Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... Ver más
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Consulta las opiniones de los clientes
I purchased the Phoenix Stainless Steel 6L with Fluoride & Smart Carbon Filter, and while the product itself is great, my experience with Tanstella’s customer service has been extremely frustrating... Ver más
La empresa ha respondido
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... Ver más
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... Ver más
Información sobre la empresa
Sobre Tanstella
Escrito por la empresa
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Información de contacto
Dandenong North, 3175, Melbourne, Australia
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3,3
Medio
1 mil opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 55% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
I have not received this table yet !
I have not received this table yet !
It’s been a long time
16 de febrero de 2024
Respuesta de Tanstella
Hi Yvonne, thank you for your feedback.
Please kindly follow the tracking number we sent to your email to directly contact the courier for redelivery option.
There is an issue with the given shipping address that confused the local driver. Your parcel has been held at the depot for almost 2 weeks.
Please act immediately to avoid the item being returned to us.
You can also contact us at info@tanstella.com.au if you need further assistance.
Regards
Tanstella
Very well made and easy to put together
Very well made and easy to put together
16 de febrero de 2024
Unsatisfactory Experience
Have, TWICE PREVIOUSLY, contacted your business about a parcel that was not delivered. No one contacted me about the delivery and it was returned to sender. I Want to speak to a human.
What is your phone number?
Glen Price
0429169676
5 de febrero de 2024
Respuesta de Tanstella
Hi Glen,
Thank you for letting us know about the issue.
Please be advised that we have sent you the shipping notification email via your email, so you can follow up with the delivery status directly with the courier.
It looks like the local driver was unable to locate your address, and the parcel was left at Toowomba Depot for 2 weeks, then it was returned to sender.
We will check with the courier and inform you shortly.
For any inquiry, please contact us at info@tanstella.com.au.
Regards,
Tanstella
Very good service
Very good service, fast delivery, great product. Quality as described..
6 de febrero de 2024
I had to order another greenhouse as my previous one just disintegrated.
I had to order another greenhouse as the previous one just disintegrated, however I was really pleased with the delivery time, arrived quite quickly.
4 de febrero de 2024
Easy buy came quickly
15 de enero de 2024
It is very good
14 de enero de 2024
Good product
14 de enero de 2024
I believe the customer service in…
I believe the customer service in Tanstella is awful. Two weeks ago I but the bbq gas grill and still can’t use it. I sent an email twice and called many times but no response.
13 de enero de 2024
Respuesta de Tanstella
Hi Eddy, thank you for your feedback. We apologize that your email seems lost in our system. Could you please forward the email you sent to info@tanstella.com.au again? We will prioritize processing your request.
Beautiful studded bedhead
The bedhead is very beautiful. Fits true to size of a queen bed and well priced. Would recommend. The delivery people however could do a better job, especially in communities.
13 de enero de 2024
Fantastic
Perfect was what it was supposed to be
Easy to put together great price, fast delivery
5 de enero de 2024
Very Satisfied
5 de enero de 2024
I believe its false advertising.
I purchased an awning 1.5mts x 2.5mts thinking i would get 1.5mts coverage, but measuring the item the coverage width was only 1.34mts which left both edges exposed by quiet a bit. The 1.5mts is the external width including the bar & both brackets.
Not happy Jan.
2 de enero de 2024
Great Service
Great Service - Personalized Service - No Hesitation to recommend TANSTELLA.COM.AU
5 STARS Expedient Delivery.
11 de enero de 2024
I thought it was a big commercial bain…
I thought it was a big commercial bain marie when I assembled it but it was a bit small for my liking and what I wanted to use it for
8 de enero de 2024
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