Ordered coat from them. Following 2 weeks waiting for order to be shipped got email saying order could not be processed and if i wanted item to reorder. No reason why order could not be processed no... Ver más
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Consulta las opiniones de los clientes
What the heck has happened to joe browns??? Ordered 4 items. The sizing is tiny. Material on all of them is cheap nasty and scratchy. Used to be lovely. Honestly had much better quality from shein !... Ver más
Good budget clothing. I bought a blue blazer for summer - I didn't expect high end but it looked little different to one I spotted in the Goodwood shop at five times the price I paid at Joe Browns.... Ver más
I really love the brand Joe browns and love the tunics and have purchase many tunics and tops and duvet sets. I usually purchase these in your larger sizes but just recently have been left disappoint... Ver más
Información sobre la empresa
Información proporcionada por diversas fuentes externas
Visit Joe Browns for original men's clothing, unique women's clothing and funky accessories that won't be found on the High Street.
Información de contacto
Brown Lane East, LS11 0BT, Leeds, Reino Unido
- 01132706655
- TrustPilot.Reviews@joebrowns.co.uk
- www.joebrowns.co.uk
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No ha contestado las opiniones negativas
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Good budget clothing.
Good budget clothing.
I bought a blue blazer for summer - I didn't expect high end but it looked little different to one I spotted in the Goodwood shop at five times the price I paid at Joe Browns. I liked the Goodwood one and delighted I've found something very close for a fraction of the price.
Looks great, fit perfect, delivery rapid.
I pulled the trigger on white jeans yesterday influenced by rewatching the sixties iconic film Blowup. They arrived the next day before midday, quick delivery speed and again look and fit great. Shame Joe Brown doesn't do a cheap Bentley convertible to complete my image.
Forever Joe's Essential Cami in white... Disappointed 😞
I ordered two Forever Joe's Essential Cami in white. Very disappointed with the material and sizing. They were described as having a crinkle texture the same as my previous ones which are lovely and good quality. These however are large in size, oddly shaped, so size down and are very thin stretchy material 95% viscose 5% elastane same material you would find in cheap clothes shops. So they are being returned. I know they're not expensive but the material is not as described! They are awful 😞. I've shopped with Joe Browns since they started and I'm finding that a lot of the womens clothes are now being made from these cheaper materials with a high price tag to them so unfortunately I'm not buying as regularly as I used to because of this, which is a shame as I loved the quality and unusual quirky designs they always had 🥺
6 month wait never got my item
Never using again. Previous order went through twice for no reason. Sent one back but after one wear discovered the button down dress constatly unbuttons so is unwearable. Made a separate homewear order 6 months ago. They emailed to say the stock was delayed. 6 months later it finally shipped but never arrived. They've now just given me a refund and said its out of stock. So they just had my money for 6 months with nothing whatsoever to show for it. Totally unacceptable.
Seriously bad returns system
I have been a customer for years and like their clothes. However I wanted to return the last order and it was impossible. The label return had been torn off, so I had to go to my online account to print a label. I was asked for my order number and email but was told this was invalid. I sent a contact form but received no reply. Finally I telephoned and was told to put the parcel number rather than the order number asked for. This again came back as invalid but the service advisor told me that I need to put it in 3 times to override the system! This did work but it is a returns system so unfit for purpose that I will not risk buying anything from them again.
Evri....the weak link
I like the clothes. I just wont buy again because of their delivery partner Evri. 1 parcel arrived empty. Another late, then marked as delivered when I chased it up with Evri...it clearly wasn't.
In summary....nice products if you get them!
Shirt looked years old after only two washes
Bought an expensive polo shirt from Joe Browns and after the first wash it was covered in lint - unlike all of my other clothes. I hoped it was just a one-off, but it's the same - or worse - after the second wash. Can't return it now as it's been worn but never buying from Joe Browns again - poor quality.
Let down by customer services
Nice clothes/shoes that are a bit different. However, I found customer service advisor very patronising when I contacted them this afternoon. I was trying to get a replacement evri label and was being told I must be doing something wrong as I was unable to find Joe browns via the evri link on the website. Therefore, I went through each step with her to which she confirmed were the right steps. Then when I got to the same page she said again I must be doing it wrong. I stated she just confirmed all the steps whilst on the phone to me and asked if there was a way to email a replacement label. In which she kindly did. However, speaking to a customer in this manner I found quite offensive to be told it must be the customer at fault when clearly it was the website. A let down from whay otherwise would be a good company.
