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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

They have no security for your data on their website. Extremely worrying, do not trust them with your most precious information (family, children or payment) avoid!!!

Valorada con 1 estrellas sobre 5

Mind me is a cynical website. You pay monthly but have to actively cancel your subscription which auto renews without notice. The service is awful - the search is appalling making it hard to kee... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Far too expensive. You cant contact anyone without paying double a netflix subscription. Whatever about businesses paying that rate , they are making money off listings. For people looking for service... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

We needed a new cleaner so I looked for an honest, reliable Irish website to find one. Within 2 days of placing an ad on MindMe.ie we had over 10 Garda vetted cleaners to choose from exactly matchin... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de cuidado infantil
  2. también en la categoría
  3. Cuidador/a de niños

Información proporcionada por diversas fuentes externas

Looking for childcare, babysitters, nannies, childminders or senior care? Find the quality care you need on MindMe.ie Ireland's largest Care Search Website


Información de contacto

2,1

Malo

TrustScore: 2 sobre 5

92 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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Ha contestado el 87% de las opiniones negativas

Suele responder en menos de 1 semana

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2,1

Todas las opiniones

(92)

10 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

No people listed are available

Paid a subscription to find out that not a single person listed on the site in my area is available to work.
Totally pointless.

22 de agosto de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Sean, we have thousands of registered carers on our website and this time of year is especially busy. We would be more than happy to review your account and your advert and give any suggestions and help to optimise your advert and help you find the carer your require. Please contact our support team by emailing support@mindme.ie

Valorada con 5 estrellas sobre 5

Really happy with this service

Really happy with this service, we found someone to look after our kids at home this September within 2 weeks of posting our ad so was very good value for the subscription price. We were a bit nervous about hiring someone online but the interaction with the candidates is excellent once you are subscribed.

8 de agosto de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Phelim, thank you for your lovely review and taking the time to let us know, we really appreciate it!

Valorada con 5 estrellas sobre 5

Cannot fault the service

Cannot fault the service. I was a little skeptical having read some of the reviews but decided to try it as we were really struggling to find someone before school starts. Happy to say we found a lovely minder who we are really happy with. I would highly recommend the service.

6 de agosto de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Maura, thank you for taking the time for letting us know you are happy with our service, we really appreciate it!

Valorada con 1 estrellas sobre 5

Website very unclear about subscription…

Website very unclear about subscription options as far as I can see ( just a small bullet point list on the difference between silver and gold). The thing I most want to know is how long you have to commit to the subscription? I have read through all the t's & C's and see that you have to commit to a certain duration before cancelling or auto renewing - but how long is that time? I have looked everywhere on the website but can not find it. Is it possible to find out how long it is please?

5 de agosto de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Neasa, we have monthly, quarterly and yearly options for our subscriptions. You can cancel your subscription at any time, so if you pay for a monthly subscription and cancel before the next monthly renewal date you will not be charged again. If you need any further information or help please contact our support team by emailing support@mindme.ie

Valorada con 1 estrellas sobre 5

Trying to cancal my subsription

Mindme has confirmed my subsription was cancelled, I will update next month if this is correct.

25 de julio de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Melissa, our support team have sent you the cancellation confirmation and how to check this in you account.

Valorada con 1 estrellas sobre 5

Impossible to cancel the suscription…

Impossible to cancel the suscription and still charging every month 30euros. It doesn't explain at all how to do it. Said "go above to cancel and then delete" No button found. I will need to contact the bank and ask to block it!

21 de julio de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Adelina, our support team informed you that you had no subscription with the 2 accounts in your name. After searching our payment database we found another account connected to you that you were unaware of. Our team cancelled this subscription immediately and confirmed the cancellation to you.

Valorada con 1 estrellas sobre 5

it's a scam

it's a scam. I also was not able to find an option on the site for deleting my account.i would not risk even paying one months subscription, and one months subscription was about €30 which you have to pay if you want to contact any if the listed service providers

6 de julio de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi, we have replied to your comments in your previous review below. You can easily delete your account by logging into your account and going to My Account and Delete Account. If you have a subscription you need to cancel this first. You can cancel your subscription at any time. Our support team are more than happy to assist with any queries. To contact support click 'Contact Us' on our website or email support@mindme.ie

Valorada con 1 estrellas sobre 5

Scam

Terrible website. Keep trying to charge me even though I cancelled subscription. Appalling customer service with copy and past replies which don’t work.

2 de junio de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Grace, we are very sorry to hear that you are unhappy with our service. We sent you instructions to cancel your subscription and have responded to all your queries. Our support service is available during working hours only. In circumstances where a payment fails to be paid, the payment will continue to be presented until it is paid. We have confirmed that your subscription is cancelled.

Valorada con 1 estrellas sobre 5

They are still trying to withdraw money…

They are still trying to withdraw money from my card even though I canceled my subscription. When I checked their site, I couldn't find a phone number or e-mail address to contact about this issue.

18 de mayo de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Sevgi, we have an instant chat service on our website home page, 'Chat with Mindme' and you can also contact our support team by clicking on 'Contact Us'. Please contact our support team by emailing support@mindme.ie so that we can assist you with your query.

Valorada con 5 estrellas sobre 5

Why are the agencies allowed to…

Why are the agencies allowed to advertise in min d me .for carers

7 de marzo de 2023
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Bernie, Mindme.ie has a dedicated business section where businesses can advertise for care roles that they wish to fill.

Valorada con 5 estrellas sobre 5

Experienced sitters

Every sitter we get from mindme is very experienced, mature, and great with our kids. Very trustworthy service.

20 de diciembre de 2022
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Pat, thanks for taking the time to let us know that you are happy with our service, we really appreciate it!

