Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

They have no security for your data on their website. Extremely worrying, do not trust them with your most precious information (family, children or payment) avoid!!!

Valorada con 1 estrellas sobre 5

Mind me is a cynical website. You pay monthly but have to actively cancel your subscription which auto renews without notice. The service is awful - the search is appalling making it hard to kee... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Far too expensive. You cant contact anyone without paying double a netflix subscription. Whatever about businesses paying that rate , they are making money off listings. For people looking for service... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We needed a new cleaner so I looked for an honest, reliable Irish website to find one. Within 2 days of placing an ad on MindMe.ie we had over 10 Garda vetted cleaners to choose from exactly matchin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de cuidado infantil
  2. también en la categoría
  3. Cuidador/a de niños

Información proporcionada por diversas fuentes externas

Looking for childcare, babysitters, nannies, childminders or senior care? Find the quality care you need on MindMe.ie Ireland's largest Care Search Website


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

92 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 87% de las opiniones negativas

Suele responder en menos de 1 semana

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

2,1

Todas las opiniones

(92)

10 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

We needed a new cleaner so I looked for…

We needed a new cleaner so I looked for an honest, reliable Irish website to find one. Within 2 days of placing an ad on MindMe.ie we had over 10 Garda vetted cleaners to choose from exactly matching our requirements.

Great service

30 de enero de 2025
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi there, we are delighted that you are happy with our service, thank you for taking the time to let us know!

Valorada con 2 estrellas sobre 5

Not worth the high cost

It was expensive and a person who was supposed to be vetted and had all kinds of credentials turned out to be someone who should not be left with vulnerable people. Did not know how to clean and demanded to be paid even when the workshe'd been asked to do wasnt done properly. Whentold she needed to redo the work she became abusive and began screaming about calling thepolice. It was so automatic that it indicated this was something that'd worked on vulnerable people before.

26 de noviembre de 2024
Logotipo de MindMe.ie

Respuesta de MindMe.ie

We are very sorry to hear about your experience. We would be grateful if you can contact our support team by emailing support@mindme.ie We do advise all our members to check references and garda vetting status before hiring. We are approved by An Garda Siochana to process Garda Vetting and all carers who have been garda vetted with us have the Mindme Garda Vetted banner on their profiles.

Valorada con 5 estrellas sobre 5

We found a super childminder through…

We found a super childminder through the website. We actually ended up having 3 great girls who were all suitable. I’d definitely recommend the service.

5 de noviembre de 2024
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Anna, we are delighted that you are happy with our service and thanks for taking the time to leave your review, it's much appreciated!

Valorada con 1 estrellas sobre 5

Auto Renew should be opt in not out

This company signs you up for auto renew. It admits on its website that most people don't know this and the reasons they do it. The reason they do it is to keep money coming into their account. I put up an advert on their site and removed it within the quarter as no longer needed a carer as my Mum passed away in Feb 24. I assumed by taking down the advert in Feb 24 that I was done and dusted. But in Oct 24 I notice a payment going out of my bank account and managed to get a refund but there are 2 other payments going back to Apr 24 and July 24 which I never noticed. They do not send a quarterly invoice either so at least you might catch that you are on an auto renew. Subcriptions should be sending invoices automatically. I'm sure consumer affairs would have a lot to say about their process. Their phone number is not answered its an automatic message. Auto renew should be an opt in not an opt out just like signing up to anything online. I paid 59.99 x 2 payments without me needing to use the service. This is wrong on a consumer level. They got 120 euro for me not knowing I had an auto renew. It could have gone on forever had I not noticed it.

15 de octubre de 2024
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Rosaleen, We do make it clear that all our subscriptions will renew automatically until cancelled at various steps along the subscription process to make sure our subscribers are aware and informed.

This information is stated twice on the pricing information page on our website.
When you input your credit card information, we remind you again that all subscriptions renew automatically.
When you have made your payment, we send an automatic email confirming your payment and also stating that all subscriptions renew until cancelled.

All information regarding subscriptions and renewals is also stated in our Terms and Conditions on our website https://www.mindme.ie/terms-and-conditions

Invoices for each payment are available to view and download from your account.

Our support service is online only. We have an instant chat service on the website and you can contact support by emailing support@mindme.ie and we are always happy to assist with any queries.

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service

9 de octubre de 2024
Logotipo de MindMe.ie

Respuesta de MindMe.ie

We are delighted that you are happy with our service! thanks for taking the time to let us know, we do appreciate it!