Not what they used to be!
I used to think that Joe browns clothing was brilliantly different. The women's selections still are, with new and different items in each catalogue. Menswear not so, how many shirts/t shirts does a man need? Als, and more importantly, the quality of goods has dropped dramatically. 2 pairs of summer shorts have lost their colours so quick that I am reminded of a song by visage. My wife had to repair the pockets on a denim jacket, as they had not been stitched properly . Finally, I recently purchased a men's leather belt. After a few months, the component parts of the belt started to come apart and I had to re-glue them. Not a great state of affairs.
Disappointef
Parcel has been with Evri for at least 8 days. Have emailed Joe Browns but no response. Very disappointed in both companies
They can't tell diff bw petite/regular
I ordered two dresses in regular length. When i received them, both were petite. I called customer service who were apologetic and said will post the correct (regular) once i post the petite dresses back. I did and they kindly returned both dresses back in PETITE size AGAIN! Like, really!!?? Once is a human error but twice? I am not sure if this is a joke or this is their regular service ....or actually their service is a joke but not a very funny one. I am not sure that i have any other option but to return both the dresses as i have no confident that i will be third time lucky!
No updates since I order on the 24th…
No updates since I order on the 24th ,customers service is closed until tomorrow. Can you check my order it says status hold ive check . both come up instock there's only 2items ive order . An update would be great .thanks .
First delivery delivered to wrong…
First delivery delivered to wrong address.
Evri admitted their fault.
Joe Browns sent replacement by fedex.
They failed to meet express delivery and item arrived too late for Birthday,
Evri collection arranged but they failed to collect.
Eventually had to find a drop off for Evri.
Still waiting for a refund.
Although not directly Joe browns fault they need to sort out their couriers.
I will think twice before trying this company again.
Comedy of errors which took up too much of my time.
Previously ordered and had a decent…
Previously ordered and had a decent experience. Just trying to fathom the five stars they've put against and item I'm interested in buying. A review of it seems like a good idea, a good way to gage and see what others think. It's not possible. Checked numerous different items, most are 5 star, no visible review, a few are slightly lower than 5 star. Don't seem to have any relation ship to products, just random high star marks?
Terrible customer service re returns
I ordered a top which arrived.
Unfortunately too big and nothing like the item illustrated. Trying to return and have asked for QR code, all to no avail.
Useless service for returns
Customer service very poor
Good quality clothing
Good quality clothing. Prompt delivery. Fair price. I also like the fact that you often show the same item on several models of different sizes and ethnicities. This is both useful for customers and brave of you not to use only stick thin, unrealistic, models.
Blue cord cargo shorts arrived on…
Blue cord cargo shorts arrived on time.Comfortable fit and great quality
Very poor fit
Ordered regular fit jeans and they were like tights! never had an issue with reg fit jeans before, how can they be so way out with the sizing?
DO NOT ORDER from this company
DO NOT ORDER from this company. customer service is non existent and after 3 emails over 1 week I have not received a single reply on my returned item. The reason my item was returned was because the quality of the product was disgraceful. the Material was completely see though and stitching looked like it was done by a 5 year old child.
I had planned to order lots of products from Joe Browns but this experience has completely turned me off buying from them again. I should have read the customer service reviews before placing my order.
order : 9425469
Firstly I love Joe Brown produce.
Firstly I love Joe Brown produce.
I placed an order for 2 dresses when they arrived 1 was not suitable the other too big.
I returned on 24/4/2026. As nothing heard I sent email asking for updates.
Horror reply today,have received back but it is in a queue. They are too busy and will take 10 days before bring processed.
Don't think I'll be buying any more.
Non existent customer service
First-time buyer with this company. Have tried to contact customer service twice but received no reply. I should have read other people's experiences on here of the woeful customer service. Once bitten, twice shy. Won't buy from them again simply because I cannot trust them. I wish these companies would realise that a positive customer service experience leads to repeat purchases. Update: within 40minutes of me posting this review on Trustpilot, I finally got a reply from Joe Browns. This happens frequently when posting negative reviews of a company on Trustpilot. Only then does someone get off their backside and reply to you. Clearly, this is very poor management behind the scenes.
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