The appointed engineer arrived on time and was fully equiped to complete the repair to our boiling tap. The engineer was very plesant and effecient in his duties.He was very respectful of our situati... Ver más
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Consulta las opiniones de los clientes
The gas for the sparkling water had run out, which was due to the setting being set too high and caused the bottle to empty too earlier. I shared this with customer service and sent us replacement bo... Ver más
La empresa ha respondido
Customer services were helpful talking us thru 1st fix when we called, then made prompt appointment for someone to attend. Technician came as agreed & sorted issue.
La empresa ha respondido
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Información de contacto
Norfolk, Reino Unido
- 0345 6 005 005
- specify.zipwater.co.uk
4,6
Excelente
2 mil opiniones
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Just had my tap serviced by Declan
Just had my tap serviced by Declan. What a lovely young man, very friendly, informative and well presented. Great service.
14 de mayo de 2026
Respuesta de Zip Water UK
Good morning Angela,
I hope you're well,
Thank you for this fantastic review about our engineer Declan!
I'm very glad to hear that he has demonstrated the outstanding service that we aim to deliver! I will make sure this is passed onto his line manager!
Kind regards,
Bradley
Peace of mind
Our Zip cover gives peace of mind to ensure our tap is maintained by the professionals.
6 de mayo de 2026
Respuesta de Zip Water UK
Good morning Claire,
I hope you're well,
Thank you for this great review!
Absolutely! Our Hydrocare plans are designed to give the user total peace of mind when it comes to their Zip product, so there's no surprises or sudden bills down the road!
We aim to continue delivering this level of service!
Kind regards,
Bradley
Great!!
Great as usual, not the first time working with ZIP. Always on time and 8very helpful when things sometimes do go to plan.
6 de mayo de 2026
Respuesta de Zip Water UK
Good morning Ramunas,
I hope you're well,
Thank you for this brilliant review!
I'm very glad to hear that you've consistently received a great level of service since dealing with us, this is what we hope for all of our customers! I will pass you feedback onto the relevant line managers so we can continue to work towards this goal!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Lucy,
I hope you're well,
Thank you for this great review!
I'm glad that we could deliver the efficient and professional service that we aim to provide! I will make sure this gets passed onto the relevant line manager!
Kind regards,
Bradley
A must in every home
An excellent engineer who respected my property and was very thorough in his work.
A true professional
15 de abril de 2026
Respuesta de Zip Water UK
Good morning Ronnie,
I hope you're well,
Thank you for this brilliant review about our engineer Steven.
I'm very glad to hear that he could provide the excellent and professional service we expect of our engineers!
I will ensure this feedback is passed onto his manager!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Shaun,
I hope you're well,
Thank you for this great review!
I'm very glad to hear our team provided the friendly and helpful service that we aim to deliver! I will make sure that this feedback gets passed onto the relevant line managers so we can praise this great attitude!
Kind regards,
Bradley
Zip Taps are by far the best products…
Zip Taps are by far the best products of its type and rivals, I know so many people who have opted for the cheaper versions and have been bitterly disappointed!
Service is second to none we have the service contract and I could ever be without my tap and the backup provided!
It’s not the cheapest but in my opinion by far the best
7 de mayo de 2026
Respuesta de Zip Water UK
Good afternoon Kerry,
I hope you're well,
Thank you for this amazing review!
I couldn't agree more! As you've said, our service and premium product are what make us stand out from the other products in the market. And it means a lot to us that you also feel this way!
Kind regards,
Bradley
Excellent service from the engineers
Excellent service from the engineers, who went above & beyond. I was very impressed.
30 de abril de 2026
Respuesta de Zip Water UK
Good afternoon Laura,
I hope you're well,
Thank you for this fantastic review!
I'm very glad to hear that Charlie and Mark did everything they could to set things right with your product! I will make sure this gets put back to their manager so that we can praise this good practice!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good afternoon Austwick,
I hope you're well,
Thank you for this brilliant review!
We're very glad that you agree with us on! The convenience of our products, as you can imagine, is one of our most important factors, so it's very nice to hear that our customers are getting this!
Kind regards,
Bradley
Eventually everything was ok
Eventually everything was ok, after 3 visits from an engineer we got to the problem.
