Vodacom Opiniones 

I have been with vodacom for 10 years I guess they really don't care about there contracts or people who have been there for long I have to get spam from the company I already sunlbscrive and pay every month wonderful and useless service and options. By the by network has been getting worse as I hardly get signel near where I use to.

I have been a loyal customer since 2000 and currently have five contracts with this company. Recently, I discovered several discrepancies in my account. I discussed these issues at length with a representative who assured me that an investigation would be launched and that I would receive a credit for the inconvenience I experienced. However, I have since called back three times and have been given the runaround. When I send an email, I receive a scripted response. As I mentioned to the representative I initially spoke with, I feel like I am being scammed by this organization. It is unacceptable, and I am prepared to take this further. Clearly, "Customer Care" is just a title with no real meaning.

Disappointing Experience with Back Orders at Vodacom

I am extremely disappointed with the service I have received from Vodacom regarding my recent order.

After placing my order, I was later informed that the item is on back order. What is frustrating is the lack of clear communication and transparency about how long the delay will take. As a customer, I expect to be informed upfront if a product is not readily available, rather than finding out after committing to the purchase.

The delays have caused major inconvenience, especially since there has been little to no proactive updates from Vodacom. I’ve had to follow up multiple times just to get basic information, which should not be the case.

Vodacom is known for being one of the leading service providers, but this experience does not reflect that standard. Better stock management and communication with customers are needed to avoid situations like this.

I hope Vodacom improves its processes to ensure customers are properly informed and not left waiting indefinitely without clarity.

I honestly don’t know whether to laugh or lose my mind at this point.

I’ve been waiting 3 weeks for my fibre installation, and somehow Vodacom manages to close my ticket every single time claiming it’s been “installed” — when in reality, the job is completely incomplete.

How do you mark something as done when it clearly isn’t? No communication, no accountability, and no sense of urgency. I’ve had to follow up over and over again, only to be met with the same recycled response and zero actual progress.

This is beyond poor service — it’s outright misleading. Closing tickets to make it look like work is being done while the customer is still sitting without fibre is unacceptable.

At this point, I’ve wasted weeks of my time chasing something that should have been sorted in a few days. If this is the level of service before installation is even complete, I can’t imagine what support will be like after.

Absolutely disappointing

Literally the worse Isp I have ever had. One week it works perfectly fine then next week it stops working. Like what is the point of having a service that you can't provide. If someone sells you a laptop and says for a whole week every month the laptop won't work, are you going to buy it? They should just stick to there contracts and stoo waiting people's time.

I am dissatisfied with this service provider Vodacom since i opened an account with them i have been having issues every new month. I would advise people not to take contracts with them especially online. I am so frustrated with their service

What an insult this network is, they messed up my contract and now can't revert or even have the decency to fix it. Now they bill me more and they have the worst trust index of them all!!!

THIS NETWORK SHOULD JUST CLOSE IT'S DOORS!!!!

Absolutely horrible, u want some 5g service using Vodacom? That will never happen in your life. Vodacom has one of the most horrible signal in all of services. Never choose Vodacom as a wifi or data because if u are stranded one day I'm telling you know Vodacom signal will not be with you.

Terrible service , their manager Mathapelo Smith has terrible service. Vodacom actually encourages you to go to the Ombudsman.

Purchased 2 phones. 1 phone had problems with the charging from day 1. Took the phone in. Over a month in for repairs and thrn thry say i damaged the phone so i must pay for the repairs. To all south africans - be very careful. Vodacom is useless, pathetic and a bunch of crooks. Stay away from them. Once the contract is signed, you shit in their eyes

Day 22 in March 2026 and Day 14 of this current episode of no Vodacom fibre service in my home.

3rd time Vodacom called to say they were coming to resolve the issue and 3rd time they did not come. 3rd time I waited for them all day.

This is the service standard that Vodacom offers in 2026.
Be careful trusting Vodacom with providing your fibre services.
You will regret like I am.

SR260318-139484

InStore branch wont let me return my contract phone I purchased 2 days ago , as it's not "faulty" however the terms and conditions say I can return a phone within 14 days if its undamaged etc, I'm just incredibly disappointed. ive been a consumer for years and when I need help im told sorry we can , yet your T & C says otherwise , I will never take out another contact with you guys

Yes actually you can please let me know why vodacom billed my son Christopher Garcia R1500 for data after his contract ended and didn't advise him and then he gets blacklisted. We lost a flat due to Vodacoms illegal charges. Your legal department is useless. I'm canceling my number with vodacom and putting this all over social media.

Vodacom is sly ,devious ,underhand and I would say avoid at all costs .
Created a recurring Power plan without my knowledge on my phone . On an E travel sim - With added funeral cover at an extra cost of R 59 per month .
I am a tourist and do not live in SA . Why would I sign up for a funeral cover in a foreign country- unless of course they know something I don’t know! They make it impossible to cancel this un asked for recurring cost- and I am now in the process of taking matters further with the ombudsman ICASA .
I would say, avoid go anywhere else.

Vodacom has got this tendency of crediting people less than what you bought, me...twice R15 whatsapp data 500mb and I got 350mb.

Again today, all network data R10=500mb they gave me 350mb again. Please guys check your balance when buying VODACOM data or anything

I paid my contract to the last day and when I called vodacom to put in a cancellation, the lady put it for an upgrade and now they are charging me for that upgrade, this affected my credit record badly. When I call them, the number does not exist on contract list because when I spoke to Thapelo who was very helpful, he did what I actually asked. Now I am due to pay lots of money because this vidacom lady decided to put my contract on upgrade since I rejected the offer she gave me. So easy to take a contract but its a hassle to close it. They are at a point of blacklisting me and yet they are at fault.

Keep on suspending account but it's paid via debit order very disappointing 😞

Vodacom network is bad in fact you cannot make a call or use Google since Sunday until today in Dundee and it was a same thing two weeks ago. I did try to repost it and they told me that someone will call me and they were using my Telkom to contact me and the person will talk for a while and tell me he will call again and soon as he drop off I will receive a message to say I was not reachable. Dundee is a town and we can go days without a network, imagine people from the village and their experience with Vodacom. They are expensive, arrogant yet their service is worse than poor.

Fibre down for 8 hours now and again have to wait 24 to 48 hours for somebody to maybe try and sort it out. I suppose Vodacom is just as tired of my complaints as I am of them. Sadly in my complex there is no choice.

Vodacom South Africa are a bunch of thieves. I had a contract and requested cancellation. They sent me the forms and settlement figure which was R400 less than the full contract. I wasn't happy but accepted it, paid the money, filled in the forms and sent it to them. Then they handed me over to lawyers for the remaining R400. I sent these lawyers all the paperwork but kept on getting demand letters. Next thing I know Vodacom put a debit order with my bank and just took the money out of my account and now I had to pay lawyer fees. THIEVES!!!! How my bank allowed that is a different story.