The process was straightforward. Options provided and accepted. Was notified when the first annuity payment was to be made and the amount. However was not informed when the lump sum was due to be p... Ver más
La empresa ha respondido
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Consulta las opiniones de los clientes
Have dealt with Paul Dolan throughout a complex situation that has now been successfully brought to a close. Paul has been knowledgeable, easy to deal with and above all, extremely helpful. Very grate... Ver más
La empresa ha respondido
I like the fact that Canada Life are consistant and I know when to expect a payment. However, I am not happy with the way in which this policy was set up in the first place. I was led to believe tha... Ver más
La empresa ha respondido
I have an annuity with Canada Life and have been experiencing issues with HMRC in relation to the taxation situation. I asked Canada Life to provide details to back up my claim, which they did relat... Ver más
La empresa ha respondido
Información sobre la empresa
- Servicio financiero no bancario
- Compañía de gestión de fondos
- Seguro de protección de ingresos
- Prestamista hipotecario
- Proveedor de planes de jubilación
- Seguros de vida temporales
Escrito por la empresa
At Canada Life, we provide retirement, investment and protection solutions to individuals, families and businesses. We work in partnership with financial advisers to help customers to make more of life. Because we understand that financial security gives our customers the financial freedom and wellbeing that comes with it. We’re proud of our heritage, our values and our people. In 1903 we opened our first office in London, and in over a century we’ve built a strong and resilient business in the UK. Let’s build financially secure futures together.
Información de contacto
Level 37, 22 Bishopsgate, EC2N 4BQ, London, Reino Unido
- 0345 606 0708
- Customer.Services@canadalife.co.uk
- www.canadalife.co.uk
4,3
Excelente
1 mil opiniones
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Good set up . Very disappointing exit
It was easy setting up my annuity and monthly payments were always on time.
When transferring out my money at the end of the contractual term, was very very very slow, three months is unacceptable , whist the money was put into an account with zero interest , I feel like I should contact the appropriate ombudsman concerning my loss of interest on my money (shame on you) Canada Life.
12 de junio de 2026
Respuesta de Canada Life UK
Hi Mark,
Thank you for taking the time to leave us this feedback. I’m pleased to hear that setting up your annuity was straightforward and that your payments were made on time, but I’m sorry to hear about the delays and experience you’ve had when transferring your funds at the end of the term. We understand how frustrating this must have been for you.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to review this further.
All the best,
Helen
I went through Retirement Line to sort…
I went through Retirement Line to sort out my annuity. They advised Canada Life was offering best deals. So i went for Canada Life and everything went smoothly and my annuity was sorted out within 8 weeks, would definitely use again.
12 de junio de 2026
Respuesta de Canada Life UK
Hi Barry,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that everything went smoothly when setting up your annuity and that you’d consider using us again.
All the best,
Helen
First time using Canada Lift UK for my…
First time using Canada Lift UK for my pension got no issues at moment and probably use them for me other pension pots 👍.
12 de junio de 2026
Respuesta de Canada Life UK
Hi Justine,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that your first experience with us has gone smoothly and that you’d consider using us again in the future.
All the best,
Helen
Trustworthy
Easy process to go through but also very robust - feel they are totally trustworthy.
1 de junio de 2026
Respuesta de Canada Life UK
Hi Elizabeth,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you found the process both straightforward and reassuring, and that you feel confident in placing your trust in us.
All the best,
Helen
Retirement
Excellent help, support and information. Guidance and updates throughout the whole process. Always clear and understandable answers when needed.
12 de junio de 2026
Respuesta de Canada Life UK
Hi Gary,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you received such strong support, clear information and regular updates throughout your retirement journey.
All the best,
Helen
Respuesta de Canada Life UK
Hi Henry,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the experience nice and easy.
All the best,
Helen
Easy to understand
My policy was set up by my financial advisor, but the paperwork was clear and easy to understand and the policy was set up and payments commenced promptly.
11 de junio de 2026
Respuesta de Canada Life UK
Hi Caroline,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that the paperwork was clear and easy to understand, and that everything was set up promptly with payments starting as expected.
All the best,
Helen
Wrong payment in first bonds payment…
Wrong payment in first bonds payment the issue was it paying more than plan agreement and fund was dropping over the 5 years, returned money as requested for correct plan to be issued and payments to start still waiting no e mail or confirmation on plan
29 de mayo de 2026
Respuesta de Canada Life UK
Hi Mr Mansell,
Thank you for taking the time to leave us this feedback. I’m sorry to hear about your experience and the issues you’ve faced with your payment and follow‑up communication, as this isn’t the level of service we aim to provide. We appreciate you bringing this to our attention and would like the opportunity to review what’s happened.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Canada Life were really helpful
Really helpful with how to make my change of address and confirmation of it all being completed.
