Everything was fine but they have much formalities, I was literally stuck at Bali airport without internet/network because of one stupid screenshot which they did not check on time! Thanks to airpor... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Very good prices. Literally less than what i paid for similar data plan in another physical sim bought in Ubud. Also a local number was included. If you have esim enabled in phone get this from balisi... Ver más
La empresa ha respondido
We travelled on April 12th 2026 and we purchased online e-sim and the customer service is prompt and as promised they activated before landed in Bali.The process was so smooth and quick and during our... Ver más
La empresa ha respondido
We had a great experience buying Telkomsel eSIM from Balisim.com. Prices are affordable. And the customer support is also too good. They guide really well in case of any issues.
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Balisim offers travelers the ultimate solution for staying connected in Bali and across Indonesia. Specializing in Telkomsel eSIMs, Balisim ensures seamless internet access from the moment you land, making it easy to navigate, share your experiences, and stay in touch with loved ones. With fast and reliable coverage, Telkomsel is the leading provider in Indonesia, even in remote locations. Skip the hassle of searching for local SIM cards or dealing with unreliable Wi-Fi. Balisim’s eSIM is easy to activate before your trip, saving you time and effort. Whether you're exploring Bali’s beautiful beaches, venturing into lush jungles, or discovering cultural treasures, Balisim provides uninterrupted connectivity to enhance your travel experience. Designed with convenience in mind, Balisim’s plans are affordable and flexible, catering to various data needs. Enjoy peace of mind knowing you’re backed by exceptional customer support to guide you every step of the way. Balisim is perfect for digital nomads, adventure seekers, and casual travelers alike, providing the tools to make every moment in Indonesia more connected and memorable. Experience the freedom of reliable internet with Balisim and focus on creating lasting memories during your journey.
Información de contacto
Kuta, Badung, Indonesia
- support@balisim.com
- www.balisim.com
4,7
Excelente
118 opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 24 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
La gente también ha visto
Horrible Experience
I got Telkomsel esim. Couldn't call anyone. Unable to call local number. Internet not at all working. Pathetic experience. We have been always reaching out to local people for calling our driver. Terrible.
27 de febrero de 2026
Respuesta de Balisim
I am truly sorry to hear about the frustration you’ve experienced upon your arrival. We never want a customer to feel stranded, and I want to ensure this doesn't mess up your holiday in Bali.
I have reached out to you just now to troubleshoot your internet connection immediately. Most of the time, a quick setting toggle (like "Data Roaming" or a "Network Reset") gets the data working instantly, and I want to walk you through that right now.
Regarding the calls, I would like to clarify that the specific Telkomsel eSIM product you purchased is a Data-Only plan and does not include local calling credit (pulsa). This is noted in the product description on our site.
Most travelers in Bali use WhatsApp to call drivers and hotels, as it uses the data connection rather than local minutes.
Please check your messages so we can get your internet running 100% right away. We are committed to getting you back to enjoying your trip!
Takes time to install after entering in
Takes time to install after entering in
26 de febrero de 2026
Respuesta de Balisim
Thank you for your feedback! While we strive for instant connection, it can sometimes take a few minutes for the local network to "handshake" with your device upon arrival. We appreciate your patience during that setup time and are glad you got connected!
Respuesta de Balisim
Thank you so much for the strong recommendation! We take pride in being a reliable information provider for our guests. Our goal is to make sure you have all the right details for a smooth connection the moment you land. We're glad our team could help you so quickly!
Amazing customer service
Amazing customer service, quick response. Helped with my issue straight away. Esim was very easy to do, just upload phone info, passport and your ready to roll. Very recommended, took maybe 20-30 mins.
24 de febrero de 2026
Opinión espontánea
Respuesta de Balisim
Thank you so much for the recommendation! We love the phrase "ready to roll"—that is exactly how we want our customers to feel. We're glad our team could resolve your issue straight away and that the setup took less than 30 minutes. Enjoy the connection and your time in Bali!
Bali eSim Experience
eSim installation and activation was very simple, payment was very easy and affordable.
had range in almost all areas
13 de febrero de 2026
Respuesta de Balisim
Thank you! We are so glad you found our eSIM affordable and easy to set up. We take great pride in our network reach, so hearing that you had range in almost all areas is fantastic news. Enjoy the rest of your Bali adventure with a great connection!
