Easy to assemble - amazingly the predrilled holes always aligned 97.5% of the time. The instructions were useful though not always thorough as some (minor) steps were missing so be aware. Assembled by... Ver más
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Consulta las opiniones de los clientes
I purchased the Phoenix Stainless Steel 6L with Fluoride & Smart Carbon Filter, and while the product itself is great, my experience with Tanstella’s customer service has been extremely frustrating... Ver más
La empresa ha respondido
On Tuesday 5th November 2024 I purchased an Electric Treadmill 400mm Incline, LCD Display, 12 Programs - Everfit for $457.42 so I could keep fit and lose weight in the comfort of my own home. On Frida... Ver más
Delivery was too late than what was declared at the time of purchase. Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to pr... Ver más
Información sobre la empresa
Sobre Tanstella
Escrito por la empresa
Tanstella is a Melbourne-based online department stores with various products from Home Furniture, Toys, Kids, Gardens, Appliances and Commercial Tools.
We offer free-delivery to Melbourne, Sydney, Perth, Adelaide, Canberra, and most Australian metropolitan areas.
Afterpay, Laybuy, Humm, Paypal and other major credit cards are accepted.
Información de contacto
Dandenong North, 3175, Melbourne, Australia
- 03 9000 0168
- info@tanstella.com.au
- tanstella.com.au
3,3
Medio
1 mil opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 55% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
useless as tits on a bull no tracking…
useless as tits on a bull no tracking number you ask and no reply..i want my bloody tacking number or im contacting the right people to get a refund
19 de enero de 2024
Opinión espontánea
Respuesta de Tanstella
Thank you so much for the positive review, Andrew! It was a pleasure serving you and we are glad to hear that you had a great experience with Tanstella. We look forward to your next visit and appreciate your support. Thank you again for choosing Tanstella, and have a wonderful day!
Respuesta de Tanstella
Thank you for taking the time to leave a review, David. We're so happy to hear that you were impressed with our service! Providing excellent customer service is one of our main priorities and we're glad to know we succeeded in meeting your expectations. It was a pleasure serving you and we hope to have the opportunity to do so again in the future! Thank you for choosing Tanstella.
Respuesta de Tanstella
Hi Nick,
Thank you for taking the time to leave a review about your recent purchase. We are sorry to hear that you experienced slow delivery with our company.
Upon further investigation, we found that your order was actually delivered within a week, which is our standard delivery time. It seems there may have been some confusion with the retailer you left your review for.
We take pride in providing efficient and timely delivery services to all of our customers. We kindly request that you double check the retailer before leaving a review in the future, as it may reflect negatively on our brand and service unfairly.
Thank you again for bringing this to our attention and we hope to continue serving you in the future.
Best regards,
Tanstella
The order arrived fairly quickly it…yes
The order arrived fairly quickly it took a while to put together because of the plastic wrap. Very happy with the price
2 de enero de 2024
Arrived in time for my son's birthday…
Arrived in time for my son's birthday he loves it I was a bit confused with the package then I realized it had been vacuum shrunk
31 de diciembre de 2023
A few days late because of Xmas
A few days late because of Xmas, purchased for a friends birthday and she loves it 🥰💐
20 de diciembre de 2023
Fantastic prices exactly what I wanted…
Fantastic prices exactly what I wanted and prompt delivery a pleasure to do,business with
29 de diciembre de 2023
Sprayer arrived as per delivery date…
Sprayer arrived as per delivery date and as described.
Happy with the service
26 de diciembre de 2023
Haven’t received the goods yet?
26 de diciembre de 2023
Took longer than stated to arrive
Took longer than stated to arrive, first item never arrived.
19 de noviembre de 2023
One of the corner support legs has not…
One of the corner support legs has not been welded properly and there for not connected and loose beams on it.
18 de diciembre de 2023
Product and Delivery
Delivery was too late than what was declared at the time of purchase.
Product is excellent but more pricey than other companies offering the same product. I still opted to get fr Tanstella due to promised delivery date which was before Christmas. Unfortunately, it arrived 5 days after New Year.
17 de diciembre de 2023
Great team
Taking and sending orders and I was a bit of a pain in the ass cancelling and re ordering and keeping in touch you guys did it no worries at all. Appreciate it very much thanks heaps.
17 de diciembre de 2023
I wanted to buy another but this one is…
I wanted to buy another but this one is faulty
17 de diciembre de 2023
the instahut awnings
the instahut awnings, one fantastic product , service, delivery and price.
17 de diciembre de 2023
Missing pieces of tubes for the…
Missing pieces of tubes for the frame,so now what ,,,and zipper was faulty but fixed that,
13 de diciembre de 2023
Still haven’t received the king bed…
Still haven’t received the king bed base I ordered on the 9/12/23
11 de diciembre de 2023
Respuesta de Tanstella
Hi Tracey,
Thank you for your feedback.
Please accept our apology for the inconvenience, due to the overload of our couriers during the peak season.
Regards,
Tanstella
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