Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I mistakenly ordered the wrong acoustic trickle vents and arranged for them to be returned. The company has received the items, but I’ve been told a refund must first be “authorised by a manager,” e... Ver más

Valorada con 1 estrellas sobre 5

I have ordered some lock and fixings. Paid them for next day delivery. they delivered wrong stuff. I was told they are investigating so i can buy from somewhere else and i will be refunded. From one m... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Can't order different items online so you will be left ordering multiple items paying for delivery for each! Sent message to point out the online flaw, as yet to receive a reply, wonder why...

Valorada con 1 estrellas sobre 5

Paid for next day delivery, turned up about 4 days later , requested a refund on carriage from sales office , not even a reply !!!!! Terrible service

Información sobre la empresa

  1. Tienda de equipos de seguridad
  2. Proveedor de productos de limpieza
  3. Tienda de puertas
  4. Diseñador de interiores
  5. Tienda de herramientas

Información proporcionada por diversas fuentes externas

We’ve got window and door hardware to order by phone or online for next day delivery nationwide. Brands like Yale, Maco, Trojan and Hoppe available off the shelf. Get installation products like glazing packers and silicones as well as guttering, fascias and soffits.


Información de contacto

1,3

Muy malo

TrustScore: 1.5 sobre 5

758 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

No ha contestado las opiniones negativas

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1,3

Todas las opiniones

(758)

1 opinión en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Shipping 3-5 working days - don't believe it..

Shipping method detailed as 3-5 working days. We are now 5 working days later, and no product, no tracking details and I guess I'm going to have to chase the supplier for some information as to when we can expect our products or how we are supposed to track them.

Update: 16 days after the original order, and despite the goods supposedly having been shipped three times (although never any tracking provided) and a lengthy set of emails and phone calls with Window Ware, complete with ignorance of my request for a refund (14 days in) I raised a case of none delivery with PayPal.
Thankfully "Credit Control" at Window Ware responded very promptly to this and immediately issued a refund.
I struggle to believe these goods really have been shipped three separate times to a building manned 24 hours where we receive around a dozen parcels a day and barely a problem.
Window Ware seem set on blaming the courier, so I can only assume they need to review their courier arrangements as if they can loose three parcels to us, they must be seriously poor overall.

PS The response "glad we've been able to resolve this" was placed when they re-shipped the second time. Although this never arrived either, so is no reflection of the order, as it was never "resolved" other than by gaining a refund and buying elsewhere.

6 de junio de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

On the ball for sure.

Delivery and products both good, at a reasonable price too.

31 de mayo de 2018
Opinión espontánea
Logotipo de Window Ware

Respuesta de Window Ware

Thank you for your very kind review.

We hope to welcome you back to Window Ware again soon.

Regards
Sarah

Valorada con 5 estrellas sobre 5

Amazing delivery service

Amazing delivery service, item arrived next working day. Customer service were very helpful when I wanted to check that I was ordering the correct part.
I received an exact replacement window lock and now have a fully functioning double glazed window again.

25 de mayo de 2018
Opinión espontánea
Valorada con 3 estrellas sobre 5

Concerned

Receipt for goods was not what I paid, I paid the amount stated online but received a receipt saying I didn’t pay for delivery but I had and price on goods was less than what I paid even.

24 de mayo de 2018
Opinión espontánea
Logotipo de Window Ware

Respuesta de Window Ware

Hello Jennifer

Thanks so much for drawing this to my attention. I have sent you an email.

Many thanks
Sarah

Valorada con 5 estrellas sobre 5

Very happy

Very happy, exceptionally fast delivery. Had a slight problem but this was quickly sorted.

16 de mayo de 2018
Opinión espontánea
Valorada con 5 estrellas sobre 5

Yale enclosures - very happy!

Chose the parts on the website - great descriptions and detailed specifications. Dealt with Lorna in Customer Support to organise international delivery. Parts arrived this morning and worked beautifully!

Lorna was fantastic - extremely helpful and very professional.

Parts were perfect.

Very happy!

15 de mayo de 2018
Opinión espontánea
Logotipo de Window Ware

Respuesta de Window Ware

Hello Michael

Thanks so much for taking the time to let us know about your positive service!
I've passed the feedback to Lorna.
Hope to you'll purchase from Window Ware again in the future.

Regards Sarah

Valorada con 5 estrellas sobre 5

Helpful staff!

10 de mayo de 2018
Opinión espontánea
Logotipo de Window Ware

Respuesta de Window Ware

Hello David

Thanks so much for taking the time to let us know about your experience.

Hope to you'll purchase from Window Ware again in the future.

Regards
Sarah

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