SureSafe Alarms Opiniones 

1140
•
TrustScore: 5 sobre 5

4,8

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I phoned for advice on the different options and spoke to Daryl, who was very helpful and explained everything very clearly. I chose the alarm option suitable for my mother and ordered on Friday after... Ver más

Valorada con 5 estrellas sobre 5

I took my time looking at different companies for an elderly alarm. I found sure safe the best. I found them extremely helpful & patient in setting it all up. The watch is a little bigger than I exp... Ver más

Valorada con 5 estrellas sobre 5

Superb service. Very helpful personal advisor, lots of advice . Love the watch strap options. My mother initially dubious but very quickly realised how light and easy to use it is. Delighted with her... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Absolutely fantastic from start to finish . John initially was brilliant. Discussed everything with my son and then myself .ordered and arrived .my daughter rang with a couple of set up questions and... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de equipos de asistencia para la movilidad

Escrito por la empresa

The UK's leading provider of personal alarms and telecare devices. SureSafe's broad range of personal alarms help people stay living independently in their own homes, safer and for longer.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 69% de las opiniones negativas

Suele responder en menos de 2 semanas

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4,8

Todas las opiniones

(1140)

377 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Kayla was very polite

Kayla was very polite, professional, and amazing at working with me to set the device up.

16 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your kind words! We're glad Kala made a positive impact on your experience. We appreciate your feedback!

Valorada con 5 estrellas sobre 5

Customer service was excellent

Customer service was excellent. Todd was very helpful.

11 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

We appreciate you taking the time to share your experience. We're thrilled to hear that you had an excellent experience with our customer service and that Todd was able to assist you effectively.

Valorada con 5 estrellas sobre 5

Very helpful and informative customer…

Very helpful and informative customer service. Quick delivery and product seems to provide all the functionality that we need.

15 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

We appreciate you taking the time to share your experience. Thank you so much for your feedback

Valorada con 5 estrellas sobre 5

Highly recommended

Very clearly explained the alarm options and what was suitable for my wife's needs.
With great after sales technical help setting up the watch and family contacts for my Wife.

6 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that our team was able to clearly explain the alarm options and help set up the watch.

Valorada con 5 estrellas sobre 5

Excellent customer service

The lady I spoke with was very nice, helpful and professional, she dealt with my top up efficiently and even saved me a bit of money. A lovely person who you should be proud to have on the team. Thank you for a really good customer service.

6 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that our team member provided you with such helpful and professional service. We appreciate your kind words.

Valorada con 5 estrellas sobre 5

Always great service

Always very responsive to queries and in this case my mums replacement charger arrived the day after ordering. Excellent!

5 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

We appreciate you taking the time to share your experience. Thank you so much for your feedback

Valorada con 5 estrellas sobre 5

Impressed

I was really impressed with the whole experience of ordering the SureSafe device and setting it up. Todd, our customer service representative, was incredibly polite and helpful and clear. The device does exactly what we need for my mom. Thank you

12 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience ordering and setting up the SureSafe device. It's fantastic to know that Todd provided you with helpful and clear assistance.

Valorada con 5 estrellas sobre 5

Customer service from Kala was…

Customer service from Kala was wonderful.

12 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your kind words! We're thrilled to hear that you had a wonderful experience with Kala's customer service. We appreciate you taking the time to share your experience.

Valorada con 4 estrellas sobre 5

Kala stayed on it

During the set up initial call my device was unable to complete the handshake and register. Kala, who was helping me and near the end of her shift, contacted your infrastructure team and an hour later texted me with the new phone number for the device.

8 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you for sharing your experience with us. If you have any further questions or need assistance, please don't hesitate to reach out.

Valorada con 5 estrellas sobre 5

Todd was wonderful to work with on…

Todd was wonderful to work with on getting the device activated.

9 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

We're thrilled to hear that Todd was wonderful to work with on getting your device activated. Thank you so much for your kind words!

Valorada con 4 estrellas sobre 5

Getting through to a real person…

Getting through to a real person straightaway, Daryl, meant the world to me at a very low time. the signup form was simple and wearing the watch alarm has given me and the family peace of mind.

5 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your heartfelt review! If you have any further questions or need assistance, please don't hesitate to reach out.

Valorada con 5 estrellas sobre 5

Sure Safe Go Indeed!

Kala quickly satisfied all of my needs in setting up my father's Sure Safe alarm. She was caring and seemed like she really wanted my father to be protected. Thank you, Kala!

5 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your kind words! We're thrilled to hear that Kala was able to meet your needs and provide such caring support in setting up your father's Sure Safe alarm. We appreciate your feedback!

Valorada con 5 estrellas sobre 5

We purchased a SureSafe Family…

We purchased a SureSafe Family monitored device for my elderly mom based upon her needs and previous reviews. The device showed up promptly and seems to be a very solid built piece of equipment. Set up on the phone with Todd was a breeze as he walked me through complete activation in a matter if minutes. Our family will all feel netter knowing mom has this device with her when we are not with her. Thanks again Todd for your help.

5 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that the SureSafe Family monitored device met your mom's needs and that Todd was able to assist you with a smooth setup. We appreciate you sharing your experience.

Valorada con 5 estrellas sobre 5

A very prompt service

A very prompt service. Warning by email for low battery charge. Tells me that I am in good hands for my safety

3 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback!

Valorada con 5 estrellas sobre 5

so many alarms out there on the market…

so many alarms out there on the market , it took some time to narrow them down, but so very pleased with this company as right from the start they were so very very helpful with out being pushy. i am not that great when it comes to sorting things out on the computer so i e mailed and also rang the free phone number and i was treated well and they were all very helpful and sorted out my concerns. my husband preferred the watch and when it arrived it was so easy to sort out, its a huge relief having this service, would not be without it.

3 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that you found our team helpful and that the process was smooth for you. We truly appreciate you taking the time to share your experience.

Valorada con 5 estrellas sobre 5

Everything first class so far

Everything from the web site, ordering, delivery, set up, support info and test call was really good. The instructions are easy to understand and the appropriateness of the guidance/answers to my questions was first class. Very impressed so far.

1 de mayo de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with our website, ordering process, delivery, and support. If you ever need assistance in the future, we're here to help!

Valorada con 5 estrellas sobre 5

Very informative

Very informative
I chose yourself as I had enquired with other companies. Mostly they were the same. What convinced me was who I spoke to wasn’t pushing me for a sale. I felt pressured by the others, constantly calling me, and talking so fast about the product. Thank you Suresafe. Will recommend you .

24 de abril de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your wonderful feedback! We're thrilled to hear that our approach made you feel comfortable and not pressured during your decision-making process. We are grateful for your recommendation. If you ever need assistance in the future, we're here to help!

Valorada con 5 estrellas sobre 5

We have the original SureSafe Go for…

We have the original SureSafe Go for our 85 year old mother, it’s so easy to top up the credit!

24 de abril de 2026
Opinión espontánea
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Respuesta de SureSafe Alarms

Thank you so much for your kind words! We're thrilled to hear that the SureSafe Go is working well for your mother and that topping up the credit is easy. If you have any questions along the way, feel free to reach out!

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