Valorada con 1 estrellas sobre 5

It’s a scam. Do not subscribe.

If I was able to put no stars I would. This is a scam. I subscribed and made contact with seven potential people for the job. I have selected three and decided to meet them. All three did not show with very poor last minute excuses. I doubt all profiles are real at this stage, this is people who is supposed to need a job. And people do contact you through the portal offering help as they see your ad, however these are just ways to keep you into the subscription for the following month. All people that turned down my appointment did contact me first, not the other way around. Terrible service. Waste of money.

5 de octubre de 2024
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Paola, our support team have been in contact with you. MindMe.ie was founded in 2014 and has since become the largest service helping Irish families connect with carers according to their needs. You can browse the carers in your area and read carer profiles before you subscribe. You can also use our private messaging service to chat to carers before arranging meetings. You can cancel your subscription at any time. Our support team is always happy to assist with any queries.

Valorada con 1 estrellas sobre 5

Waste of time…

People who advertise for vacant jobs are not responding.
The ads could be there months and months, they don't even log in.
It's very selfish.
People are looking for jobs are wasting their time on this website.

31 de agosto de 2024
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

We do encourage our members to respond to mail promptly and also to turn off their adverts/profiles if they are no longer looking to hire or looking for jobs. We also ask that members reply to messages as a matter of courtesy.  This is flagged at the top of every mailbox. 
 
Members who have unopened mail are contacted by sms to alert them that they have unopened mail and request that they respond to mail as soon as possible.  If mail is not responded to, profiles/adverts are turned off. Please reach out to our support team by emailing support@mindme.ie and they can assist you with your job search.

Valorada con 1 estrellas sobre 5

💯 Irish company?

💯 Irish company? Shame on you, you just want to make money for free, the worst site , I paid a subscription once and cancelled it and the keep charging me, this is completely unacceptable, you cant e contact any carers unless you pay an is quite expensive. I couldn't even find what I'm looking for. Don't waist your time and money on this, there are other better options for free!

3 de julio de 2024
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Elizabeth, once you cancel a subscription, payments are cancelled immediately. It is free to search for carers and free to read profiles. Your subscription allows you to contact and chat with carers and you can cancel at any time. Please do contact our support team by emailing support@mindme.ie or by clicking on 'Chat with Mindme' on the website the and the team will be more than happy to assist you.

Valorada con 1 estrellas sobre 5

If Tinder made a childcare service

They take the worst from dating apps/websites, exploiting desperation/urgency from parents and they put it in child carer matching. Truly revolting business model (outright illegal in most of Europe).

24 de julio de 2024
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

MindMe.ie, founded in 2014, has grown to become the leading service for families seeking high-quality caregivers. We are not a matching service. We facilitate connections between families and carers. Our private messaging service allows members to take the time needed to find the ideal caregiver or care job to meet their specific requirements.
If you have any questions, please contact our support team at support@mindme.ie. They will be more than happy to explain our service to you.

Valorada con 1 estrellas sobre 5

Extortionate price, avoid at all costs

The service seems good but the price of the subscription is absolutely ridiculous, there is a minimum monthly subscription of circa €28 a month, to be able to read a message or get a phone number? This is ridiculous. I strongly advise against it. It is far more cost affective to place an ad anywhere else. I emailed about it and also got a very generic email about subscription options. Good idea, poorly executed. In a time where Childcare is expensive and difficult to find it this is more like click bait tk fall into a forgotten subscription than it is a helpful website. Avoid at all costs

25 de mayo de 2024
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi there, our subscriptions allow you to access our extensive database and to contact caregivers in your area using our private messaging service. You can contact multiple care givers in your area and chat with these caregivers to see which one would fit your needs best. We do find that most of our members require the time to search for and contact caregivers so that they are comfortable with their final choice. Our subscriptions allow you the time to do this and all our subscriptions can be cancelled at any time.

Valorada con 5 estrellas sobre 5

I couldn't have found the great jobs I had without Mindme.ie

As a professional Nanny I've relied on this website a lot for the last 6-7 years and always recommend to other caregivers or people seeking home help. So easy, you set up an ad with your own words and describe your search then people contact you and you can decide if you want to meet or go any further. Basic service is free on the caregiver's side which I think is very fair, you can choose to upgrade if you wish but I've always found jobs very quickly through Mindme.ie. The fact that potential employers pay a (small) fee proves their motivation. Usually you pay only for a month it's very rare not to find someone suitable within that length of time (if your demands are reasonable of course!)

