Heat Outdoors Opiniones 

Respuesta de Heat Outdoors

29 abr 2025

Hi Al,

Thanks for the great feedback! We're really pleased to hear the Tulip Fire Pit is making your spring evenings more enjoyable. Enjoy the BBQ season!

If you ever need anything else, don’t hesitate to get in touch. Thank you for choosing Heat Outdoors!

Respuesta de Heat Outdoors

24 ene 2025

Hi Simon,

Thank you for your feedback! It’s great to know that our products are making a difference all year round. If you need any assistance or have questions in the future, we’re always here to help!

Respuesta de Heat Outdoors

14 ene 2025

Hi Vince,

Thank you so much for your fantastic review! We're thrilled to hear how happy you are with your Shadow Crystal Infrared Panel Heaters and the energy savings they bring. It's always our goal to help customers make informed decisions, so it's wonderful to know Rachel and Ruth were able to provide such excellent support throughout your purchase.

If there’s anything more we can assist with, don’t hesitate to reach out. Thank you again for choosing Heat Outdoors!

Respuesta de Heat Outdoors

10 ene 2025

Thank you for your feedback! We're pleased to hear that Rachel was able to assist you. If you need any further help, feel free to get in touch. We are always happy to help!

Respuesta de Heat Outdoors

2 ene 2025

Hi Karla,

Thank you so much for your review! We’re sorry to hear about the initial issue with your Shadow Sidekick 1.2kW but are thrilled that our customer service team could resolve it quickly for you.

It’s wonderful to know the replacement heater is working perfectly and is exactly what you were looking for. We’ll pass on your kind words to our customer service team - they’ll be delighted to hear they made a positive difference!

If you ever need anything else, don’t hesitate to get in touch. Thank you for choosing Heat Outdoors!

Respuesta de Heat Outdoors

2 ene 2025

Hi Meg,

Thank you for your amazing review! We’re thrilled to hear about your positive experience with our team. Providing exceptional customer service is at the heart of what we do, and it’s so rewarding to know it made a difference for you.

We’re delighted that you appreciate our range, competitive pricing, and speedy delivery - it means the world to us that you’d recommend us to your friends and family.

Thank you for choosing Heat Outdoors! If you ever need any further assistance, we’re always here to help.

Respuesta de Heat Outdoors

2 ene 2025

Hi Kate,

Thank you for your kind words! We’re so pleased to hear that our team was able to provide friendly, thorough, and helpful service. It’s great to know you’re happy with the heater you chose and that it’s meeting your needs.

Your recommendation means a lot to us, and we truly appreciate your support. If you ever have any further questions or need assistance, don’t hesitate to get in touch - we’re always here to help.

Thank you for choosing Heat Outdoors!

Respuesta de Heat Outdoors

2 ene 2025

Hi Daniel,

Thank you for your wonderful feedback! We’re delighted to hear that you’ve had such positive experiences working with Ruth and Heat Outdoors on multiple projects. Ensuring great product quality and quick turnaround times is what we strive for, and it’s fantastic to know this has met your expectations.

Your recommendation to both Trade and DIY customers means a lot to us. If there’s anything else we can help with, please don’t hesitate to get in touch. We look forward to working with you again in the future!

Respuesta de Heat Outdoors

2 ene 2025

Thank you for your feedback! We’re thrilled to hear that you’re happy with the product and our fast delivery service. Your recommendation means a lot to us. If you need anything else, don’t hesitate to reach out.

Thanks for choosing Heat Outdoors!

Respuesta de Heat Outdoors

2 ene 2025

Hi Alessandra,

Thank you for your fantastic review! We’re delighted to hear about your positive experience with Heat Outdoors, and we’ll be sure to pass your kind words on to Rachel and Paul - they’ll be thrilled to know their support made a difference.

It’s great to hear that our products and service have not only met your expectations but also earned positive feedback from your clients. Providing reliable products and ongoing support is a top priority for us, and we’re so pleased it’s reflected in your experience.

We truly appreciate your recommendations and look forward to assisting you and your clients in the future. If there’s ever anything more we can do to help, don’t hesitate to reach out.

Thank you for choosing Heat Outdoors!

Respuesta de Heat Outdoors

17 dic 2024

I am writing this reply more for other customers to read than in direct reply to the review. We go to such enormous lengths to keep customers happy and provide, not just with superb products, but exceptional service too. We are so proud of our 5 Star rating, it is genuinely disheartening when we are unable to resolve an issue.

Mr Morvaridi purchased 2 heaters from us in early 2022 and used them without incident in his restaurant Minas London for over 2.5 years. In fact he was so happy that, as recently as Feb this year he returned and made additional purchases from us.

When were recently contacted regarding a heater not working, it was well outside of warranty, yet despite this, we diagnosed the problem and offered to fix the heater free of charge if he could return it to us. Mr Morvaridi declined this offer and instead, asked us to send him the parts for his own electrician to make the repairs. We of course obliged and sent the parts out FOC arriving with him the very next day. His electrician, tried to replace the parts and, as we later discovered, destroyed the heaters in the process. The new motherboard had been rammed in so hard that it broke and snapped the switches. He failed to reattach the earth connection wire and, most critically, cut through all mains power cables (instead of undoing the connectors) inexplicably, reconnecting them with sticky tape. The heaters had been rendered unusable and extremely dangerous if used.

When the ruined heaters were returned to us at our request, we contacted Mr Morvaridi to explain the damage his electrician had done. We offered to do a complete restoration ie, replace every part except for the outer case for a cost of only £400.00. This offer generated an abusive conversation with our lead engineer and the 1 star review. I then personally intervened and offered to do the repair for half price (at a big loss to us), however, this was still refused.

With regards to the negative comments about our products being made in China; every high quality phone, PC and electronic product we all own is made in China. We use the finest state-of-the-art factories, quality technicians and have every certification and ISO quality accreditation. Additionally, I personally inspect them at least three times a year and, will be there again in January. In my experience, the majority of Chinese I have worked with for many years are wonderful loyal people, with a strong work ethic and, I am proud to call several of them my close friends.

Stephen Levy

Founder and CEO

Respuesta de Heat Outdoors

28 oct 2024

Morning,

Thank you for your feedback.

I am very sorry you have had some issues with the Santini heaters. The Santini is the most popular gas unit we currently retail, and having sold over 500 in the past year alone, with not one reported issue, I am very surprised that something was amiss.

We are always here to help and as you can see, we simply don't do unhappy customers!

If you were to contact our customer care team on live chat, email, whatsapp or website message - they will of course fully rectify the issue or talk you through the build process (as well as provide a full build video tutorial) should anything within this process not have been clear.

I have tried to give you a call on your mobile this morning, but was unable to reach you.

Please do reach out, so we can resolve and support you through any issue you may have.

Warm Regards,

Rachel Armstrong

(Operations Director)

Respuesta de Heat Outdoors

2 oct 2024

Hi Bobby,

Thank you so much for your fantastic review! We're thrilled to hear that you had such a positive experience with us, both with your purchase and our service. Your continued support and recommendation mean a lot to us! We look forward to serving you again and appreciate the 5-star rating!

Ellie