Express Cabs & Couriers Ltd, Maidstone, Kent Opiniones 

108
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I found it easy enough to pre-book through the Express App. The app is also handy for watching when your driver is due to arrive. Both drivers that were assigned to me today (26/10/26) were rea... Ver más

Valorada con 5 estrellas sobre 5

We use these guys for all of our airpot transfers. Always excellent service. Cars clean, drivers polite and today we are travelling with our granddaughter and the driver brought a really good qualit... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Express Cabs provided an excellent service. I was given full details of what car to look out for. Our driver Adrian arrived on time and was friendly and the taxi was immaculate and smelt like a spa... Ver más

Valorada con 5 estrellas sobre 5

Having had issues with other providers in the past we now ALWAYS use Express for our Airport Transfers and wouldn't book with anyone else. Booking process is easy and efficient with clear pri... Ver más

Información sobre la empresa

  1. Servicio de taxis
  2. también en la categoría
  3. Empresa de autobuses y autocares
  4. Servicio de taxi con minibus
  5. Servicio de transporte

Escrito por la empresa

At Express, we believe a taxi service should be about more than just getting a car from A to B. What makes us different is our people. We’re a local, family-run business that has been serving Kent since 1991, and we still believe that personal service matters. You can book through our app, online or over the phone, but behind the technology is a real local team who know the area, know our drivers and are here to help when you need us. Whether it’s your everyday journey, an airport transfer, a corporate booking or a late-night trip home, we combine modern technology with the personal service you’d expect from a local company. We’re proud to be part of the Kent community — and we think that local knowledge, experienced drivers and real people at the end of the phone make a difference. Technology gets you a car. People make the journey.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

108 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 25% de las opiniones negativas

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4,4

Todas las opiniones

(108)

60 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Airport drop off

Great service on time, our driver - Creena was brilliant helped with all the luggage and checked we had everything .
We definitely recommend and use again.
Superb. 🌟

18 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Express Cabs provided an excellent…

Express Cabs provided an excellent service. I was given full details of what car to look out for. Our driver Adrian arrived on time and was friendly and the taxi was immaculate and smelt like a spa

17 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

The telephonists are always so happy to…

The telephonists are always so happy to help and so lovely and the taxi drivers always look so smart and professional and are always very nice too definitely would book with express cars again soon and would recommend to other people -Imogen

10 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Journey to Gatwick South Terminal

Booked a journey to Gatwick South & it was an absolutely seamless experience from the cheery, pleasant operator to the really helpful driver & lovely clean car.
Highly recommended 5* service. Will definitely use again

25 de mayo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Helpful and friendly

I find Expresscabs to be highly proffessional. From booking the taxi to the journey itself. The telephonist was polite and very helpful and the driver and car were both clean and smart. The driver helped wirh our bags to and from the car. Will definately be using them again.

10 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Ordered via the App.

Ordered via the App all went smoothly.
The driver was very nice and the journey
Was good and I felt safe, I arrived at my destination
In good time for my appointment, I was extremely
pleased, and will be using Express Cabs in future if the
need arises.
Thank you very much.

14 de octubre de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great journey to Heathrow airport

Great journey to Heathrow airport . Very friendly and helpful . I will definitely use next time .

12 de octubre de 2026
Opinión espontánea
Logotipo de Express Cabs & Couriers Ltd, Maidstone, Kent

Respuesta de Express Cabs & Couriers Ltd, Maidstone, Kent

Thank you so much for taking the time to leave a review! We’re delighted you had a great journey to Heathrow and that our driver was friendly and helpful. Airport runs can be stressful, so it’s great to hear we made it an easy start to your trip. We look forward to looking after you again next time. Safe travels!

Valorada con 5 estrellas sobre 5

Really happy with this company

Really happy with this company never let me down. Always on time and reliable. Today’s drivers was lovely got me to my drop off on time and was very kind. Really appreciate it.
5 stars ⭐️ ⭐️⭐️⭐️⭐️ from me thank you

3 de octubre de 2026
Opinión espontánea
Logotipo de Express Cabs & Couriers Ltd, Maidstone, Kent

Respuesta de Express Cabs & Couriers Ltd, Maidstone, Kent

Thank you so much for your kind words and the 5 stars! It means a lot to hear that we’ve never let you down. Being on time and reliable is what we work hardest at. We’re really glad today’s driver looked after you and got you to your drop-off on time. We’ll make sure they hear your lovely feedback. We really appreciate your continued support and look forward to seeing you again soon!

