

9 de mayo de 2024
Valorada con 2 estrellas sobre 5

Honest Thoughts

Honestly, customer service was great and responded to my questions/concerns in a timely manner. The water fountain Pro however, did not work as described. I had a replacement and it had the same problem as the original. Also, the app is really bad. Most of the features advertised don’t function well - if at all. The concept for the water fountain is a great one, the end product is a disappointment.

9 de mayo de 2024
Valorada con 1 estrellas sobre 5

Don't buy this feeder

Documentation doesn't match interface. Help ticket went unanswered. Email for purchase must be email for app registration, which was the problem. App only has 9g portions, but dispenses 6-8 instead. Only whole portions, so only set multiples possible, which doesn't work for my cat's size. App doesn't register food eaten right away, so the reporting is not even vaguely accurate. App is buggy and under developed.

21 de febrero de 2024
Logotipo de Pawaii

Respuesta de Pawaii

Hi,
Sorry for any inconvenience.

Could you please send us some photos or a video?

Thank you for your time and effort; please rest assured we will offer further solutions upon your reply.

Looking forward to your reply.

Kind regards,
Pawaii Support Team
support@pawaii.com

Valorada con 2 estrellas sobre 5

The water fountain did not connect to…

The water fountain did not connect to my WiFi. I tried many troubleshooting techniques, but it still did not. Too much work to return it, and my cat liked it a lot so I kept it. But I wasted a lot of money getting the advanced one for the app rather than regular fountain.

31 de enero de 2024
Logotipo de Pawaii

Respuesta de Pawaii

Hi,

Sorry for the inconvenience caused to you. Could you please provide us your email ? We can send you our product manual of APP connection. I think this will help you.

Looking foraward to your reply.

Kind regards,
Pawaii Support Team
support@pawaii.com

Valorada con 3 estrellas sobre 5

Great fountain, useless app

The water fountain is great , but the app won’t work, cannot connect to mi WiFi and so getting the “smart “ fountain was a waste of money since I cannot track the water intake of my cat , should have purchased the least expensive one
You need to fix the app

9 de marzo de 2024
Opinión espontánea
Logotipo de Pawaii

Respuesta de Pawaii

Hi,

Sorry for the inconvenience caused to you. Could you please provide us your email ? We can send you our product manual of APP connection. I think this will help you.

Looking foraward to your reply.

Kind regards,
Pawaii Support Team
support@pawaii.com

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