Vodacom Opiniones 

Hallo,
ich habe in Kapstadt in einem offiziellen Vodafone-Shop eine eSIM gekauft. Der Mitarbeiter vor Ort hat die eSIM für mich aktiviert und dabei ohne meine Zustimmung die mobilen Daten eingeschaltet. Unmittelbar danach erhielt ich eine SMS, dass 46,50 € Roaming-Gebühren entstanden seien.

Da ich die mobilen Daten nicht selbst aktiviert habe und die Kosten ausschließlich durch den Mitarbeiter im Vodafone-Shop am Flughafen in Kapstadt verursacht wurden, bitte ich um Stornierung der Roaming-Gebühr und entsprechende Gutschrift.

Vielen Dank.

The worst network provider ever. On the 15th of October 2025 I went to cancel my LTE contract due to not having any signal. That is after they told me I will have signal. On the 15th I was told that they will refund my money by the 17th of October. On the 6th of December I went to Harvest place vodacom due to my money still not refunded. I found out there was a week gone by after I cancelled where nothing was done and due to that the money will only be in my account on the 11th of December. Today I got a call saying that I need to email vodacom to claim a refund and that will take another 14 days. We are on the 10th today, they only replied to my email now and said my 7-14 days will start today. Vodacom gives you the worst to zero service. Do not use vodacom.
VODACOM STEALS YOUR MONEY

Why can't I get through to a real person at Vodacom? Tobi is utterly useless and must be scrapped.My issue resolved itself before I was able to get anywhere with Vodacom.
Vodacom, please put a huge red arrow on the envelope containing a new SIM card. Yes, I thought the envelope was empty(dumb,I know) but really, it shouldn't be that hard to find a SIM..: - )

It’s a very great pleasure doing business with Vodacom, it has great deal and it’s simple to apply ,quick delivery and the service is also excellent thank you .

Good day,

I went into your store on Friday to port my number and take out a contract for an iPhone. I saw PK who promised to get back to me on Saturday. I went back into the stoe on Saturday and I was promised a call on Monday. Eventually on Tuesday I called the store and then only did PK start the process to port my number and promised to get back to me today. This morning I called and PK is not in and a lady said she will call me back as soon as she is finished with a renewal contract. Three hours later I called again and spoke to Holalane Mochotane who said he is the store manager and that he will call me back and still hasn’t. He refused to give me the regional managers details. I am now starting to believe that Vodacom does not want my business and have found a similar deal at Incredible connection.

Please attend to my complaint urgently even if it is to inform me that Vodacom is not interested in my business.

Every month without a fail I get charged extra fees of R115.my contract is R480.with the fees I'm paying R595. I only yook this contract because I was supposed yo get a Samsung ear phones and watch which 1 year down the lineni never got. I go in store and the guys are never a help always lost. Initially when I purchased my phone the guys in the Cornubia branch Phoenix said they have claimed the stuff for me and it will come through which never did.i wish I had never taken a vodocom contract. Telkom had the exact same deal I should have just went with them. PLEASE DO NOT TAKE A VODOCOM CONTRACT. If I could give the half a star review I would, the only thing they were really good at was getting me to take this phone and signing the contract.

Riversdal Vodacom store is THE BEST!!!! Excellent service, ALWAYS!!!!!!!!! Chantel is amazing in providing thé best service! Soooooo happy!!!!!!!!!

Don't buy your data at Cape Town airport Vodacom when you arrive. Bought 20Gb for wifi dongle and 10GB for phone at R599 and R479 respectively. At Vodacom in Plett the same data is R229 and R149. In Plett they said that prices at airport are higher. But they can't (won't) say why or do anything about it.
This is a full £32 more.
So unless you want to pay 260% or 320% of the actual cost elsewhere don't buy at the airport. I wrote to Vodacom about this and akso asked whether it was legal. Surprisingly there has been no response.

I bought the double deal samsung a56 and i was told that i would get 2 samsung earbuds for free. I tried claiming but the claims were said to be unsuccessful. I do not recommend purchasing anything sold by vodacom. They don't value their customers

I have been a customer of Vodacom Fibre for at least 4 years. However their technical support is not good. 24-48 hours just to assign the to a technician who has another 7-14 days to fix it. Eventually I gave up and gave notice which requires a full calendar month (cancellation would be effective 1 January 2026. Until then I am expected to pay, so I assume that my technical issues will be attended to. Immediately after giving notice, my modem stopped working. Coincidence? No, not so. To repair or replace my faulty modem requires that I renew my contract with them. Isn't this coercion or forced selling ? Is it legal

Very bad service

Can’t reach a human agent. Useless system.

Good day
I am very unhappy with Vodacom contractors calling people to do your upgrades on the phone. Phidelia Mooketsi did it and after I told her in an email that she was not allowed to do anything with my contract under any circumstances. Phidelia Mooketsi just ignored my email and upgraded my contract. When I wanted to upgrade my contract myself I couldn't because Phidelia Mooketsi did it illegally without permission. We called Vodacom she called me back and apologized. Canceled it. The Vodacom store gave me a quote for the upgrade. And exactly 2 weeks later Phidelia Mooketsi got my quote from the Vodacom store, illegally canceled it and upgraded my contract again. I have to drive to Midrand Vodacom to sort out the problem and now I have to wait a month before it will be done. Everything was done without my permission.
I’m furious today and will write a review on any platform there is.
Emmeren Lyons

The most exhausting time dealing with a service provider that illegally added a service and continually avoiding to rectify the issue 2 years running

A phone was taken out using my bank details. When calling vodacom, a woman named Nonhlanla decided to give me attitude. Firstly does not listen to what I say, secondly threatens to put the call down, thirdly tells me she cannot help me if I shout, when I was not. All to say she can't help me my bank must. Tells me she doesn't care if she loses her job. Well, I hope you do.

This is so frustrating. Sending an OTP but there is now space to type in the OTP received. It is the most useless Bog that I have come across. It can't solve anything

2nd time fraud on my account and then they take away my minutes so I can’t make any phone calls.
Around 7.5 hours spent to try and sort this out…no luck. They have the audacity to tell be to buy airtime. Now canceling and absolutely no effort to retain me as a client.
Vodacom needs to learn customer centricity. They are absolutely useless and arrogant.

1 star is still a lot,I regret why I joined Vodacom’s contract.it was difficult to come out .even after coming out they still keep on sending me invoice of money that I owe them even after I have settled all the money that was due to them.Join their contract at your own risk but believe me you..you’ll be sorry you did coz they will eat up your money like they did t with mine

I thought vodacom is the best service provider, but as a vodacom client I am very disappointed, I wanted to block my daughters phone that got stolen and not one nr is af any use, I didn't even want to give them half a star, and I don't want to speak to a automated voice that is also of no use what so ever, very disappointed

Arranged early cancellation on the 01 August 2025 due to immigration(which was a whole effort in itself as the consultant clearly didnt believe me and kept on trying to sell me new contracts - even with ZERO account activitly since March 2024).
I had 4x contracts with Vodacom, 3 of them went through with no issues. The last one got debted 29 September 2025 - Made contact with Vodacom on the 10 October 2025 after being pushed from department to department, eventually was told the cancellation was not infact processed for whatever reason(uselessness being my assumption) - and i was told cancellation had now been processed and I must also send yet another email to another email address for the refund - which I did.
Got an invoice today and much to my delight instead of being creditted my accound has again been debited?????!!!!!
How incompetent can a company be - beyond a joke????!!!