Vodacom Opiniones 

Worst fiber service provider. They simply do not do their jobs. I have been struggling for 2 months to cancel my line. Every time its a different service request that must wait 24-48. 0 starts stay away.

Please avoid Vodacom at all costs , fiber and cellular , the staff are happy and helpful to sign you up to a contract, howere once its a signed deal they stop giving a a damn and from that point they really couldn't care at all.

The call centre's are staffed by useless , incompetent people, the automatic AI system is hopeless , customer care emails are automatically replied to with a donotreply response and no further contact is offered.

SR numbers are given and they mean nothing, when you try and follow up a new one is created and the the previous one closed, staff make promises over the recorded calls , when the promises aren't fulfilled and copies of the calls are requested, you get told that a court needs to order the recordings.

Save yourself tons of hassles and AVOID Vodacom for the love of your sanity.

The staff at Vodacom Houtbay is utterly clueless and rude.
No feedback on related account issues, I never experienced such bad customer service.! Never again one step in that sure, manageress is utterly incompetent.

I took a R300 sim only deal with Vodacom but ever since I started paying I pay the R308 for the contract and something extra now the posed a extra R101 and they say it's for return transaction I am fed up. I wanna cancel and go to Telkom

I paid for Fibre service in December 2025, January 2026 and February 2026, and I had no service and no use of my Fibre line. I contacted as far as the CEO and no one attempted to fix my line or contacted me back. Vodacom fibre is the worst I ever had I am absolutely disgruntled and very disappointed because I paid for absolutely nothing. Sorry but Vodacom became a ******* network. I do not recommend!

It’s like ever since I took a contract with Vodacom every week I’m having to find myself calling their technical department because there’s constantly issues and lag, mind you I pay R699 every month for 5G WiFi that doesn’t even reach my bedroom and I stay in a tiny apartment. Honestly avoid at all cost

I am writing to express my profound dissatisfaction with the service I have received from Vodacom.

My contract concluded in September 2025. I was not informed that it would subsequently transition to a month-to-month arrangement. Following this, I received a bill for R1207, which was settled on the 26th of this month. Prior to this, I visited Vodacom stores to request a cancellation but did not receive assistance. Today, from 2:30 PM until 5:00 PM, I was engaged in calls attempting to cancel the contract, during which the representatives primarily focused on upselling or upgrading services. Subsequently, I explicitly stated my desire to cancel the contract. The representative then directed me to another department. Upon contacting that department, I was informed that the previous representative had initiated an upgrade request, thereby preventing the processing of my cancellation.

I am extremely dissatisfied and frustrated by this situation. As I have recently been retrenched, I am unable to incur any further expenses with Vodacom. Therefore, I urgently request assistance with the cancellation of this contract. Furthermore, I require clarification regarding the individual who authorized an order that I did not request. I expect this matter to be resolved with immediate priority.

I'm very happy to report that I received very good service today at the Garden Route Mall Vodacom branch.

A product I recently purchased wasn't working as intended and without hesitation or kickback, they replaced it for me.

Complaint: Vodacom Exploiting Elderly Customers

I am outraged by Vodacom’s unethical call centre practices that deliberately target vulnerable elderly people. My mother, who struggles with cognitive issues, has been pressured into taking out more than five contracts she does not need, understand, or use. This is exploitation, pure and simple.

I have repeatedly contacted Vodacom, asking them to remove her from their calling list and to flag her account so she is protected from further predatory sales. Despite these requests, Vodacom continues to call her. I have also written to Vodacom directly, but they have ignored my appeals.

This is not just poor service — it is exploitation of the elderly for profit. Vodacom is failing in its duty of care to protect vulnerable customers, and instead is taking advantage of them.

I demand immediate action:
- Cancel all unnecessary contracts signed under these circumstances.
- Flag her account permanently to stop further calls.
- Provide a formal response acknowledging this issue and outlining steps Vodacom will take to protect elderly customers from predatory sales tactics.

Vodacom’s silence and inaction are unacceptable. Elderly people deserve protection, dignity, and respect — not to be treated as easy targets for profit.

