JUSTPOLES- Curtain poles and Curtain Tracks Opiniones 

434
•
TrustScore: 4.5 sobre 5

4,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great choice of poles. Great price. I ordered 3 poles in various sizes and a certain brand. A day or so later I received a phone call from the company explaining the ones I had ordered wouldn’t... Ver más

Valorada con 5 estrellas sobre 5

Initially overwhelmed with the choice of fabrics, Abby patiently guided me through all options and even allowed me to take fabrics home. Andrew came to measure up and explained fitting options. La... Ver más

Valorada con 1 estrellas sobre 5

Bought a regular pole and bay pole. Regular pole was fine, bay pole did not function as described. Just Poles wouldn’t accept a return and persisted to email why it was our fault it didn’t work to jus... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The service at Just Sew (JustPoles) was fantastic. Donna who served us was extremely knowledgeable about the range of curtain poles available and helpful with her suggestions and ideas. The order p... Ver más

Información sobre la empresa

  1. Diseñador de interiores

Escrito por la empresa

Just Poles are a UK based curtain pole and curtain track specialist. Our website is the UK`s largest online retailer of quality curtain poles and curtain tracks. We also manufacture bespoke curtains and soft furnishings. Our retail shop is based in the North East and offers the largest selection of top quality brand names such as Silent Gliss, Galleria, Alison Davies, Resina Design, Advent Designs, Byron and Byron, Lawson Johnston, Regency, Jones, Hallis Hudson, Rolls, Opus Studios, Speedy, Swish, Kestrel, Charles Rowley, Museum, Walcot House and many more. We also have a fantastic range of Tiebacks and trimmings to choose from. Visit our retail shop to see for yourself, a Huge display of curtain poles and curtain tracks. View Our Latest Collections Here. Browse by category, Manufacturer or if you are looking for a particular pole or track use our Search Feature. If you can`t find what you are looking for or need a little bit of advice please Contact us and one of our fully trained staff will be happy to help.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

434 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 50% de las opiniones negativas

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4,4

Todas las opiniones

(434)

10 opiniones en los últimos 12 meses

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Valorada con 3 estrellas sobre 5

Gaps in The Delivery System

I have made 2 orders to Just Poles in the last month. The web site was a bit iffy as the search function did not seem to recognize the specific poles I was looking for and I had to trawl the site to find them - twice. After that the process worked pretty well up to the point where payment was taken. At that point the process and the web site tracking page froze. For both orders I had to ring or e mail to find out what was happening. For the first order, the poles had been despatched but the website tracking page had not been updated. They arrived the day I made my 'where's my stuff ' query. For the second order the same information freeze happened but when I called it seems the poles had been sent to the wrong place and no one had noticed. After my call they were found, despatched and I got them next day. In summary, a good e trader with some irritating gaps in their order handling system.

3 de noviembre de 2013
Opinión espontánea
Logotipo de JUSTPOLES- Curtain poles and Curtain Tracks

Respuesta de JUSTPOLES- Curtain poles and Curtain Tracks

Hello Mr Orwin
Thank you for the review.

We had had our account department check the transactions, and both were made by yourself and payments look as if they went through without any problems or assistance from our sales staff.
Both order were dispatched within 5 working days, your first should have been delivered on the 4th day but the carrier did miss you, and re delivered the next day. The carrier did email you the day before delivery, but you must have missed the email, hence your email to ask where the order was.
With regards to our search, we do know that at times it can be slow, we have over 100,000 versions of products, and can be tedious at times. We are working on a new search facility, which should have been launched last month, but will be live soon, this will make searches faster and more specific to customer searches.
Thank you again for the time to write the review, all points are taken onboard and we do try to improve on areas we can.
Regards
Justpoles Customer Services.

Valorada con 5 estrellas sobre 5

Great service

We needed 2 new brackets for our curtain pole. I found Just Sew on a search and wash able to easily find the right one. I ordered them late Thursday evening and they arrived in the post on Monday morning. Couldn't fault The service.

3 de noviembre de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Nice quality pole -

Really pleased with my curtain pole from Just Poles - delivery was about 2 weeks after online order. Easy to install and this solid pole is great for my interlined curtains - good price too for this quality item.

2 de noviembre de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent service from start to finish

From the minute of ordering my curtain pole and hold backs, I received conformation of my order, followed by my delivery date which states up to 21 days (I received my order within 3 days and that was over the weekend). Have to say brilliant all round customer service and information and very good quality products. I would highly recommend shopping at Just Poles

30 de octubre de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

No sooner ordered than delivered!

