Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... Ver más
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Consulta las opiniones de los clientes
I purchased the Phoenix Stainless Steel 6L with Fluoride & Smart Carbon Filter, and while the product itself is great, my experience with Tanstella’s customer service has been extremely frustrating... Ver más
La empresa ha respondido
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... Ver más
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... Ver más
Información sobre la empresa
Sobre Tanstella
Escrito por la empresa
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Información de contacto
Dandenong North, 3175, Melbourne, Australia
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 55% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Quick response and great communication
Quick response and great communication. Speedy delivery of what looks like a quality product. I can't wait to see how it goes in my boat.
Very happy with a fast delivery and…
Very happy with a fast delivery and tracking
Good quality as described
Thank you
The product I bought is excellent
The product I bought is excellent, easy to assemble, received it within 8 days in a regional city . I am very happy with my umbrella base.
We purchased two bedside tables
We purchased two bedside tables. It took an engineer 4 hours to assemble one. We wished to return the unopened carton of the other one and waited ages for response. They refused to refund the money for the unopened one, didn't reply to numerous emails. Finally we will take action through legal resources to claim our money back. I will never buy anything from this company again.
Jan Hayes
AVOID BY ANY MEANS
AVOID BY ANY MEANS.
I PURCHASED A 3 SEATER SWING AND RECEIVED 2 SEATER AND THE QUALITY IS DESPICABLE.
THEY BLAME THE SUPPLIER BUT THEY ARE SELLING THE PRODUCT...RIDICULOUS.
STAY AWAY FROM TANSTELLA IS A SCAM ONLINE SHOP.
I had purchased three products more…
I had purchased three products more than two weeks ago and until now it haven’t been delivered yet, I emailed them but no reply and you could not even call them and the tracker seems not accurate.I’m thinking this site might be a scam or not legit at all because there is no one to communicate with and know the update of the product that you paid for.
Thank you
Thank you. Not opened as yet because it will be a birthday present now as didn't come in time for Christmas. Great company to deal with.
Proquality productduct
Product delivered as shown on line and quickly delivered.
Quality and packaging good
Ordered a 'Heavy Duty BBQ'
Recieved refund after a long back and forth, the below review still stands.
Ordered a 'Heavy Duty BBQ' from their site during the sales.
Received the product with a damaged panel. The product itself was super flimsy and thin, like a cheap flatpack BBQ.
I asked for a full refund straight away, as I genuinely was disappointed with the product even if it were fully intact.
They replied with an offer to exchange the part without even acknowledging that I asked for a refund.
I sent another super nice email explaining that I wanted to return the item, that I had folded it neatly back into the box and have not heard back. It's been 4 days.
Called them today, but conveniently 'our phone lines are getting upgraded'.
Tanstella is a scam, their items are poor quality and they will not refund you.
Awnings arrived promptly and without…
Awnings arrived promptly and without any damage.
You can find my missing part to my…
You can find my missing part to my order being the umbrella i emailed 5 times and only received a response once I stated yesterday that I will post this site is a scam! No response from the transport company your consent said yesterday that the delivery will be soon really! Why wasn’t both parts delivered together! I think I’m being stringed along here why don’t you have a phone number to call! As mentioned either deliver what I ordered or give me a refund as I won’t let this go!

Respuesta de Tanstella
The greenhouse I purchased was very…Unfit for purpose
The greenhouse I purchased was very fiddly to assemble and to frail to stay in tact even when all of the panels were installed. The spring clips really let me down, as the polycarbonate flexed the clips sprang out and the panels came off in a light wind. Your product is not robust enough
An easy refund
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Friday 8th November 2024 I cancelled it for a refund due to it not having a tablet holder so it was extremely nice of them to do the refund since it was my first purchase without charging me the restocking fee.
Didn't take long to arrive
Didn't take long to arrive, delivered to the door. Thank you
Well made
The whole awning is made very well and will be buying again. Happy with the outcome now put up.
I ordered and paid for my purchase on…
I ordered and paid for my purchase on the 20th of October
I still have not received my package. I am very dissatisfied
Received my order day earlier as it was…
Received my order day earlier as it was expected. Many thanks. Daniela
Good product and fast delivery.
Good quality raised garden bed, good customer service and prompt delivery without excess delivery costs. Very happy with my purchase. Thank you.
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