We ordered fiber from vodacom on 2 February 2026. The router was delivered to us within a couple of days and we were contacted by openserve on 4 February and they requested that we supplied them with the proof of address where we wanted the installation done. They send an email on the same day and we replied with the lease agreement and relative paperwork they requested. After this, the long wait started and there were no further communication from either one of them. During this time we've called vodacom on four different occasions and send emails only to be told that we had to wait patiently for 7 to 14 working days. Today 23 February 2026 I called them again since the time they had to install it had passed, only to learn that our order for the installation was only submitted TODAY and that there was an additional problem since there wasnt actually any service by openserve in the area that we requested. I dont want to give the exact address here but will say that it's between 1180 to 1220 Ben Swart St, Moregloed, Pretoria. Now first of all I cant believe that there is no service in Ben Swart st Pretoria, secondly, and apparently, openserve cannot detect this address on their maps, which must be a lie since this is a old street in Pretoria and houses has been there for decades. Dont know what kind of useless map system their using! I was on the line with vodacom for 1 hour and 3 minutes this morning only to be told that it is not their fault that there is no service in that area and that we will have to wait and additional 6 to 8 weeks for them to install service there! But if you go on to vodacom's fiber website and enter the exact address there it shows that there is service! Obviously after freaking out we were eventually promised that the the lady who did the original sale order would contact us and that they would arrange a sim card that we can use in the mean time but would cost us R150 more per month and would only be 10 mbps! This call NEVER came and I had to call again just now, freak out again, explain the whole situation AGAIN, and now finally we got an email stating the service request for the sim card has been activated. Also on this email it states "priority level 4-LOW" The agent who helped us was quite rude and unfortunately I freaked out again after learning the the delivery of the sim card could again take anywhere from 3 to 7 WORKING DAYS! Also when this nonsense with the fiber has been sorted out, it is our responsibility to call them to cancel the interim sim card! As things are currently looking it would most probably end up where the fiber would be installed just after the end of the month, meaning that we would have to pay double, for the interim sim card and the fiber for that specific month! I'm VERY VERY VERY unhappy with the POOR service from vodacom and would not recommend them to anyone since customer service is non existent and they make you feel that it is your fault that you ordered something from them that they cant deliver! UNACCEPTABLE!!!!!

I am writing to express my shock and disappointment regarding the service I received at the Vodacom branch at Menlyn Park on the 21st of February 2026. After previously receiving excellent assistance at Incredible Connection in the same mall, I visited Vodacom for help with connecting my smartwatch. Unfortunately, my experience at your store was extremely unpleasant.

After being assisted by a consultant, I was directed to the technical section. Upon arrival, the technician present simply walked away and began disconnecting phones without saying a word to us. I already sensed that he had no intention of assisting when he told his colleague, referring to me, that “she shouldn’t do that to him, no, no, no — no way.”

We then waited at the technical desk while he continued looking at us without offering any assistance. When I eventually approached him to ask whether he would help us, he responded rudely that he had already knocked off (He was still at the store). When I asked why he had not communicated this to us earlier, he dismissively asked what I thought when he walked away.

I left the store feeling shocked by the unprofessional and disrespectful treatment. I have since noticed that this branch has received consistently low customer ratings, which suggests that this may be an ongoing issue that has not been addressed.

This experience falls far below the standard of service expected from Vodacom.

I have owned a Vodacom Wi-Fi router for more than 2 years now. I'm paying for 20 Mbps and have never gone above 10 Mbps. Most of the time, when I check my speed is 5, 2, or less; it even goes to Kbps

I am not surprised that Vodacom has an even lower review rating than Vumatel on Trustpilot (1.4) since both companies work together.. The customer service from either company is unbelievably BAD!