Great Customer Support
Great Customer Support, very fast reply, perfekt Support Information Provider. Strongly recommendation
19 de febrero de 2026
Respuesta de Balisim
We are thrilled to hear you had such a great experience! Providing fast and accurate support is what we do best. Thank you for choosing Balisim.com and for recommending us so highly to the travel community. Enjoy Bali!
Respuesta de Balisim
Bardzo dziękujemy za opinię! Cieszymy się, że nasza „błyskawiczna” reakcja pomogła. Staramy się, aby obsługa mailowa była zawsze na najwyższym poziomie, by nasi klienci mogli bez stresu cieszyć się pobytem na Bali. Do zobaczenia następnym razem!
Respuesta de Balisim
Thank you so much! We are thrilled to hear that we could make the process super simple for you. That is exactly what we aim for! We appreciate your support and hope you’re having a "perfekt" time in Bali.
Respuesta de Balisim
Thank you! We are so happy to hear that you found the process easy. Our goal is to provide the best service possible so you can spend less time worrying about your phone and more time enjoying Bali. Safe travels!
Great customer service and data.
Will use this service again. Absolutely no problems just good results.
13 de enero de 2026
Respuesta de Balisim
Thank you so much! We are thrilled to hear you had such a smooth experience with "absolutely no problems." We can’t wait to welcome you back on your next trip to Bali—we’ll be ready to get you connected again!
Perfect mobile Provider for Bali
The purchase of an eSim for our Bali Trip was easier that expected and the instructions were really helpful. The responses from the Support Team Game always quite soon.
The Qualität of the mobile Connection with Balisim has been perfect during our whoke Trip.
29 de enero de 2026
Respuesta de Balisim
We are delighted that you chose Balisim for your Bali adventure! Providing helpful instructions and fast support is our top priority, so we’re thrilled to hear you felt well-supported. Thank you for recognizing the quality of our network connection. We hope to see you again on your next visit!
The sim network was really great and…
The sim network was really great and delivery of sim was really smooth
3 de febrero de 2026
Respuesta de Balisim
Thank you so much for the feedback! We are thrilled to hear that the delivery was smooth and that you enjoyed a great network during your stay. We want the "logistics" part of your trip to be as easy as possible so you can focus on enjoying Bali!
Fast service and good connection
Fast service and everything went well!
eSIM is aktivated and works, when I entered Indonesia.
8 de febrero de 2026
Respuesta de Balisim
Thank you for the great review! We are so happy to hear that your eSIM was ready and working the moment you entered Indonesia. Our goal is to make sure our guests are connected from the very first second so they can navigate and message loved ones immediately. Enjoy your stay!
Quick ,easy service and very reliable
Everything was easy from purchase to set-up and to activation of esim with no surprises at all
1 de febrero de 2026
Respuesta de Balisim
We are thrilled to hear that everything went smoothly for you! Making the transition from purchase to activation seamless is what we strive for every day. Thank you for choosing Balisim.com and enjoy your "surprise-free" connection in Bali!
Respuesta de Balisim
Thank you for the great feedback! We are committed to providing the best coverage and speed in Bali by using Indonesia's top network. We're thrilled it met your expectations and kept you connected throughout your journey!
Respuesta de Balisim
Thank you! We believe that clear and fast communication is the key to a stress-free trip. We are glad we could stay in touch and help you get connected easily. Enjoy your stay in Bali!
Respuesta de Balisim
Thank you! We love hearing that our service was on point. Our goal is to make connectivity the easiest part of your trip. We truly appreciate the recommendation and hope you’re enjoying Bali!
Good value for the price und very good service
Good value for the price und very good service and follow up of installation and activation.
31 de enero de 2026
Respuesta de Balisim
Thank you so much! We believe that good value should always come with great service. We are especially happy that you appreciated our follow-up during the installation and activation, we want to make sure every customer is 100% connected before they head out to explore Bali!
Custom service ist amazing
31 de enero de 2026
Respuesta de Balisim
Thank you so much! We are thrilled to hear you had an amazing experience with our team. We truly believe that great support is just as important as a great connection. Enjoy your time in Bali!
Respuesta de Balisim
We appreciate your feedback! While we love that the process is easy for the tech-savvy, we take great pride in supporting all generations. For those who aren't as comfortable with eSIMs, our WhatsApp team is on standby to walk you through it step-by-step. In fact, we even send our team directly to your hotel or villa to handle the installation for you! No matter your experience level, we make sure you get connected.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.