7 de mayo de 2026
Respuesta de Zip Water UK
Good afternoon Steve,
I hope you're well,
Thank you for taking the time to leave us this review!
I'm glad that we could eventually solve the issue at hand, obviously we always aim to resolved matters on a "first time fix" basis so our team will look into why this did not happen and what we can do to change this in the future!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Colin,
I hope you're well,
Thank you for taking the time to provide us with this feedback!
I do apologise for the communication issues with your visit. We should be providing clear, concise information that is easily understandable, and not bombarding with messages.
I will make sure that I address your feedback with the relevant teams.
Kind regards,
Bradley
Really great engineer!
There were several missed attempts before the booking took place and some of the rearrangements were made without checking with me first but once the engineer arrived she was, as usual, really excellent.
6 de mayo de 2026
Respuesta de Zip Water UK
Good morning Jan,
I hope you're well,
Thank you for this review!
I do apologise for the multiple times your service was rescheduled, I will of course feed this back to our scheduling team so that we can look into what caused this and how we can prevent this from happening again.
However, I'm glad to hear that Candice provided and excellent level of service while she was on site, and will make sure this gets passed onto her manager!
Kind regards,
Bradley
prompt when asked for a call out for…
prompt when asked for a call out for remedial works
29 de abril de 2026
Respuesta de Zip Water UK
Good morning Steve,
I hope you're well,
Thank you for this fantastic review!
We always aim to process callout requests within 48 hours, and in most cases this happens a lot sooner, so I'm glad to here that this was the case! We will aim to continue to deliver this efficient level of service!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Debi,
I hope you're well,
Thank you for this great review! We're very proud that we can consistently deliver great service to our customer, and will aim to keep this up moving forward!
Kind regards,
Bradley
We always receive excellent service…
We always receive excellent service from all of the Engineers.
Thank you.
5 de mayo de 2026
Respuesta de Zip Water UK
Good morning Lisa,
I hope you're well,
Thank you for this great review!
I'm glad that our engineers consistently deliver excellent service to you! I will make sure this is passed onto the area manager!
Kind regards,
Bradley
The engineer was quick ,efficient and…
The engineer was quick ,efficient and very polite
28 de abril de 2026
Respuesta de Zip Water UK
Good morning Nathan,
I hope you're well,
Thank you for this brilliant review!
I'm very glad to hear that our engineer Luke was polite and efficient on his visit! I will make sure that this is passed onto his manager!
Kind regards,
Bradley
Very efficient booking process and…
Very efficient booking process and excellent engineer
27 de abril de 2026
Respuesta de Zip Water UK
Good morning Carolyn,
I hope you're well,
Thank you for this great review!
I'm glad that our booking process was straight forward, and that the engineer who attended Andrew provided the excellent service that we aim to deliver!
I will make sure your feedback is passed onto the relevant team!
Kind regards,
Bradley
Callum was on time
Callum was on time, very polite and professional. Diagnosed and fixed the problem with my tap within 15 minutes.
Excellent service.
1 de mayo de 2026
Respuesta de Zip Water UK
Good morning Ricky,
I hope you're well,
Thank you for this brilliant review about our engineer Callum!
It sounds as though Callum delivered and exceptional level of customer service, which is what we always aim to provide!
I will make sure these comments are passed back to his manager!
Kind regards,
Bradley
David
David, (engineer) went over and beyond his tasks to help us out with a large issue.
We cant thank David enough!
30 de abril de 2026
Respuesta de Zip Water UK
Good afternoon Bryce,
I hope you're well,
Thank you for this fantastic review about our engineer David!
I'm very proud to hear that he provided the outstanding level of service we aim to deliver!
I will make sure this gets back to him and his manager!
Kind regards,
Bradley
Engineer arrived on time was polite and…
Engineer arrived on time was polite and helpful.
29 de abril de 2026
Respuesta de Zip Water UK
Good afternoon Eleanor,
I hope you're well,
Thank you for this great review!
I'm glad that our engineer Charlie was punctual, polite and helpful on his visit. I will make sure this gets passed onto him and his manager!
Kind regards,
Bradley
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