Vodacom is only interested in keeping the corporate fat cats fat and gives a blip about customers.
Contracts ade fraudulent - when you upgrade online and the online system malfunctions to upgrade the incorrect number they won't fix it, even if you report it within the 14 days grace period. Then they .ake promises for 6 weeks whereafter they just tell you "it is now too late to change it according to policy" - when yhey were the ones who screwed up! Then you request a recording and they have some bs about having to send the recording to your nearest vodacom shop like its 1990 and we don't have email or advanced technology, which l, by the way never happens (I drove there and phoned multiple times).
Then you end up payong for 2 red plabs for a tablet that almost uses no data and no minutes sms's, because they are unwilling to switch the contract to the mobile number you have been using for 25 years. Yes, been a member for that long and thus is the service you get. Then when your time comes to upgrade and you want to cancel the customer service operator apologises you so extravagantly and promises "next month you will only pay R50 and so you will save money on your last months that you would have paid". Come next month and the next, you pay R50 on top of the R680 you have been giving them mahala for 2 years. Thus, having to phone them again and hearing them please explain. At least someone competent evetually helps you this time and doesn't make hollow promises.
Now you want to cancel your contract or upgrade your phone and have to navigate the vodacom website that was designed by dinosaur or incompetent tech team that probably had micorsoft word on their CV as prior experie ce, cause oh my word, is this the worst website I have ever encountered. I would have thought that there would have been improvement in the last 10 years, but no..it is just as slow, non user friendly, error giving and most unintelligible website as it was 10 yrs ago. Hance the bugger up with online contract upgrades.
Then to top it off you sign you number away, that is non-optio al, into your contract, and third parties phone you every single freagin day tand try to sell some nonsense product with usually a huge catch - like a modem with 50G (in 2022/3) and promise that the data is transferrable to other devices - you get the product and low and behold, thw transfer limit is 1G 🤣🤣🤣🤣🤣🤣. It takes the 2 weeks to drop it off, and luckily accept the return but takes multiple calls to customer care and months to get them to take it back and reimburse you.

Finally, there is no online support or email you can use to contact customer service on the website. That "Bot" is utterly useless, mind you.

Then their contracts, data and voice min rates are rediculously expensive compared to foreign services like Mana and their roaming dou le to triple that.

All in all a terrible business.
And corporate, don't fire customer service agents, they are pushing the corporate's SOP's, snd for peats sake pls get a better websute that can actually be used. I still want the R12000 I spent on a contract your website erroneously cost me and you just shrugged your shoulders.

I am writing to formally raise a complaint regarding an unauthorized alteration to my standing contract with Vodacom.

In January, I received a call from a Vodacom consultant offering what was described as a “Migration Deal.” During that call, I explicitly declined the offer. Despite my refusal, my contract was subsequently migrated without my consent. I am deeply concerned about how such a change could be implemented without my authorization, as this appears to be inconsistent with fair contractual practices and may contravene the National Credit Act (NCA).

Over the past two weeks, I have made several calls to their call centre requesting that this alteration be reversed. On multiple occasions, I was assured that I would be contacted within 48 hours; however, no such follow-up occurred. During another interaction, a consultant informed me that there was nothing that could be done to restore my original contract.

This is not the first time I have experienced a similar issue, which raises serious concerns about customer care and internal controls. It is disappointing that, despite escalating the matter, I have yet to receive effective assistance or resolution.

I respectfully request the following:

Immediate investigation into the unauthorized migration of my contract.

Reinstatement of my original contract terms before the next debit order

A written explanation outlining how this change occurred without my consent.

Nothando Mthethwa sisi enkosi. This consultant assisted me with so much patience and care. She kept calling to update me on my query until it was resolved.

I still havent gotten my router swap it has been 8 business days or 10 days Great service, they dont call you back, they dont email you, they dont care at all. Im now told that the man whom suppose to deal with this is out of office. DO NOT AND THIS IS YOUR WARNING DO NOT BUY OR GET ANYTHING FROM VODACOME THE SERVICE IS THE WORST IN ANY COMPANY EVER

Totally frustrating that, after 7 years as a Vodacom customer, I no longer have the option to purchase daily data on the Vodacom app. Honestly, I’m starting to consider switching providers.

I am extremely disappointed with Vodacom Fibre’s service. I have experienced frequent downtime, and the fibre connection is very unstable. Faults take an unacceptably long time to be resolved, and on multiple occasions I have been left without internet for more than 7 days at a time.

