American Golf Opiniones 

Purchased a gift online that needed to be returned as it was not suitable. I checked the website which confirmed I could return the item either by post/courier or to my local store within 30 days for a full refund. I chose to return the item to store and took with me the invoice that came with the item and also my email confirmation and VAT invoice. The sales assistant in store advised me that as the item was purchased more than 14 days previously I could not have a refund on a credit note, which I did not want. When I explained that this was not in accordance with the website I was simply told to call customer services as the till in the shop could not process an online refund. I went home and called customer services who confirmed I was correct and as I was returning less than 30 days after it was purchased I was entitled to a refund and that this could be made in store. When I went back to the store for the second time 20 mile round trip, although the refund was made, the staff were still not aware of how to process the refund or the customer rights for online purchases, what they were saying was against the guidance on their own website. What happened to me shows a there is clear lack of staff training in some stores.

I only gave one star to review,it does not deserve that.I am 75 and bought many gifts in my life but this is the worst shopping experience ever.I bought my son a watch from AG cost £130 approx,on the 10 Dec.,after 2 phone calls,each time to be told it was out of stock and my money was being returned I still haven’t had it.It is a lot of money to me and I need it.Never do business with them again.

I ordered on the 12th Dec AGGB-04423953 and I paid extra for next day delivery. I did order after the cut off so expected my delivery on the 14th.
Evri have failed to deliver my parcel and they have had it since the 13th Dec.
Emailed American Golf on the 16th received no reply other than the automated we will respond in 48 hours. Waited 48 hours no response so I called American Golf, all they said is as you can appreciate there are big back logs. They couldn’t tell me when my parcel would arrive, they refused to refund my next day delivery charge and told me I would need to take it up with the courier. Absolutely shocking customer service. When I said I would like to cancel the order she told me I could but I would not receive a refund until the goods are received back at their depot.

the worst company ever they also use evri as the delivery company avoid these at all cost american golf take money then work alongside evri they even defend evri anyway advice is stay away they will rip you off and you won't get order cause you uncessery stress I hope this company goes back into administration they all deserve to lose jobs totally appealing comapny criminals the lot of them I ordered same item from flannels and got it next day by dpd go to flannels and stay away from American golf

Rustington store 5 November

Strimberg Golf shoes on show advertised at £74.99 went to till told shoe was £89.99
Sales staff were unhelpful would not compromise at all as such did not purchase shoes
Surely consumer rights should apply ?
Over the years have spent lots of cash , never again !!

Having read Mark Smith's earlier review, I can concur with his comments. I had a similar situation with a gift card which I thought was due to expire on 30th October 2022. When when I went to the nearest American Golf on 15th October 2022, I was told that it had already expired. The staff within the store were extremely sympathetic as I explained that I had recently suffered a family bereavement and they advised that I should contact Head Office, which I did on Monday 17th October 2022. I asked if it was possible simply to extend the period by two weeks to allow me to use the gift card. I received a curt response which simply stated that the card expired on 3rd October 2022 and "American Golf are unable to reissue the expired card". they went on to explain that they are legally obliged to declare non-redeemed gift card values, and "these values are written down within our statutory accounts." I replied, suggesting that the accounting reference period had not come to an end, and would they reconsider, and perhaps adopt a more common sense approach to my situation. The email that I received today was another generic response which actually quoted the Consumer Rights Act 2015. Clearly, American Golf possess no essence of goodwill or customer loyalty and have now lost a customer who has shopped with them for many, many years. In closing, it is interesting to note that the Warrington based group's pre-tax profits for the latest year were £7.8 million. I think that this company should look at itself in the mirror as its customer service is absolutely appalling. Goodbye American Golf !!!

I would like to thank John, at Birdhills, for his help in selecting the right clubs for me. Even though my budget was higher than what I spent, I felt that John gave me good advice for my standard of golf. Thank you

First of all I have used American Golf for many years and have always found their staff knowledgeable and helpful.
However I went to use a gift card which was given to on my retirement for the sum of £200. I was unaware there was a 12 month time limit on these cards and this had expired 6 weeks ago. I know I should have used them earlier but due to health issues i have hot had the chance. The store staff contacted customer services who said there was nothing they could do and therefore I have lost £200. Ironically one of the other sales assistants overheard the call and said this happened a couple of weeks ago and some flexibility was allowed. I then sent various emails to customer services but they refused to help. You cannot even speak to a line manager. This is an absolute joke and would advise anyone to not bother buying gift cards. Shocking customer service from what I thought was a decent company.

Refused to change or compensate Ecco Golf Shoes sold nine months earlier as water repellent but which totally leaked! They don’t appear to be on side of the golfer!

I have just bought 3 new woods at Bird Hills, and the service I had from John was excellent. As well as finding me the right shaft strength for my game, he gave me some help to improve my swing, and I left feeling very pleased with my purchase.

Over the last 5 weeks I've been fitted for both a driver and a full set of irons here. The facility's at this store are second to none and all staff i dealt with we're very helpful. Must mention the guy who measured me on both occasions (Joe Poulson) who's knowledge and attention to detail was truly professional. Happy golfer 😁

Rang the Sidcup branch to make sure a Benross GTX Golf set was in store. Drove 40 mins later that day. Assistant said they had, in the meantime, been reduced by £30, as shown by label. Went to the till with other items also, to be told by the supervisor that there had been a mistake, and I would have to pay full price. No apology, no suggestion of 'meeting in the middle'. Left all items in disgust. Head office offered me a paltry £20 quid voucher, which I politely turned down. Will never shop at American Golf again.

See reply below !! Price was confirmed as per label in shop £399. They now say they reserve the right to change back to £429 just 5 minutes later. I notice the same mistake was made in the Norwich branch recently for same amount. Their manager honoured the price !

Went into the Inverness store and just had the best service from the staff there you could imagine.

I wish I could remember their names to shine light on them individually l, but in general they were knowledgable, helpful and just an amazing smile to deal with. Couldn’t recommend the Inverness store enough for a fitting or anything golf related!

great service and helpful advice from Ricci great experience .at Americangolf teesside.

Went to the Milton Keynes shop got fitted out with new clubs ask for Kendall very knowledgeable about all aspects of golf.

I just got myself set up to play a round of golf.

The fitting and service was excellent by Rich at the Ingelby store.

I recently purchased 4 clubs from the Biggleswade branch.An Odyssey blade putter,a Taylor Made Stealth 4 Rescue and 5 Wood plus a Tour Edge Driver.

I would like to praise the following members of staff for their product knowledge,patience and customer contact skills.

Richard and Graham,
Alec Wilson and Dean Hodges.

It is a real pleasure to go to this store and I can recommend a visit wholeheartedly.

Cheers!

Nick Sale

Went to AG in Braintree today for a fitting for a new set of clubs. Andy Wass was brilliant- very helpful, informative and knowledgeable. I can't wait to get out on the course with my new set!!
Thanks Andy!

American golf Sutton coalfield sorted my game out for me with a custom fitted set of irons,l went in with three sets on my mind and came out having ordered wilson staff D9' Jon at the shop was very professional and gave me great advice.Now l am really pleased and enjoying my golf more than ever,well done and thankyou.

Terrible company stay clear folks bought a padded golf jacket it had false pockets inside the jacket emailed them sed there was not ment to be a pocket there false pockets iv never herd of this before and as if there ghosting me now waste of money never again do i .buy anything else for them im going else whare