Valorada con 5 estrellas sobre 5

Great customer service

Had a few questions when I first joined, and the customer support was so helpful. Found a lovely childminder which can be difficult where we live. Delighted, would recommend!!

9 de diciembre de 2022
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Fiona, we are delighted that you are happy with our service. Thanks for taking the time to let us know, we really appreciate it!

Valorada con 5 estrellas sobre 5

Worth using, better than rest

Worth using, better than the rest. Contacted a few carers, got decent responses.

4 de diciembre de 2022
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

We are delighted you are happy with our service, thanks for letting us know, we appreciate it!

Valorada con 1 estrellas sobre 5

No minders available

No minders available, which is understandable in the current climate. Paid €25 to read a message, which was generic and not applicable.

30 de noviembre de 2022
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi there, we are experiencing an unprecedented demand for childcare and therefore it is taking a little longer to find the right match. We do have new carers joining daily. Before you subscribe you can create an advert for free and also look for carers in your area. To get the best results you do need to contact as many carers as you can in your locality. Our support team available to give advice and assistance, just email support@mindme.ie

Valorada con 1 estrellas sobre 5

Don't waste your time with this…

Don't waste your time with this site......

7 de enero de 2022
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Martin, we are sorry to hear that you are not happy. Please contact our support team and they will be happy to assist you in getting the best from our service and assist you with any queries.

Valorada con 1 estrellas sobre 5

Clearly I should have read the reviews…...

I should have read the reviews before I signed up. I created an advert fairly simply and then when I tried to view the applicants it asked me to subscribe. It should state clearly when you advertise that you will need to pay a subscription fee to view any applications - Cheapest is something like €28.00 (I'm sure there was fine print but I didn't see it).

It's the lack of complete transparency from the beginning that is resulting in this poor review as it wasted my time. The days of paying a fee to view job applications is gone when you have the likes of Indeed, Linkedin, Facebook and other social media outlets where you can advertise and pay as little as €5.00 (or even free)

Its simple to carry out any due diligence/ vetting yourself so to me this is not a USP

22 de noviembre de 2022
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Michelle, we are sorry to see that you are unhappy with our service. Mindme.ie is a subscription service that allows you to gain access to our extensive database of carers and to respond to applications from carers. We have been in business since 2014 and are Irelands largest care site. You can join for free, create an advert for free and upgrade at any time to a subscription, which can be cancelled at any time. We offer Garda Vetting to our members.

Valorada con 1 estrellas sobre 5

Avoid!

This is a scam through and through. Unsubscribe doesn't work. Website very archaic to use, no logic to it. Money grabbing at its best.

6 de octubre de 2022
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Caroline, Mindme.ie is Irelands largest care site, we are Irish owed and operated and have been in business since 2014. Our unsubscribe is working as normal. Our support team are more than happy to assist you with any question you may have and help you navigate the site if you are having any difficulties.

Valorada con 5 estrellas sobre 5

Babysitter and Elderly Care…

I had never had to look for a sitter before and It just could not have been easier for me with minded.ie, I created my advert and within 10 days had responses and my first correspondence was my choice and it has worked out perfectly. She is a great fit for our family, my son adores her and she lives a 5 minute walk away. I would highly recommend this service.

3 de octubre de 2022
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Geraldine, we are delighted you have found a great sitter on Mindme.ie - thanks for the lovely review, we really appreciate it!

Valorada con 1 estrellas sobre 5

Over priced and useless

Over priced and useless. The site is awkward to use and I have cancelled so many times, only to see iv been billed again the following month. Its a rip off and a money grabber site.

I had tried to delete my business account many times. And after doing so got no confirmation email of cancellation and still have not.

After posting this review I was emailed by mind me, told that the details I provided were untrue and asked to remove this review.

The details are true. I won't remove it, maybe you should improve your website and improve your customer service when the vast majority of reviews are negative and 1 star.

I did get a confirmation note, no confirmation email. I have gotten this note before and still been billed the following month which I explained.

After leaving this review I was emailed by mind me and told that my review was untrue and the details were incorrect.

I request that mind me stop arguing with customers via reply on a public platform and accept that the service they supply is difficult to use and it is made difficult to cancel. If they feel it isn't, then that is their opinion which they are entitled to as much as am I to mine.

Going back to my original point. Mind me are money grabbers, and we can add unprofessional to that now aswell.

3 de octubre de 2022
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Hi Siobhan, we have never said or implied that the details your provided were untrue. You were simply trying to cancel incorrectly as a Personal Account, rather than as a Business Account, which you had, and support helped you to resolve this and cancel correctly. When you cancelled today, you emailed a screen shot of the cancellation confirmation you received to our support team by email.

Valorada con 1 estrellas sobre 5

This website is a rip off and useless

This website is a rip off. Ridiculously overpriced subscription before you can even use it. They want more per month th to use the site than I would spend on a cleaner in a month. The search engine also seemed incapable of using the area I chose.
Should be upfront about the fact that’s it’s an expensive subscription to even use it.

22 de septiembre de 2022
Opinión espontánea
Logotipo de MindMe.ie

Respuesta de MindMe.ie

Your subscription allows you access to our extensive database of caregivers. You can create an advert for free to evaluate if your advert attracts candidates and only subscribe when you wish to make contact.
You can cancel your subscription at any time. If you just want to have a subscription for a month - simply cancel your subscription before that month ends and you will only be charged for that month. Our subscription prices are viewable on our website under 'Pricing'. Our Search function allows you to search by location, care type, distance from your location and last login, with additional options too. Please contact our support team if you need assistance by emailing support@mindme.ie

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