Valorada con 5 estrellas sobre 5

Our go to for trips!

We use these guys for all of our airpot transfers. Always excellent service. Cars clean, drivers polite and today we are travelling with our granddaughter and the driver brought a really good quality age appropriate car seat. If i need a taxi at home i use these and not uber.

The office team are really helpful and we get text conformations and a call the day before to confirm.

25 de septiembre de 2026
Opinión espontánea
Logotipo de Express Cabs & Couriers Ltd, Maidstone, Kent

Respuesta de Express Cabs & Couriers Ltd, Maidstone, Kent

Thank you so much for this wonderful review! We’re thrilled to be your go-to for airport transfers, and even more so that you choose us over Uber for your local trips too. We’re really glad the car seat was right for your granddaughter. Making sure little ones travel safely and comfortably matters a lot to us. We’ll pass your kind words on to the driver and the office team, who’ll be delighted to hear the confirmation texts and calls are appreciated. Have a fantastic trip, and we look forward to seeing you all when you get back!

Valorada con 5 estrellas sobre 5

The cab driver Mark arrived on time and…

The cab driver Mark arrived on time and was the nicest cab driver I have ever had. We had some really good conversations and I hope I get him again soon. Couldn’t rate him any lower than a 5, thanks a lot! 👍

24 de septiembre de 2026
Opinión espontánea
Logotipo de Express Cabs & Couriers Ltd, Maidstone, Kent

Respuesta de Express Cabs & Couriers Ltd, Maidstone, Kent

Thank you so much for the brilliant 5-star review! We’re so pleased Mark arrived on time and made your journey such a pleasant one. Being called the nicest cab driver you’ve ever had is high praise, and we’ll make sure he hears it. He’ll be chuffed! We hope you get to share another good chat with him soon. Thanks again, and we look forward to driving you again!

Valorada con 1 estrellas sobre 5

I booked the taxi a day before at 06:05…

I booked the taxi a day before at 06:05 am to catch another bus going to work. Waited until 06:20 until the driver came.
I missed my bus, late for an hour at work.
Felt like a trust that is broken. Terrible experience

19 de septiembre de 2026
Opinión espontánea
Logotipo de Express Cabs & Couriers Ltd, Maidstone, Kent

Respuesta de Express Cabs & Couriers Ltd, Maidstone, Kent

We’re really sorry to read this. You booked in advance so you could rely on us, and we let you down. A 15-minute late pickup that made you miss your bus and arrive an hour late for work isn’t acceptable, and we completely understand why you feel your trust was broken.

We’d like to look into what happened with your booking and put things right. Please get in touch with us directly at complaints@expresscabs.co.uk and quote your booking date and time, so we can speak with you personally.

We’ll be using your feedback to make sure early-morning pre-bookings are covered properly in future. We hope you’ll give us the chance to win back your trust.

Valorada con 1 estrellas sobre 5

Advanced booking

Our daughter just started Reception, booked taxi for in advance for few days , 2 out of 4 bookings cancelled by me due to taxi late by 20-30 min, with no update messages, emails, and ect. Every time calling for update- getting lies that I’m top of the list . It’s time critical school runs, why not to send a message or have a message pop up, that for our company 30-40 min lateness- normality, so customers can have a choice taking a risk or booking different company!

14 de septiembre de 2026
Opinión espontánea
Logotipo de Express Cabs & Couriers Ltd, Maidstone, Kent

Respuesta de Express Cabs & Couriers Ltd, Maidstone, Kent

We’re truly sorry. Getting your daughter to school on time during her first weeks in Reception matters a great deal, and we let you down more than once. Being 20–30 minutes late on a pre-booked school run isn’t acceptable, and you shouldn’t have had to keep calling us for updates.

You’re right that you should have been told sooner. If a car is running late, you deserve an honest message straight away so you can decide what to do, not reassurances that turn out to be wrong. We’re sorry that wasn’t what you got.

We’d really like to speak with you directly, go through each of these bookings and make sure any future school runs are properly covered. Please contact us at complaints@expresscabs.co.uk or reply here, and we’ll call you back.

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