Vodacom Opiniones 

Just spent 3 days trying to speak to someone with a bit of sense. Get passed from one person to another but nothing gets resolved. Crazy that you cannot speak to a customer service manager. Although in hindsight maybe it is because there is no customer service. From one of the best companies to the worst.

I noticed yesterday that I paid my 1 July invoice hundred X more. Instead of paying R104.98, I paid on 22 July 2025 R10498 !!! I tried to call customer care and no option to speak to a human operator. I'm struggling to get my problem solved. TOBI is useless and can't respond to the problem. Tobi also promised that a "human" agent would call me but that didn't happen.

Hi - I spoke to Vodacom agent named Sanele Zwane with regards to requesting a specific number for use for our church whatsapp line which is similar to our churches landline number. Although this was not possible to do, she explained step by step how this could not happen, advised how i can go about changing a number on whatsapp. She was polite yet very informative on what i needed to know. Was such a good experience with her, even if the service that i needed was not available. Thanks to Sanele Zwane for the manner in which you expressed your advice.

Vodacom fibre technicians are so rude and they don't even know what they are doing....I was calling on behalf of my husband because he's in a meeting, I was transferred from one technician to another, the last technician I spoke to "kabelo", gave me a very stinking attitude.....he told me that he's expecting a call from a man and not a woman and my husband could have called....and he doesn't even have an account with Vodacom.......and still didn't assist with anything.....

Very incompetent, lazy and rude staff...
I'm so disappointed with Vodacom since it's a big company, they need to train their staff....

Try to call customer care and no option to speak to a operator.
Struggle to get my problem solved and TOBI is useless and can't respond to problem

Have had some insane problems with the company. Only network in my area and yet I still don't get coverage.

Wanted to send a massive thanks and big up to Thurlo at the Hout Bay branch of Vodacom. I’ve had to go in a couple of times now and he always offers a really efficient service with a smile - going out of his way to ensure that my phone is working properly. Man deserves a raise!

I took a contract with Vodacom fibre on November 2025. It needed to be activated from January 2026.it was activated on the 02 January 2026. From the 12th January 2026 my internet is not working. I have been calling the customer care call center speaking to various agents. No one can assist. They say they cannot pick up the router on the line. I have emails to say the fibre line is active and vodacom says I must plug in my router. Nothing happens. When I call the customer care line they say they don't know what to say? Please do not take fibre contracts out with vodacom. They are scamers

Vodacome is issuing old mobile numbers to early! I am fed up with all whats ups about payments not made by the former owner of my number. Also calls from his/ hers bank and friends. This is harassement made possible by Vodacome.

I paid my account in full on 19 December 2025, yet my phone was suspended. I called Vodacom on the 19th, and they advised me to call back the next day as the update might reflect then. On 20 December, I called again, but was told the same thing.
On 22 December 2025, I called once more and was advised that the matter was still with TSL Legal and that I should contact them. I then called TSL Legal three times, but they said the matter was with Vodacom. When I called Vodacom twice, they insisted it was with TSL Legal. Each party accused the other of lying.
On 29 December 2025, I called Vodacom five times, and each time they said it was with TSL Legal. I then called TSL Legal six times, and they said it was with Vodacom. On 30 December, I tried again, but received the same conflicting responses.
On 7 January 2026, I contacted both Vodacom and TSL Legal again, but the same back-and-forth continued. On that day, I also sent my proof of payment to Vodacom’s accounts department, as advised by one of their operators.
Today, 12 January 2026, I called Vodacom again, and they repeated that TSL Legal was lying. It has now been far longer than the promised 1–3 working days or even 7–14 working days since 19 December, yet my phone remains locked. This situation is unacceptable.

Probably the worst service company I’ve dealt with in all my life.

I’d really like an opportunity to speak to the app developers - it is the most un-usable app I’ve ever downloaded (close tie with the standard bank app).

The cost of data is outrageous- comparative to living in London, data is cheaper in Europe / England than is it in South Africa.

South African are being grossly ripped off by Vodacom. The standard of service that this company provides is disgusting.

Vodacom set their customers up to be ripped off, and taken advantage of.

I bought a Samsung S25 and a Samsung smartwatch from Vodacom Cresta lower-level shop in March 2025. From day one, the watch was a disaster; it overheated, and the battery barely lasted 20–30 minutes. I couldn’t even wear it without it burning my wrist! I returned it to the store on day three. They sent it for “repairs,” but it came back exactly the same. The technician’s report was blank. The store manager couldn’t help. I contacted Vodacom on LinkedIn, Facebook, Google, and TikTok. Every time I was promised help, yet nothing has been done. I am STILL paying for a watch that i dont even have, either using or that I've never used. I returned this defective product within 7 days, yet Vodacom has completely ignored its contractual obligations. This is unacceptable. If you’re thinking about buying from Vodacom, beware, they don’t stand behind their products.

My dad recently passed away and I have been trying to close his account, but vodacom has made the experience so much worse than it already was. Their call center agent were very arrogant and refused to help me.

Vodacom service is very POOR shame, took a contract phone with them 2022 and it was ending October 2025 and they didn't stop deducting, it's a long process when the contract is coming to an end as their customer you must be the one going up and down making calls canceling the contract but when opening it is easy, ontop of the all these months they were not deducting the money we agreed on t was EXTRA for like over R100 , would NEVER recommend Vodacom to anyone. Bad service shame.

i send money to my mpesa on my vodacom nr just before going from the mainland to zanzibar to find out there is no connection on zanzibar. No way i could get to my money. Email adres is not working, chat bot on the website is going in circles same with whatsapp function.
Vodacom this is a very sad way in earning money through you're clients

Worst Fibre network in the world.
You can't cancel fibre
No one assists, just gives the run around.
BAD BAD BAD

We in Prieska, Northern Cape, experience extremely bad internet service from Vodacom. Although we have reported the internet disruption several times to their customer care center, there has been no improvement or feat back from Vodacom.
Our internet is up en down allday, but mostly, it's offline.
If we could only get hold of the relevant maintenance team to report the fault at the tower at Prieska.

CONTRACT
My contract with Vpdacom expired in October 2025 and despite phone calls and emails they are continuing to debit me every month with R425.27. I had an accounting business, but retired last year to a retirement village and no longer needed their services.

Vodacom is not as good as advertised, I’ve been with them since 2020. I had their fibre service for 5 years almost 6 and I have always had problems with them. Ranging from incorrect invoices to my Internet being disconnected for a month and now that I want to cancel my services with them, they are not doing their part in releasing the fibre line of Octotel from their side so that my new ISP can activate there services. I’ve been trying to contact them for 2 weeks and I only got an agent to talk to today. And the previous agents haven’t logged a ticket to lease the fibre line since last months. But they send me a email stating their services will be terminated on 01/12/2025 but they couldn’t even do that. SR251217-002544

Good day

I'm not happy with vodacom's services as I'm paying them every month. However I'm not getting my contract package as i have contract for data
I send a request last year 2024 that they must cancel the contract 😢 . Now have to pay in six hundred and something for services not rendered, we are Now in 2025 going to 2026. I will refer people to telkom and services providers as vodacom is incapable of rendering the best customer service.