Everything was substituted nothing matched what I ordered not the colour not the item - their attitude was unapologetic confrontational and unhelpful . They cited Policy contradicting the FAQS page.... Ver más
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Consulta las opiniones de los clientes
Everything in terms of the ordering experience and delivery were great. My one suggestion would be to give a delivery ETA if possible, just so the sender knows when in the day to expect delivery to be... Ver más
Hazelton's has a great selection of gift options at every price point. The gift baskets/arrangements make me proud to send and are impressive to receive. The ordering process and ability to substitu... Ver más
This was a wonderful experience! It was a late night decision for a next day delivery to my sister for her anniversary. Although I made an error with the address, it was suspected and a hazelton rep... Ver más
Información sobre la empresa
Escrito por la empresa
Gift baskets shipped Across Canada, USA. Local customers since the 1980s.
Información de contacto
130 Sparks Avenue Suite 102, M2H 2S4, Toronto, Canadá
- 416-837-8811
- customerservice@hazeltons.ca
- www.hazeltons.ca
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 5% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Finding alternative online options for…
Finding alternative online options for sending gifts to friends and family for all special occasions is refreshing. I will use Hazeltons going forward and recommend to everyone! 🤗

Respuesta de Hazelton's Canada
Overall a Good Experience
The concept of handling the gifting and the assortment of items on offer are impressive. The gift package arrived timely. The pricing is decent as well.
One thing though. The substitution of one of the items didn’t go down well with my wife. I raised the issue with customer support but the resolution was less than optimal. With that said, I would still place more orders in the future. Thanks Hazeltons!
User friendly web site
User friendly web site. Product is exactly as advertised.

Respuesta de Hazelton's Canada
If I could give a ZERO I would! Product does not arrive as shown on website images. And they don't care
If I could give a ZERO I would!! HORRIBLE - UNACCEPTABLE - WILL NEVER ORDER ANYTHING EVERY AGAIN!!!! PRODUCT NOT AS SHOWN??
Please believe me when I say… the gorgeous very expensive gift that you have chosen on purpose for a loved WILL NOT ARRIVE in the same condition as appears in the perfect picture online. And TRUST ME Hazelton's DO NOT CARE! They have a ‘it’s not our problem’ philosophy.
My Mom, who loves orchids was quite happy to pay the small fortune to send me a gorgeous orchid following a hospital visit – only to have me come home to STALKS – ZERO FLOWERS on the actual orchid! The flowers completely DETACHED (broken off from the plant itself). SO I have a green plant - with no flowers. The orchid flowers laying in the box – ZERO flowers on the actual plant, which Hazelton's take no responsibility for – quite happy for me to accept damaged goods on my end??? An orchid without a single flower actually attached to the plant???
Fruit-tastic! Thank you for a wonderful fruit basket!
Thank you for a wonderful fruit basket! It looked fantastic and I sure appreciated your effort! My clients were very happy which made me super happy. Thanks so much!!!

Respuesta de Hazelton's Canada
Ordering from afar
I have placed the order from Australia on line and the feedback from the birthday recipient has been very favourable. This is the second order I have placed with your company and both the receiver and myself, the purchaser, have been very happy.

Respuesta de Hazelton's Canada
Beautiful Flowers
Beautiful Flowers, Great service (quick responses by the customer service with an issue) fast delivery - very worth every $! I am a fan and advocate.

Respuesta de Hazelton's Canada
Avoid
Aside from the additional flowers sent everything in the gift box was an alternative. Most inappropriate was to send alcoholic truffles instead of non alcoholic ones. A coffee press instead of a teapot (an alternative teapot would be reasonable) and cinnamon instead of breakfast tea, added to a total mismash that took all meaning from my gift. In response to my 'valued' feedback the T&Cs were recited along with saying it was rare for everything to be an alternative. Despite initially inferring some recompense for the truffles the standard lines returned. At the least, sending a new box of non alcoholic truffles or chocolate would have been welcomed.
The entire process was very…
The entire process was very streamlined, and the response from support was phenomenal

Respuesta de Hazelton's Canada
Lovely service and well delivered.

Respuesta de Hazelton's Canada
If I could give this zero I would
If I could give this zero I would. Didn't deliver package and charging obscene amount for an attempt at delivery. The whole thing is a scam, avoid at all costs.
Fantastic 2026 St. Valentine's Day
Fantastic!
The gift arrived on time on a very busy St. Valentine's day (2026). The Nuts and Dried Fruit arrangement on a ceramic display tray was pleasing to my wife and can very much be utilised for a number of other things since the "big day" is now past. Very budget friendly, healthy and memorable her.

Respuesta de Hazelton's Canada
Easy way to bring some cheer
It was very easy to add on to the baskets and my family was very appreciative of the lovely gift

Respuesta de Hazelton's Canada
False Marketing
I ordered a gift basket and received a box that’s completely different than what I expected. This was so disappointing. None of the items were in the image that was advertised. This is misleading and false marketing.
We were so pleased with the basket sent…
We were so pleased with the basket sent to the family. They thought it was perfect.
The process of ordering was easy and we will use your services again. Thank you.

Respuesta de Hazelton's Canada

Respuesta de Hazelton's Canada
Thankyou for the cake for our daughter…
Thankyou for the cake for our daughter it was truly amazing and taste was brilliant.
Most definitely will reffer more friends 🧡

Respuesta de Hazelton's Canada
The whole process was very smooth and…
The whole process was very smooth and well-managed. I accidentally selected the wrong payment method, but they kindly guided me through correcting it. The gift arrived right on time and my son absolutely loved the items included.

Respuesta de Hazelton's Canada
Excellent service & communication
Excellent service & communication. My daughter loved her gift.

Respuesta de Hazelton's Canada
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