The appointed engineer arrived on time and was fully equiped to complete the repair to our boiling tap. The engineer was very plesant and effecient in his duties.He was very respectful of our situati... Ver más
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Consulta las opiniones de los clientes
The gas for the sparkling water had run out, which was due to the setting being set too high and caused the bottle to empty too earlier. I shared this with customer service and sent us replacement bo... Ver más
La empresa ha respondido
Customer services were helpful talking us thru 1st fix when we called, then made prompt appointment for someone to attend. Technician came as agreed & sorted issue.
La empresa ha respondido
Everyone I dealt with was very polite, friendly and professional from the initial advisor I spoke to through to Gary, the engineer who carried out the work. I would give that element of the service 10... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Zip Water are creators of the world's most advanced drinking water solutions. Founded in Australia in 1947 (and operating in the UK from our Dereham base since 1991), we are now in over 70 countries around the world and millions of people use Zip Water systems – both drinking and hot water – in homes, workplaces, hospitals, schools and industrial buildings. We have been perfecting our product range for over 70 years; utilising the latest in technology and design. As well as our innovative range of filtered boiling, chilled and sparkling drinking water systems, we also offer a range of hot water solutions for a variety of applications and we are the recognised market leaders in our field. Our high performing product ranges have been designed with longevity in mind. With only the highest quality, most robust products tested to rigorous manufacturing standards, our customers trust in the durability of every single system produced. We are backed by numerous third-party accreditations, including WRAS and other essential building standards, demonstrating our ethos as a trusted brand across the globe. We work with some amazing businesses around the UK & Ireland – the NHS, Marks & Spencer, ITV and Cala Homes, plus many, many more and we set the pace in time saving, energy efficient, water conserving and user safe technology; constantly innovating to our customers feedback and requirements. Because of this, our business has grown exponentially over the years, both organically and through acquisition. Instanta branded boilers are also available through Zip Water and we are now part of Culligan Group - a US based worldwide leader in water treatment solutions, making us a truly global solution for all water requirements. We have consistently employed over 250 people in the last 5 years and have over 95 directly employed technicians and engineers in our HydroCare team giving us the largest support network in our industry.
Información de contacto
Norfolk, Reino Unido
- 0345 6 005 005
- specify.zipwater.co.uk
4,6
Excelente
2 mil opiniones
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Brilliant from start to finish
Brilliant from start to finish. Came on time, expert service, lovely people and explained everything. Totally recommend!
20 de abril de 2026
Respuesta de Zip Water UK
Good morning Hannah,
I hope you're well,
Thank you for this great review!
This is precisely the level of service that we aim to deliver to all of our customers, so I'm very proud that we made such a great impression!
I will make sure the feedback is passed onto the relevant teams!
Kind regards,
Bradley
Engineer arrived on time
Engineer arrived on time! order was efficiently processed.
29 de abril de 2026
Respuesta de Zip Water UK
Good morning,
I hope you're well,
Thank you for this brilliant review about our engineer!
I'm glad that he was punctual, and the order you made was completed efficiently!
I will make sure this feedback is passed onto the relevant teams!
Kind regards,
Bradley
Engineer "Luke" top bloke
Engineer "Luke" top bloke - nothing any mither
many thanks
21 de abril de 2026
Respuesta de Zip Water UK
Good morning Chris,
I hope you're well,
Thank you for this brilliant review for our engineer Luke!
I will ensure that his is passed onto him and his manager!
Kind regards,
Bradley
Always great service.
21 de abril de 2026
Respuesta de Zip Water UK
Good morning Sonia,
I hope you're well,
Thank you for this great review!
I'm glad that we have consistently delivered a great level of service, and we will aim to keep this up moving forwards!
Kind regards,
Bradley
Engineer did not turn up
Engineer did not turn up. Had to chase to find out why. Was told he was on another job in Derby. Another person told me that the water heater had not been ordered so having to order one!
Good job we have a kettle.
Still waiting for a date!!!
20 de abril de 2026
Respuesta de Zip Water UK
Good morning Karen,
I hope you're well,
Firstly I do apologise for the delays with getting our engineer to replace the product. It seems there was an administrative error which meant the order had not been processed yet.
I can see that our team have now contact you and provided an attendance date.
Once again, I do apologise for the time it has taken to resolve this.
Kind regards,
Bradley
A great Experience
Communication was great, easy to organise a visit and the engineer was very knowledgable and did the job efficiently!
16 de abril de 2026
Respuesta de Zip Water UK
Hi Sarah,
I hope you're well,
Thank you for this great review about our service team and our engineer James, I'm very glad that we could provide the great level of customer care that we set out to deliver! I will make sure your comments are passed onto the relevant team leaders!
Kind regards,
Bradley
Poor correspondance.
I recieved a quotation for an under counter water boiler but this was for supply only. Have tried contacting now a number of times as I require a quote for installation also. This has been over two weeks now and no-one has responded.
30 de abril de 2026
Respuesta de Zip Water UK
Good afternoon Andy,
I hope you're well,
I do apologise for the delays with getting this quote amended, looking at our system and speaking wit out team I cannot see that we received any emails to amend this. Nevertheless, I have sent a request over to our Sales team to get this reissued, this will be with you by close of business tomorrow.