Website easy to use with handy measuring instructions. Poles ordered Monday afternoon delivered on Tuesday - excellent service. Recommended you to my neighbours who have ordered their pole today.

30 de octubre de 2013
Opinión espontánea
Valorada con 2 estrellas sobre 5

Poor

I ordered on the 7 th of October and took delivery yesterday. My order was over stg 1200. It was broken into parts requiring many days chasing of the courier company to take multiple delivery. After over 3 weeks of a wait on very expensive Alison Davies poles (not pointed out when purchasing and no information or follow up - I had to phone and email every time), the poles arrived yesterday wrapped in bubble wrap and with no fittings at all. I now face another wait while the specific screws are posted out to me. Worse still, is the attitude when their mistake was pointed out. Given I was charged stg 25 for delivery as well, I can on,y advise beware! Personally, I will be taking my business elsewhere next time.

30 de octubre de 2013
Opinión espontánea
Logotipo de JUSTPOLES- Curtain poles and Curtain Tracks

Respuesta de JUSTPOLES- Curtain poles and Curtain Tracks

Hello Fiona
Thank you for the review, but we seem to see that there seems to be quite a lot of negative and 99% of the order was as our terms and conditions and the review is slightly misguiding.
I think the facts of the order may needed to be pointed out as they are, yes you did have two deliveries, the first part was delivered in 3 days, the hand made poles you ordered did take longer.

7-10-13 You placed the order for 4 poles and accessories. The Alison Davies poles have a written statement of all poles take 10-21 days for delivery, which you said you were not aware of, but its clearly marked on every Alison Davies page.

11-10-13 2 Poles and accessories were delivered to Southern Ireland, and it may be worth pointing out that the goods do have a transit time of 2-3 days.

25-10-13- The final two hand made poles were dispatched from us after 18 days, and delivered on the 21st day, the poles that you ordered do state up to 21 days to delivery. As you can see the order was delivered just in time even outside of the UK.

30-10-13 With regard to your phone call this morning you pointed out on many occasions you had no fittings, but you repeatedly told the operator you could see the screw head, and this obviously confused the operator as you said you could see something we had not supplied ?????. You also make comment to the attitude of our staff, but you completely confused us by the statements made, and were very reluctant to let him speak, even as he repeatedly said we would send some screws out immediately.

4 small screws have been dispatched by royal mail recorded delivery and will be with you in the next couple of days.
We think if you actually take time to read our reply and think about the order, it was delivered in 2 consignments and on time, the small problem of missing screws has been rectified immediately.
Regards
Justpoles Customer Service Team.

Valorada con 5 estrellas sobre 5

Brill website to view

Everything from ordering to delivery was spot on. Will most definitely us this web site again with amount of choices and price. Brill👌

30 de octubre de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great quality, fabulous product! I would recommend this company to all my friends!!Thx!!

I was very happy with my order! The curtain poles are of a high quality, I can see that they were hand made and I appreciate safe delivery - well rapped and arrived in perfect condition. I would shop with this company again, I have two bedrooms i need to buy curtain poles for, and I will get back to them when the time is right for me. Great selection! Very happy!!! Thank you!

29 de octubre de 2013
Opinión espontánea
Logotipo de JUSTPOLES- Curtain poles and Curtain Tracks

Respuesta de JUSTPOLES- Curtain poles and Curtain Tracks

Hello Helena
Thank you for the review, we are glad we met your expectations, and we look forward to seeing you again.
Regards
Justpoles Sales Team.

Valorada con 5 estrellas sobre 5

Perfect

I have used Just Poles twice already and so far experience was very good indeed. Speedy delivery, useful advice when needed, no problems with returns of damaged items .
No doubts will use them again !

28 de octubre de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Highly impressed

Knowledgable staff, excellent quality and super fast delivery. They even called to double check my slightly complicated order to make sure no errors had been made. Very impressed with the service and I have already recommended them to friends.
Very good value too.

26 de octubre de 2013
Opinión espontánea
Valorada con 5 estrellas sobre 5

Just excellent!

I'd recommend Just Sew to anyone. Donna in the shop is brilliant. She has an incredible knowledge of all products, she is very helpful but she's never pushy. I wouldn't buy anywhere else.

18 de octubre de 2013
Opinión espontánea

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