SAP Ariba Opiniones 99

I'm another small business owner forced to use SAP Ariba by a big client, to save them the work of manually entering my invoices.
And the system is simply awful. Utter garbage.
I am expected to understand what a "Service Sheet" is, and create one, when all I want to do is submit an invoice for payment.

The client cannot approve my Service Sheet because they require the service quantity to be AU. SAP Ariba allows me to set a Service Type as AU, but the quantity must be a number.

I cannot submit a sheet acceptable to my client, they cannot approve what Ariba enables me to submit.

The whole system is an overpriced, overly complex joke.

Theeeee WORST service received by any system, Rather use COUPA. We send an issue to Ariba support and we get a case number back, a day later we get a message saying case closed. no detail no nothing.

Forced to use Ariba by a very large customer, I`ve managed to avoid it with two others previously, now I know that reluctance was justified.
Trying to submit an invoice is painful, self populating information is rejected by the site, it has to be deleted, manually re-filled and re-submitted. If you delete the self populated information and manually fill before submitting, it still gets rejected.
Everything seems to get rejected on first submission.
Nothing is on one screen.
print Invoice is in ~8point type in the top left hand corner of the screen, next to exit Invoice.
Exit takes you back to the Invoice, then you have to select Done (thats on the top right corner).
Every Invoice submitted generates six email notifications that it has been submitted, received, approved.

If they start charging a haircut on the invoice for processing it, I will be having words with my customer.

I dont know what useful purpose this software serves to my customer, but as a supplier it is time consuming, frustrating, un-intuative and needless.

A single line item Invoice generates two full sides of A4 when printed.

Kids were coding better front ends for video store DBs in the `80s.

Utter manure.

They have the unsubscribe behind a login screen, which itself is illegal. I have contacted them 6 times over the past years to get unsubscribed, and they blatantly ignore my requests.
Extremely unserious company, and on my blacklist - meaning I will not work with then or with any company using them.

As a small business the requirement to use ariba adds the better part of a day's worth of time to each order we have to process using this mess. I am not sure who benefits from using ariba other than ariba.
Even submitting a review is a pain. Cannot just submit it but have to continue with Google, or Facebook or Apple.

The software is clunky.

For example, I lost power at my house, so my internet was out mid-session. I decided to just go ahead and tether to my phone to finish what I needed to finish. I got one error message after another because the IP Address changed. It is literally still me!

Also, I am just a non-profit and only have to use this stupid software because I am trying to be reimbursed by the city. I don't need to fill out all the things. There is literally nothing that represents my organization. Why are some of those required? For you to sell marketing data?

I have used many systems and payment platforms across different companies and industries during my more than 20 years of professional experience, and this SAP Ariba has left me with the most unpleasant experience. It is not user-friendly, and there's no chat or support to help you with your queries. I feel that buyers and vendors are both simply unqualified to deal with this confusing platform.

ZERO STARS...
Ive used Ariba through my company and had a disastrous experience. The system is not user friendly and support is terrible. This system is detrimental to small businesses. There is nothing redeeming about this.

One of the worst systems ever. I deal with many different clients that use the Ariba platform and many of them don't even know how to use it. It's built more for the "analyst" than anything else and to produce an invoice, purchase order or even obtain payment is so inadvertently difficult due to the unconventional terms that "SAP" decide to use. AVOID like it's a Zombie coming towards you to eat your brains. Because this is what will happen to you if you ever have to use this pile of ****

This is not a "free" service. If your customer uses Ariba/Sap don't believe the hype that the service will be free. We are required by a couple of customers to use this service and Ariba charges a quarterly subscription fee, a document fee and a percentage of what you invoice your customer. This Quarter, my invoice to SAP Ariba is due on March 10th. In the past 2 weeks I received a threatening email daily, telling me if I don't pay I will lose access to my account. Here is the wording on one email that I received from Matias on Feb 29th,10 days before the due date of my invoice:
"am reaching out once again regarding the overdue balance associated with your account.

Failure to comply may result in the suspension of your account , leading to restricted access to crucial transactions and vital information. Your immediate attention to this matter is imperative to prevent any disruptions."
Horrible way to run a business.
I finally logged into my account and paid early, on March 1st. Today, on March 6th I get another email telling me my invoice is past due. By the way, the website is the absolute worst to navigate. It is formatted as though it is from the 90's. There is no way to contact anyone except by email. If you can avoid it, I would.

Absolutely dreadful. Asking to add a credit card and taking the payments early. Duplication of payments because invoices also getting directed to AP. How do they expect to get paid, If we can access our invoices?? Accounts being put on stop because you cant access subscriptions without adding a credit card!! Its like fighting a losing battle. They have also emailed our clients, to chase us, which im very sure isnt legal!

Impossible website to manage, expensive fees för suppliers, no support what so ever and a load of extra work.
Minus 5 would be the best rating but was unfortunatley impossible to give.

Incredibly unfriendly to use. Uses too many clicks to create and submit a PO. Layout confusing.
How about just having a single screen of input.
I would rate it minus 5 stars if I could.
It is the worst!

Unless you're an expert user, using it every day, this tool is painful. We have to use because we're told to. It is slow, has a mind of its own, nothing works easily, it actually keeps me awake at night with worry - genuinely. I hate it. My team hates it. My suppliers hate it. It takes 5 times longer to do anything than basic email/file sending. You can't find anything unless the spelling is 100% as per loaded. I could go on but I'm getting annoyed just writing this.

Absolutely horrible UIs. I've done supplier registration for multiple different companies and each one using ARIBA is a nightmare to deal with. Basic things like form UI is pain. You cannot scroll down the page. What an absolute joke & pathetic experience.

unable to access my account, get paid for work done. have tried repeatedly completely non functional and non intuitive

Nog nooit z’n slechte bestel programma gezien. Je zou je goede baan er voor opgeven en ontslag nemen…

Total scam and extortion. They sign you up without your knowledge for a enhanced subscription when buyer only requires standard. They start charging you thousands and thousands of dollars. You will never get out of since in order to downgrade you must pay invoices and they charge in arrears a fee of the amount you bill buyer and you do not even use their system for PO/invoicing. You pay invoice and are hit again with another invoice. DO NOT SIGN UP. THESE COMPANY NEEDS TO BE SUED IN A CLASS ACTION LAWSUIT.

Please tell me how anyone can use this pathetic tool. Every month I log on and it is a mess and such a waste of time. Today I can not submit an amount to invoice, the section is gone and after an hour of clicking everything to find it, my disappointment is now full-on rage. Is there anyone in this part of the company that can sort it out, I would be ashamed of this.

I'm just at the set up stage, full day, terrible support.
If there is an error very hard to contact customer service.
I would avoid.