This is not a once off issue, it has happened several times. During these outages, I am forced to spend extra money buying mobile data just to continue working. Some of us do not use fibre for entertainment; we rely on it for work and income.

For a service that is marketed as reliable and premium, this level of downtime and slow fault resolution is unacceptable. I expect better reliability, faster turnaround times, and proper communication when issues occur.

So this is how they work - Make it impossible to cancel contract - Pillar to Post for everything

I just wanted to pay all that was due, even if I felt the about is not fair, I would pay so that I do not have to deal with them, its p a i n f u l

Their goals
-- Make it very very difficult to cancel cell phone contracts.
-- And keep you paying even after cancellation - even if you manage to cancel.

What happened to me- Last Year
1. Last year I tried to cancel contract was advised to take a better cheaper subscription - ultimately they were not so honest - ended up saving R50 when I was promised about 40% savings on monthly payment
2. And oh they do not tell you will will pay about 3 times your monthly subscription value in one month to do this convertion to this "better" plan.

What happened to me - This year
My goal - cancel phone contract and pay what ever they require....WHATEVER THEY REQUIRE
1. First thing I tried to get a premature cancellation quote. Was taken pillar to post about not having the phone numbers that I want to cancel the contract for even when I know my ID number and all other details
2. Finally got the both cell phone numbers on my phone contracts. After been taken pillar to post - each department pointing to the next
3. Once I had the number I was told I cant be given a settlement quote because I did once last year. After insisting for long- was given just my invoice and not settlement quote and was almost forcefully advised to take a better subscription plan, I denied after what happened to me last year when I tried that. Her tone suggested that I would be in trouble if I got the quote and did not pay immediately. As if I had no right to determine my own finances.
4. I still insisted on the settlement quote and I was told point plank that I can be given a quote on certain during days during week(week days) and I should call on the 3 to request a quote.
5 - On the 3rd I called and had to lie to avoid the endless pillar to post and I was finally given settlement quotes with fewer trouble.
6 -I wanted to make the payment using the Capitec app, I wasted hours on this. I had to call them. Only to be told that there are 5 digit number I should put before my account number. I tried all kinds of combinations. Nothing worked.
7. I then called to get an account number I can call. I was told they do not give account numbers - I gave up - pillar to post again
8. Following day I went to the Vodacom store in Vosloorus. I made the amount on the both quotes in store. I was told they cant send the documents to cancelation department because I do not have my physical ID, soft copy is not acceptable - I thought they have all my details already.
9 - I asked the lady at the vodacom vosloorus store if there are any remaining payments I have to make outside the settlement amount -- She said NO - I veried this verbally multiple times
10 - Anyway I send the proof of payment, the cancelation form and soft ID copy myself as I could not be assisted in store
11 - I then called the cancellation department to verify that there is no additional payments I need to make - I was advised that there is actually more payments I need to make - my subscription that is coming at the end of feb/early march
12 - I went back to the store and told them I want to make this final payment and requested that the debit order on my bank card be cancelled.
13 - I made the final payment that was not included in the settlement amount and the lady at the vosloorus told me my debit orders were cancelled - I even told her my bank account will not be active from the 15th so she should make sure. She verified to me
14- As a result of my lack of trust - I called the customer service - I was told that the debit order was actually not cancelled but they are willing to help me.
15- So I went back to the store, the lady was now claiming that the debit order can only be cancelled after 3 days of making the settlement amount and final payments. She is the same one who told me the debit order was cancelled. She was not honest.
16 - So the same guy in point 15 from customer service had to go from pillar to post and ultimately told me I will receive an SMS after the cancellation was successful - I only had a reasonable customer exprience with this guy - hope he was telling the truth.
17. Problem is the Cancellation department told me they are not responsible for debit orders.
18 - Interesting to see the conflicting messaging from the physical store and people on the call

I just wanted to pay all that was due, even if I felt the about is not fair, I would pay so that I do not have to deal with them, its p a i n f u l