25 de mayo de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found the team helpful and that your change of address was handled smoothly and clearly.
All the best,
Helen
Respuesta de Canada Life UK
Hi John,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you found our team polite, the process easy to follow, and that everything was handled efficiently.
All the best,
Helen
Change of address - simple
Change of address process was straightforward. The person dealing with it was very helpful.
26 de mayo de 2026
Respuesta de Canada Life UK
Hi Karl,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that updating your address was straightforward and that you found the support helpful.
All the best,
Helen
Service as it should be
Simple, direct and efficient. Always has been a truly professional company every time I have had to contact them. I trust them implicitly.
2 de junio de 2026
Respuesta de Canada Life UK
Hi Francis,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you’ve consistently found our service simple, efficient and professional, and that you feel able to trust us.
All the best,
Helen
I didn't feel that my concerns were…
I didn't feel that my concerns were truly understood. The responder was more keen to explain away why we were in this situation and defend the actions taken by CL. Rather than see the issue from the customer perspective & answer accordingly. Left me unseen to deal again or take another product in the future
22 de mayo de 2026
Respuesta de Canada Life UK
Hi Robert,
Thank you for taking the time to leave us this feedback. I’m sorry to hear that you didn’t feel your concerns were fully understood, and that your experience left you feeling this way. This isn’t the level of service we aim to provide, and we’d like the opportunity to review this further and better understand what’s happened from your perspective.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this with you.
All the best,
Helen
I got me pension & the deal at this…
I got me pension & the deal at this time is good
11 de junio de 2026
Respuesta de Canada Life UK
Hi Mr Hutchinson,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you’re happy with your pension and the deal you’ve received.
All the best,
Helen
Good service but won't release the title deed over 5 months
An elderly family member took out a loan with this company independently, and overall the service must have been fine, as we later found out the elder had actually taken out 5 loans against the property with this company.
All the loans have been fully repaid, but it's been over 5 months and the company is still holding the title deed and hasn't released it yet. This has caused a lot of hassle and certainly a very high solicitor bill (by chasing up the title deed).
That said, we've contacted customer service, and they have always been polite. We're just hoping the title deed issue gets sorted out soon so this matter can finally be resolved.
8 de junio de 2026
Opinión espontánea
Respuesta de Canada Life UK
Hi Nicole,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m pleased to hear that you’ve found our customer service team polite, while also sorry to hear about the delays and inconvenience caused with the release of the title deeds. This isn’t the experience we want to provide, and we understand how frustrating this must be.
If you’re happy to, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we’ll get in touch to look into this further.
All the best,
Helen
Very good communication
Very good communication. When I emailed several times, I always had a prompt email back.
14 de mayo de 2026
Respuesta de Canada Life UK
Hi Denise,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you experienced prompt and clear communication whenever you got in touch.
All the best,
Helen
Everything was explained and ensured.
Everything was explained and ensured I did understand what was going on, I was fully aware of what was happening and the first payment arrived as assured on time.
Thinking it would be a daunting task to sort out my pension but it ended up a much easier process which was much appreciated.
31 de marzo de 2026
Respuesta de Canada Life UK
Hi Kevin,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that everything was clearly explained and that you felt confident throughout the process, with your first payment arriving as expected.
All the best,
Helen
1 you listen to people
1 you listen to people
2 you act straight away
3 nothing too much troublr
5 de junio de 2026
Respuesta de Canada Life UK
Hi John,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you felt listened to, received a quick response, and found the team helpful throughout.
All the best,
Helen
Seamless annuity purchase
What an impressive experience we have just had with Retirement Line and Canada Life. Buying an Annuity with hard-earned pension savings is a daunting prospect. We've been very impressed with the prompt and caring approach of the Retirement Line team, and the follow-up with Canada Life, who provided a very competitive quote. Alison and Lucy at Retirement Line kept us updated constantly through the process and immediately dealt with any queries we had. The process can take some time, but was efficiently handled, taking a week less than anticipated. I'd recommend it to anyone.
1 de mayo de 2026
Respuesta de Canada Life UK
Hi there,
Thank you for taking the time to leave us this feedback. We really do appreciate it, and I’m delighted to hear that you had such a positive experience when purchasing your annuity, and that both Retirement Line and our team were able to support you so well throughout the process.
All the best,
Helen
Sorry
Sorry, I can't give assessment because I'm in long term holiday until 20 of October!
5 de junio de 2026
Respuesta de Canada Life UK
Hi Richard,
Thank you for taking the time to leave us this feedback. We really do appreciate it.
If there is anything you do need from us whilst you are away, please email customer.experience@canadalife.co.uk with your policy details and contact details, and we will get in touch.
All the best,
Helen
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