I mistakenly ordered the wrong acoustic trickle vents and arranged for them to be returned. The company has received the items, but I’ve been told a refund must first be “authorised by a manager,” e... Ver más
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Consulta las opiniones de los clientes
I have ordered some lock and fixings. Paid them for next day delivery. they delivered wrong stuff. I was told they are investigating so i can buy from somewhere else and i will be refunded. From one m... Ver más
La empresa ha respondido
Can't order different items online so you will be left ordering multiple items paying for delivery for each! Sent message to point out the online flaw, as yet to receive a reply, wonder why...
Paid for next day delivery, turned up about 4 days later , requested a refund on carriage from sales office , not even a reply !!!!! Terrible service
Información sobre la empresa
- Tienda de equipos de seguridad
- Proveedor de productos de limpieza
- Tienda de puertas
- Diseñador de interiores
- Tienda de herramientas
Información proporcionada por diversas fuentes externas
We’ve got window and door hardware to order by phone or online for next day delivery nationwide. Brands like Yale, Maco, Trojan and Hoppe available off the shelf. Get installation products like glazing packers and silicones as well as guttering, fascias and soffits.
Información de contacto
Telford Way, Cross Park, MK42 0PQ, Bedford, Reino Unido
- 01234 242724
- sales@windowware.co.uk
- windowware.co.uk
1,3
Muy malo
758 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
No ha contestado las opiniones negativas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
The part I ordered was delivered on…
The part I ordered was delivered on time but unfortunately was the wrong part!
22 de agosto de 2018
Opinión espontánea
Respuesta de Window Ware
Oh no Albert, we're truly sorry about that but glad we got it resolved quickly for you.
Hope to do business with you again soon.
Regards
Sarah
Would use again
Was struggling to find a particular French door hinge but found it on their website. Emails kept me updated with delivery progress and delivery was next day with DPD who text me with a delivery time. Excellent service all round.
21 de agosto de 2018
Opinión espontánea
Good web site
Good web site, easy to order and kept informed of order status. Goods arrived promptly and were direct replacements for my original keep set. Previous to this order I ordered the wrong keep set, their return and refund process was very efficient. I will buy from Window Ware in the future.
20 de agosto de 2018
Opinión espontánea
Helpful website products arrived…
Helpful website products arrived promptly very satisfied
16 de agosto de 2018
Opinión espontánea
Excellent customer service
Item ordered arrived short, quick email to advise them, and received the missing part within 48 hours.
Very happy with service and communication
16 de agosto de 2018
Opinión espontánea
Parcel not shipped for a week
After 1 week I had to ask where my order was, the first could not find it and suddenly they found it ! Now I still have to wait a week before it arrives. So no express shipment because Window Ware made a mistake......
13 de agosto de 2018
Opinión espontánea
Respuesta de Window Ware
Hi Peter. Thank you for getting in touch.
We have been in contact with you to resolve, but if you do need anything else, please get in contact with us via our email address - sales@windowware.co.uk, or by phone on 01234 242724 (select option 1) and we'll be happy to help.
Regards
Sarah
Absolutely first class.
Absolutely first class,perfect parts ,fair price,ordered Sunday delivered Tuesday morning.
Highly recommend.
12 de agosto de 2018
Opinión espontánea
Respuesta de Window Ware
Hi Brian
Thank you for getting in touch to let us know you enjoyed your shopping experience with Window Ware. We hope to see you again soon!
Regards
Sarah
Efficient and great range of products at excellent prices
Very clear website, had everything we needed.
11 de agosto de 2018
Opinión espontánea
Very helpful,efficient staff.
Very helpful,efficient staff.
A painless pleasant transaction.
8 de agosto de 2018
Opinión espontánea
Great service
Great service, prompt delivery and good customer service on the phone when I needed it.
7 de agosto de 2018
Opinión espontánea
Very easy to order and very quick…
Very easy to order and very quick delivery. The only downside is that I ordered two of the product as I didn't realise they came in pairs, as the website didn't make it clear, so now I have two pairs of window hinges.
5 de agosto de 2018
Opinión espontánea
Respuesta de Window Ware
Hi Wendy,
Thanks for your review, I have now updated our website for the window hinges indicating if they are sold in pairs or singles.
Regards
Phil from the Marketing Team.
They get I to you asap
4 de agosto de 2018
Opinión espontánea
Window locking mechanism
Delivered promptly and exact match as per spec
1 de agosto de 2018
Opinión espontánea
very good experiance recomend
1 de agosto de 2018
Opinión espontánea
WONDERFUL SERVICE.GOODS RECEIVED WITHIN…
WONDERFUL SERVICE.GOODS RECEIVED WITHIN 24 HOURS WITHOUT PAYING PREMIUM DELIVERY SERVICE. WELL DONE.
1 de agosto de 2018
Opinión espontánea
Respuesta de Window Ware
Hi John
We're delighted to hear how happy you are with our service. Thank you for taking the time to tell us about your experience. We hope to see you again soon.
Regards
Sarah
Top notch product delivered on time very happy ..
Top notch product
30 de julio de 2018
Opinión espontánea
Ordered on a Sunday
Ordered on a Sunday. Came 36 gluts later, fitted with no problems and hour after that. Brilliant.
22 de julio de 2018
Opinión espontánea
Window Ware Rocks
I looked up customer service in the dictionary and it read Window Ware Leads the Way....seriously I was treated very well and will use them again and again and again and again.
19 de julio de 2018
Opinión espontánea
Respuesta de Window Ware
Hi Michael
We are loving your review, thank you SO much for taking the time to let us know about your experience.
We hope to see you again soon.
Regards
Sarah
the only place I could get a hinge for…
the only place I could get a hinge for front door fits perfectly, fair price excellent dispatch,delivery time would use again
many thanks
19 de julio de 2018
Opinión espontánea
Great reliable service would use agian
19 de julio de 2018
Opinión espontánea
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