Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... Ver más

Valorada con 1 estrellas sobre 5

I purchased the Phoenix Stainless Steel 6L with Fluoride & Smart Carbon Filter, and while the product itself is great, my experience with Tanstella’s customer service has been extremely frustrating... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... Ver más

Valorada con 3 estrellas sobre 5

Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... Ver más

Información sobre la empresa

  1. Tienda de muebles para dormitorio

Sobre Tanstella

Escrito por la empresa

Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.

We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.

Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.


Información de contacto

3,3

Medio

TrustScore: 3.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que solicite reseñas

Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas

Ha contestado el 55% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

We purchased two bedside tables

We purchased two bedside tables. It took an engineer 4 hours to assemble one. We wished to return the unopened carton of the other one and waited ages for response. They refused to refund the money for the unopened one, didn't reply to numerous emails. Finally we will take action through legal resources to claim our money back. I will never buy anything from this company again.

Jan Hayes

16 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

AVOID BY ANY MEANS

AVOID BY ANY MEANS.
I PURCHASED A 3 SEATER SWING AND RECEIVED 2 SEATER AND THE QUALITY IS DESPICABLE.
THEY BLAME THE SUPPLIER BUT THEY ARE SELLING THE PRODUCT...RIDICULOUS.
STAY AWAY FROM TANSTELLA IS A SCAM ONLINE SHOP.

4 de enero de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

I had purchased three products more…

I had purchased three products more than two weeks ago and until now it haven’t been delivered yet, I emailed them but no reply and you could not even call them and the tracker seems not accurate.I’m thinking this site might be a scam or not legit at all because there is no one to communicate with and know the update of the product that you paid for.

20 de enero de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Thank you

Thank you. Not opened as yet because it will be a birthday present now as didn't come in time for Christmas. Great company to deal with.

19 de diciembre de 2024
Valorada con 2 estrellas sobre 5

Ordered a 'Heavy Duty BBQ'

Recieved refund after a long back and forth, the below review still stands.
Ordered a 'Heavy Duty BBQ' from their site during the sales.
Received the product with a damaged panel. The product itself was super flimsy and thin, like a cheap flatpack BBQ.
I asked for a full refund straight away, as I genuinely was disappointed with the product even if it were fully intact.
They replied with an offer to exchange the part without even acknowledging that I asked for a refund.
I sent another super nice email explaining that I wanted to return the item, that I had folded it neatly back into the box and have not heard back. It's been 4 days.
Called them today, but conveniently 'our phone lines are getting upgraded'.
Tanstella is a scam, their items are poor quality and they will not refund you.

11 de diciembre de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

You can find my missing part to my…

You can find my missing part to my order being the umbrella i emailed 5 times and only received a response once I stated yesterday that I will post this site is a scam! No response from the transport company your consent said yesterday that the delivery will be soon really! Why wasn’t both parts delivered together! I think I’m being stringed along here why don’t you have a phone number to call! As mentioned either deliver what I ordered or give me a refund as I won’t let this go!

18 de noviembre de 2024
Logotipo de Tanstella

Respuesta de Tanstella

Hi Michael, thank you for your feedback. We can understand your frustration and confusion when 2 parcels were delivered at different times.

However, we did dispatch the item promptly with a tracking number sent to you, and you can see there are 2 parcels on the tracking website.

We apologize for the reply delay due to the increased volume of inquiries in our system.

We can see the item was delivered this morning, so we hope everything is good now.

It would be much appreciated if you can update the rating for us.

Valorada con 1 estrellas sobre 5

The greenhouse I purchased was very…Unfit for purpose

The greenhouse I purchased was very fiddly to assemble and to frail to stay in tact even when all of the panels were installed. The spring clips really let me down, as the polycarbonate flexed the clips sprang out and the panels came off in a light wind. Your product is not robust enough

22 de octubre de 2024
Valorada con 5 estrellas sobre 5

An easy refund

On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Friday 8th November 2024 I cancelled it for a refund due to it not having a tablet holder so it was extremely nice of them to do the refund since it was my first purchase without charging me the restocking fee.

8 de noviembre de 2024
Opinión espontánea

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