Kind regards,
Bradley
The engineer actual took the time to…
The engineer actual took the time to explain the Zip tap and what to look for when a service is due or Co2 needs changing.
27 de abril de 2026
Respuesta de Zip Water UK
Good afternoon Ms Newsome,
I hope you're well,
Thank you for this brilliant review!
It's great to hear that our engineer Gary took the time to deliver the attentive level of care that we aim to provide to our customers! I will make sure this is passed onto him and his manager!
Kind regards,
Bradley
The engineer who came on 8th April…
The engineer who came on 8th April broke a part. He did not notice. The tap leaked causing extensive damage. The second engineer who came on 27th April replaced the part photographed the damage and said he would report it. We have not heard anything since.
8 de abril de 2026
Respuesta de Zip Water UK
Good morning Sandra,
I hope you're well,
I do apologise for the delays with getting a resolution for this issue.
I can confirm that the area manager, Paul, will be contacting you today to resolve this.
Kind regards,
Bradley
Andrew service rep knowledgeable and…
Andrew service rep knowledgeable and pleasant and tidy
31 de marzo de 2026
Opinión espontánea
Respuesta de Zip Water UK
Good morning Richard,
I hope you're well,
Thank you for this brilliant review!
I'm glad to hear that Andrew provided the professional service that we aim to provide! I will make sure this is passed onto him and his manager!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Kirti,
I hope you're well,
Thank you for this great review!
I'm glad to hear that we were helpful and efficient in our most recent interaction! I will make sure that our staff are recognised for their hard work!
Kind regards,
Bradley
Professional and polite
23 de abril de 2026
Respuesta de Zip Water UK
Good morning David,
I hope you're well,
Thank you for this fantastic review!
I'm glad to hear that we could provide you with the professional and polite service that we aim to deliver!
We will continue to meet this standard of service!
Kind regards,
Bradley
Service engineer that wants to give great service as opposed to a quick getaway.
Upfront communication and excellent, diligent service engineer. Michael ensured the job was done correctly as opposed to done quickly.
Even replaced the shelf on completion
27 de abril de 2026
Opinión espontánea
Respuesta de Zip Water UK
Good morning Graham,
I hope you're well,
Firstly, thank you for this brilliant review!
I'm very product to hear that Michael delivered the outstanding level of service that we expect of our engineers, I will make sure this is fed back to his manager!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good afternoon Michael,
I hope you're well,
Thank you very much for this brilliant feedback.
I'm glad that we could provide you with a good service overall, and we will keep working to change this to great service!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning,
I hope you're well,
Thankyou for this brilliant review!
I'm glad that our engineer could deliver the punctual service we aim to provide, I will make sure this gets passed back to their manager!
Kind regards,
Bradley
Knowledgeable engineer
Knowledgeable engineer, identified the fault with the unit immediately and resolved the problem.
15 de abril de 2026
Respuesta de Zip Water UK
Good morning Tony,
I hope you're well,
Thank you for your great review!
I can see that this was one of our subcontractors, Catershield, that attended. I will make sure this feedback gets passed onto them to praise their engineer!
Kind regards,
Bradley
Respuesta de Zip Water UK
Good morning Anne-Marie,
I hope you're well,
Thank you for this great review!
I'm glad to hear that you always have such a positive experience with our engineer Scott, I will make sure this gets passed back to his manager!
Kind regards,
Bradley
The machine was replaced
The machine was replaced, and the old, damaged unit was left for collection the following day. Unfortunately, the collection was delayed by nearly two weeks. While the first engineer refused to take the machine before I could even speak with him, a second, more helpful engineer arrived the following day and successfully removed it.
3 de abril de 2026
Respuesta de Zip Water UK
Good morning Adrian,
I hope you're well,
Thank you for taking the time to provide us with this feedback!
I do apologise for the delays with the collection. I will ensure this is reviewed as we do not wish to cause these sort of delays or issues.
Thank you for your patience in this matter, I'm glad that we were able to resolve this in the end.
Kind regards,
Bradley
Very helpful and friendly over the…
Very helpful and friendly over the phone, got an appointment booked, engineer prompt, efficient and issue resolved.
11 de abril de 2026
Respuesta de Zip Water UK
Good morning Fay,
I hope you're well,
Thank you for this fantastic feedback!
I'm very glad to hear that our team were helpful and friendly, and everything was dealt with in an efficient manner! I will make sure this is passed back to our team!
Kind regards,
Bradley
Great company and services
The company communicated that my boiler was due its service. Booking a service was straight forward and I was kept up to date re the visit.
On the day of the service the engineer made contact with me with his arrival time.
The service itself was very thorough.
During the invoicing process I mistakenly over paid. I contacted the company and was repaid within weeks.
10 de abril de 2026
Respuesta de Zip Water UK
Good morning Peter,
I hope you're well,
Thank you for this great review!
I'm very glad to hear that the service booking was communicated effectively and the job itself was thorough and to the standard we expect. And also that our accounts team resoled the issue with the overpayment efficiently.
As always, we will aim to keep up this level of service, and hope that we can continue to serve you to the best of our ability!
Kind regards,
Bradley
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