24 de mayo de 2024
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Marie, thanks for the great review! we really appreciate you taking the time to let us know and we are delighted that you continue to use Mindme.ie to find jobs.

Valorada con 5 estrellas sobre 5

Subscription auto renewal

Please be warned that when you take out an annual subscription for Mindme that it automatically defaults to auto renewal. Most reputable organisations, before the renewal date,usually provide you with a notification that payment will be taken unless you take action but Mindme does not. Their customer service is abysmal and you must contact them through their website resulting in you not having an email trail.

15 de mayo de 2024
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi David, we take great care to clearly inform our members that all subscriptions will renew automatically during various steps of the subscription process. You can contact our support team directly via live webchat or via email. You have an email trail of all conversations with our support team. Please check the 2 email addresses you used to contact support.

Valorada con 1 estrellas sobre 5

Don't notify you when they take payment

Don't notify you when they take payment so if you forget to cancel they will take money every 3 months. I saw this on my bank statement after 1 year and requested a refund for just that payment, not the previous 2, which was on day 1 of new renewal. They refused with a generic email then refused to answer any further correspondence. This was as a paid up member because they wouldn't cancel and refund. Terrible customer service.

12 de marzo de 2024
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Tommy, once you request a cancelation it is actioned immediately.
Subscriptions must be cancelled by you online via your account or via our Contact Us page on our website. We do make it clear that all our subscriptions will renew automatically until cancelled at various steps along the subscription process to make sure our subscribers are aware and informed.

Our support team is reviewing your account and they will be in touch with you shortly.

Valorada con 1 estrellas sobre 5

Absolute scam

Absolute scam. They continued to charge me for months after I cancelled my service and refused to acknowledge this or provide a refund.

They do not send receipts when they charge you each month so there is a complete lack of transparency. They are basically trying to hide charges.

21 de febrero de 2024
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Paula, our support team has been fully engaged with you regarding your account. We confirmed that you cancelled your subscription 20/02/24 and sent you documented confirmation of the cancelation on this date. Invoices for all payments are available to view and download in your account. We do make it clear that all our subscriptions will renew automatically until cancelled at various steps along the subscription process to make sure our subscribers are aware and informed.

Valorada con 1 estrellas sobre 5

Bad user interface and customer support

Very bad user interface and customer support. First, portal doesn't explicitly mention about auto-renewal. When they charged me for renewal (even though I hadn't opted in it), I immediately asked the customer support to revert that, but customer support didn't provide any help. Really disappointing.

15 de enero de 2024
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi there, our support team was in contact with you regarding the renewal of your subscription. We do make it clear that all our subscriptions will renew automatically until cancelled at various steps along the subscription process to make sure our subscribers are aware and informed.

This information is stated twice on the pricing information page on our website.
When you input your credit card information, we remind you again that all subscriptions renew automatically.
When you have made your payment, we send an automatic email confirming your payment and also stating that all subscriptions renew until cancelled.

Valorada con 1 estrellas sobre 5

Do not sign up

They purposely make it really hard to work out how to cancel your subscription so that you charged €24.99 per month for absolutely nothing. An Irish company stooping so low. Shame on you

22 de septiembre de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Jane, you have cancelled your subscription successfully. Our support team is available to assist with any query and we also have a live chat service for immediate answers to questions during business hours. We ask that you please do not use agressive and abusive language in your emails. This is not something our business tolerates.

Valorada con 5 estrellas sobre 5

Reliable site

Using the site was seamless and straightforward, and cancelling the subscription when no longer needed was very easy. Didn't manage to find carer on the site as we are quite rural, and there wasn't a lot of carers in our area but got sorted elsewhere.

17 de agosto de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Fiona, thank you for taking the time to leave your review, we really appreciate it!

Valorada con 5 estrellas sobre 5

Great site to connect and find work

Really useful site to connect carers with all types of care work. Easy to create and edit profile and I would say the interface is similar to LinkedIn as you can see how many people have viewed your profile etc. Worth paying membership to promote your profile to top of list. I have managed to received a great role very quickly.

29 de agosto de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Mark, thanks for your lovely review, and delighted you found a role on Mindme!

Valorada con 5 estrellas sobre 5

Excellent website

Excellent website. We were looking for an after school minder for our 2 children and we found a great girl that we are really happy with. Would definitely use again.

1 de septiembre de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Maria, thank you for your great review, we really appreciate you taking the time to let us know!

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más