SureSafe Alarms Opiniones 

I reported a fault with my father's SureSafe alarm on 30 May. SureSafe confirmed on 4 June that the battery was losing charge unusually quickly (80% in less than 4 hours). A fix was attempted on 5 June, but the issue remained, with the battery falling to 35% after approximately 16 hours off charge.

Despite follow-up emails on 6 June and 8 June, we are still waiting for a response to our request for a replacement device. In the meantime, my father has been left without a reliable personal alarm for over a week.

SureSafe's terms and conditions state that, in the event of a fault, they will either arrange a maintenance visit or replace the equipment and will use every effort to resolve the issue as soon as possible. Unfortunately, that has not been our experience.

I also note that SureSafe's response to many negative Trustpilot reviews is to highlight the number of customers they have helped and their average review score. While those figures may be accurate, they do not address the concerns being raised by customers who are experiencing problems.

Repeatedly pointing to overall customer satisfaction in response to specific complaints simply minimises the experiences of customers who have not received the level of service the company claims to provide. A high average rating is not a substitute for failing to address legitimate concerns, particularly where those concerns involve delays in resolving faults with safety-critical equipment.

At this stage, I would simply like confirmation that a replacement device has been dispatched to replace the faulty alarm.

Order reference: 62955

When I spoke to Daryl at Suresafe he was very helpful . My mum received her wrist device , it seems to be working great ,myself and my sisters all have the app tracking mum .

Ordering was simple
Sending the health info was simple.
I completed the Direct Debit form as requested and was then horrified that each payment is made via a US company which charges commission, instead of just setting up a DD directly with my bank. I am furious about this and i am debating about cancelling the order.

So far so good we only had it for two days but the set up seemed easy and the use of it seems simple

Kayla was very knowledgeable and helpful with the setup of our device. My thanks go out to her.

Daryl, one of the sales team took our initial enquiry over the bank holiday. Everything was despatched promptly. When we spoke to the teams as part of testing the watches around the house and garden, everyone was friendly and helpful.

Efficient..needs a signature on delivery which keeps item safe. Staff at the call centre friendly. Helpful. Most of all I now feel safe living alone. Thank you.

Was not sure at all how to set this up and one very quick phone call with a very helpful young man and it was done. Very good and stylish pendant / alarm

Great customer service, I had a few questions and they returned my call and answered my questions promptly.

Fantastic item . Brought the pendant it has fall detection and medication reminder. Gps tracking too. When pressed button takes seconds for them to answer also press a button and it tell you how much battery life and doesnt take long to charge . Recommend highly . Also a lot cheaper than others online

I purchased a Suresafe Go about 8 years ago for an elderly relative. I’ve found Suresafe to be very helpful whenever needed (we needed to get a new battery at one point). Top up is easy and the alarm works very well. Recommended, I would buy again.

Patiently explained to me the process of sending a call alarm from the wristwatch call alarm.

A calling for help repeats 3 times then importantly there is a silent period where the call links to the server and connects with the first available operator.

Knowing that there will be a short silent period helps my father to understand that he does not need to keep cancelling the call due to the silent gap.

I had to return an alarm as my wife who has dementia wouldn't accept wearing it. In doing so I was outside the return time and omitted to return all items at once, so there was a further delay. Yvonne in their customer care team was helpful throughout and I had a full refund without question.

from start to finish an excellent experience. Clear helpful advice about how the wrist watch works and it has worked brilliantly for my lovely mum who suffered a stroke. It has given us as a family reassurance that she can make contact with us if she needs us or if she should fall. This has helped to maintain her independence in her own home where she and us want her to be. I would definitely recommend this aid for the very reasonable cost and functionality. Thank you for a 5 star experience.

Did everything they said they would brilliantly.

Very helpful in finding the correct product and call for help with set up issue was promptly returned

My mum has had a wrist alarm for several months, and was pleased with it. But last week her carer rang me to say that when she took the watch off its charger it had overheated, and was too hot to put on Mum's wrist - it would have burnt her.
I phoned Suresafe and got a quick callback, but what I was told by Helen was worrying. She asked how long the watch had been on charge, and when I said overnight, she said that was too long, and it shouldn't be left on for more than the couple of hours it takes to fully charge. Mum has always charged it at night, and Helen agreed there was nothing in the instructions to say that overcharging was dangerous. She said "most people would know". My 98 year old mother didn't know, nor did I. She suggested I try charging it again for just an hour or two, which I did. It again overheated, but not as much, and after leaving it a few minutes I was able to put it on mum's wrist. But an hour or so later I had a message to say it needed charging again.
I rang Helen again and explained. This time she said it did seem to be faulty, and organised a replacement, which came the next day and was easily set up with just a quick phonecall.
So overall we are happy, but I'm still unsure whether it's safe for Mum to charge overnight. She's not comfortable about wearing it in bed in case it goes off by mistake in the night. Perhaps when someone at Suresafe reads this review they will let me, and other users, know.

Information is ready available!

Todd was extremely helpful. He explained everything where I understand it.